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Volunteers of America Northern California and Northern NevadaCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in trauma-informed care, crisis de-escalation, and participant engagement while maintaining program standards and safety protocols. Proficient in record keeping, communication, and operational coordination within community care settings.
Highest-signal resume keywords
Trauma-Informed ApproachesCrisis De-Escalation TechniquesEvidence-Based Practices in Ending HomelessnessCPR and First Aid CertificationPeer Leadership Experience
About the role
Key responsibilities & impact- Serve as shift lead, guiding and supporting Community Care Associates
- Ensure consistent application of program standards, safety protocols, and documentation requirements
- Coordinate shift activities, prioritize tasks, and maintain program flow
- Serve as primary contact for operational issues and escalate matters to management
- Support onboarding through shadowing, peer mentoring, and modeling best practices
- Coach team members on trauma-informed approaches, de-escalation techniques, and professional boundaries
- Identify training needs and operational improvements and communicate them to management
- Assist with participant engagement, follow-ups, and service coordination
- Help participants prepare for case management, housing, and benefits appointments
- Perform documentation, data entry, progress tracking, scheduling, and appointment reminders
- Reinforce housing plans, goals, and action steps
- Communicate participant progress, challenges, and needs to case management staff
- Explain program requirements, rules, rights, and responsibilities
- Coordinate meal preparation/service, room assignments, and daily routines
- Maintain navigation center security and safety and provide shift coverage
- Provide emergency assistance within the scope of CPR and First Aid training
- Perform housekeeping, maintenance, cleaning, sanitizing, and supply-stocking tasks
- Address behavioral issues and de-escalate crises
- Maintain accurate participant files, program data, shift logs, observation logs, incident reports, and daily statistical reports
- Notify management of participant concerns, workflow problems, and policy exceptions
- Assist with staff orientation, training, and development
- Maintain knowledge of fire, safety, and health standards
- Attend meetings and assigned training and complete required certifications
Requirements
What you’ll need- Bachelor's degree in social work, psychology, human services, sociology, or a related field is highly desired but not required
- Two years of experience working with the homeless population and experience in a lead or peer mentoring role is preferred
- Working knowledge of all evidence-based practices in ending homelessness is required
- CAC/CADC or experience working in alcohol/drug recovery programs preferred
- Working knowledge of property management, fair housing laws, and credit statements
- Demonstrated ability in record keeping
- Good written and verbal communication skills
- Knowledge of disabilities or mental illness, substance abuse and recovery, low income, and the general homeless population
- CPR and First Aid training within ninety days of employment, with recertification as necessary
- Annual T.B. testing
- Valid driver's license and ability to meet the organization's insurance carrier guidelines
- Must undergo a criminal background check
- Teamwork skills
- Ability to de-escalate crises and assist participants and staff in emergencies
- Sound judgment and decision-making skills, particularly in high-stress situations
- Ability to provide peer leadership without formal supervisory authority
- Computer skills
- Ability to assist others compassionately while maintaining professionalism
- Organizational skills
- Ability to lift and move up to 40 pounds
- Ability to safely maneuver the weight distribution of a participant in an emergency
- Ability to perform repetitive movements such as mopping and vacuuming
- Ability to climb stairs regularly
- Ability to stand, walk, bend, stoop, and sit frequently
- Ability to kneel occasionally
Benefits
Comp & perks- Paid holidays
- Vacation
- Sick pay
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term disability insurance coverage
- CPR and First Aid training/certification support
- Full-time employees working 30 or more hours per week are eligible for the benefits package
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Record KeepingData EntryProgress TrackingSchedulingBehavioral Issue ManagementHousekeepingMaintenanceCleaningSanitizingSupply-Stocking
Soft Skills
Good Written Communication SkillsGood Verbal Communication SkillsTeamwork SkillsSound JudgmentDecision-Making Skills
Tools & Technologies
Computer Skills
Certifications & Qualifications
CPR CertificationFirst Aid CertificationAnnual T.B. Testing
Industry Keywords
Community CareHomeless PopulationAlcohol/Drug Recovery ProgramsFair Housing LawsProperty ManagementMental IllnessSubstance AbuseLow Income