Manager, Donations Management
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Posted: 10/20/2026
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Posted: 10/20/2026Manager, Donations Management
World ReliefCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in donor management, gift processing, and financial operations within a nonprofit context, while fostering a Christian work environment and leading teams effectively. Proficient in operational oversight, policy development, and cross-functional collaboration to enhance service delivery and compliance.
Highest-signal resume keywords
Donor ManagementGift ProcessingFinancial OperationsPeople ManagementRaiser's Edge NXT
About the role
Key responsibilities & impact- Supervise Donations Management staff, including work planning, check-ins, goals, performance management, time and leave approvals, training, professional development, and HRIS actions
- Act as a spiritual leader and foster a Christian work environment
- Set team priorities, service standards, staffing coverage, and quality expectations for gift processing and donor notifications
- Create, approve, maintain, and review Donations Management policies, controls, and standard operating procedures
- Oversee processing of checks, ACH and wires, credit and debit cards, recurring gifts, stock, cryptocurrency, workplace and payroll giving, donor-advised or third-party gifts, event platforms, and emerging donation channels
- Ensure accurate donor and gift coding in Raiser's Edge and connected platforms, aligned with general ledger requirements
- Direct quality assurance, platform audits, exception reviews, and corrective actions
- Oversee donor service and escalations involving transactions, recurring gifts, preferences, receipts, refunds, returns, and donation questions
- Oversee monthly reconciliations and partner with Finance to resolve variances and maintain audit-ready support
- Coordinate with database administrators and system owners on tax statements, fund maintenance, access, integrations, and system changes
- Build cross-functional relationships with Advancement, Finance, Technology, fundraising teams, vendors, and processing partners
- Manage team budget, vendor and facility needs, operational planning, and facility visits
- Define and monitor operational metrics and use trends to prioritize training and continuous improvement
- Maintain charitable gift administration and data stewardship knowledge, confidentiality, and payment-information safeguards
- Serve as final operational decision-maker and escalation point for complex or high-risk gifts
- Oversee and execute special projects as assigned
Requirements
What you’ll need- Mature and personal Christian faith
- Commitment to World Relief's mission, vision, and values
- Desire to serve and empower the Church to impact vulnerable communities
- Ability to affirm and/or acknowledge World Relief's Core Beliefs, Statement of Faith, Christian Identity, and National Association of Evangelicals' For the Health of The Nation document
- Valid driver's license, access to a reliable vehicle, and ability to pass MVR standards
- Bachelor's degree in a related field or equivalent combination of education and progressively responsible experience
- Strong understanding of gift coding, donor intent, receipting, reconciliations, data quality, internal controls, documentation, and confidentiality
- Previous people-management or formal supervisory experience
- Five or more years of relevant gift-processing, advancement-services, donor-services, or financial-operations experience, including two or more years leading staff or a significant operational function
- Experience supporting a large, multi-entity, multi-location, or international nonprofit organization
- Experience with charitable gifts such as stock, cryptocurrency, workplace giving, donor-advised funds, matching gifts, and event-based giving
- Experience with financial audits, payment-card controls, CRM integrations, process mapping, and continuous-improvement methods
- Relevant professional development or certification in fundraising operations, advancement services, nonprofit accounting, data management, or project management
- Working knowledge of Raiser's Edge NXT or a comparable fundraising CRM and familiarity with online fundraising and payment platforms
- Advanced ability to analyze operational issues, exercise sound judgment, manage risk, and translate findings into durable processes and controls
- Strong written and verbal communication, cross-functional leadership, change management, and conflict-resolution skills
- Proficiency in Microsoft Excel and Word, including reviewing reconciliations, reports, and large data sets
- Ability to prioritize competing deadlines and lead the team through peak-volume periods with accuracy and composure
Benefits
Comp & perks- Competitive benefits package for full-time employees
- Employee discount program for full-time employees
- Well-being program recognized with the Gold-level Cigna Healthy Workforce Designation
- Reasonable accommodations for individuals with disabilities
- Christian faith-based work environment
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Gift CodingReconciliationsData QualityInternal ControlsFinancial AuditsPayment-Card ControlsCRM IntegrationsProcess MappingOperational Metrics AnalysisCharitable Gifts Management
Soft Skills
Cross-Functional LeadershipChange ManagementConflict ResolutionStrong Written CommunicationStrong Verbal Communication
Tools & Technologies
Microsoft ExcelMicrosoft WordRaiser's Edge NXTOnline Fundraising PlatformsPayment Platforms
Certifications & Qualifications
Fundraising Operations CertificationNonprofit Accounting CertificationProject Management Certification
Industry Keywords
Nonprofit OrganizationAdvancement ServicesDonor ServicesFinancial OperationsCharitable Giving