USAA

Property General Claims Adjuster – Field

USAA
Posted 10/20/2026full-timeLos Angeles • California • United StatesMid-LevelSenior💰 $82,420 - $162,550 per yearWebsite
Apply

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in investigating and negotiating complex property insurance claims while ensuring compliance with state regulations. Proficient in utilizing estimating platforms and interpreting property claims contracts to facilitate equitable settlements.

Highest-signal resume keywords
Property Claims Adjusting ExperienceXactimate ProficiencyNegotiation SkillsProperty & Casualty Adjuster LicenseResidential Construction Knowledge

About the role

Key responsibilities & impact
  • Investigate, evaluate, negotiate and settle the highest-complexity property insurance claims
  • Confirm and analyze coverage, recognize liability exposure, and negotiate equitable settlements in compliance with state regulations
  • Manage an assigned caseload involving highly complex property damage claims
  • Partner with vendors, internal business partners and external regulators to facilitate claim resolution and compliance
  • Conduct extensive research and evaluate complicated claims and potential discrepancies
  • Serve as a resource for less experienced staff and a subject matter expert for claims handling
  • Determine coverage by analyzing complex policy terms and communicate coverage and settlement considerations to insureds
  • Identify coverage concerns, review prior loss history, and create Special Investigation Unit referrals when appropriate
  • Determine and negotiate complex settlements; recommend amounts outside authority limits to management
  • Maintain accurate claim files and critical documentation throughout the claims process
  • Use estimating technology platforms to prepare claims estimates
  • Support workload surges and catastrophe operations, including significant overtime and possible deployment travel
  • Work independently on complex problems with minimal guidance
  • Travel to resolve claims and conduct in-person inspections
  • Identify, measure, monitor and control business risks according to risk and compliance policies

Requirements

What you’ll need
  • High School Diploma or General Equivalency Diploma required
  • 4 years’ relevant property claims adjusting experience, including writing estimates of moderate-highly complex claims and field adjusting experience
  • 2 years’ experience handling dwelling claims
  • Successfully acquire Property & Casualty (P&C) adjuster license and state registrations within 90 days of hire
  • Proficient knowledge of Xactimate or similar estimating platform
  • Expert knowledge estimating losses of moderate complexity
  • Advanced knowledge of property claims contracts and interpretation of case law
  • Proficient knowledge of residential construction
  • Demonstrated negotiation, investigation, communication and conflict resolution skills
  • Ability to travel 50-75% of the year (local & non-local) and/or work catastrophe duty when needed
  • Ability to lift a minimum of 35 pounds, including lifting a ladder in and out of a car trunk, if required
  • Ability to climb ladders, traverse roofs, and work at heights while inspecting roofs and attics, if required
  • Ability to crouch and stoop to inspect confined attic spaces and crawl spaces, if required
  • Must meet USAA safe driving requirements, including driving-record verification through MVR and possession of a valid driver’s license
  • Must reside in or be able to self-relocate within Los Angeles or San Diego, California
  • USAA does not provide visa sponsorship; applicants must not require immigration support now or in the future

Benefits

Comp & perks
  • Company vehicle for physically inspecting losses within the locally assigned territory
  • Paid overtime available
  • Comprehensive medical, dental and vision plans
  • 401(k)
  • Pension
  • Life insurance
  • Parental benefits
  • Adoption assistance
  • Paid time off program
  • Paid holidays
  • 16 paid volunteer hours
  • Wellness programs
  • Career path planning
  • Continuing education assistance
  • Pay incentives may be available based on overall corporate and individual performance

ATS Keywords

✓ Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Claims InvestigationClaims NegotiationCoverage AnalysisLoss EstimationRisk ManagementDocumentation ManagementField AdjustingComplex Claims HandlingSpecial Investigation Unit ReferralsPolicy Interpretation
Soft Skills
Communication SkillsConflict Resolution SkillsTeam CollaborationMentoring
Tools & Technologies
Estimating Technology PlatformsXactimate
Certifications & Qualifications
Property & Casualty Adjuster License
Industry Keywords
Property InsuranceClaims ManagementComplianceLiability ExposureDwelling ClaimsCatastrophe OperationsState RegulationsRisk and Compliance Policies