ZEISS Group

Field Engineer

• Install new equipment with attention to detail and provide professional hand-off to customers
• Independently troubleshoot and diagnose assigned equipment so repairs can be completed within a single visit
• Confirm all SVOs within 24 hours after completing work, following spare-parts and time-allocation procedures
• Provide accurate billable quotations within 24 hours when requested
• Complete contract-customer preventive maintenance within 90 days of SVO assignment using proper checklists and documentation
• Escalate unresolved issues through appropriate processes for rapid resolution and customer satisfaction
• Educate customers on upgrades and accessories and pass leads through proper channels
• Connect available systems to the ZEISS Predictive Service network
• Conduct environmental analysis tests at special sites or systems as assigned
• Train customers on basic system operation and maintenance
• Maintain ZEISS tools and assets
• Return spare parts within one week and accurately manage the Stock on Memo account
• Complete technical training and maintain thorough knowledge of assigned equipment
• Engage in personal development through the ZEISS CurioZ training portal and independent study
• Maintain personal safety when visiting laboratories and institutions
• Uphold ZEISS values with internal and external customers
• Support Level 1 FSEs as proficiency increases
• Perform other duties assigned by the manager

Field Service Engineer – Level 2

Sales

• Act as a primary contact for communications, customer care and inquiries for a ZEISS Meditec Consumables region
• Prepare and enter sales orders into ERP/CRM and execute transactions to completion
• Collaborate with SBU factory, shipping, accounts receivable, sales partners and other ZEISS entities
• Review configurations and build orders using US inventory and factory orders
• Review and escalate shipment backlog
• Forecast, manage order backlog and release orders to revenue
• Provide cross-collaborative communication and customer service to ZEISS customers, including 2- to 4-hour response times
• Obtain approvals and documentation before completing transactions
• Process orders from receipt through invoice and provide order and shipment status
• Create capital equipment quotations
• Monitor orders and coordinate with production control, shipping and logistics
• Review scheduled ship dates and update customer delivery requirements
• Analyze inventory and assign it to orders; complete configurations via factory orders
• Maintain detailed communication and customer activity records
• Provide daily, weekly and monthly order status reports
• Process orders, returns, exchanges, cancellations and price adjustments according to SOPs
• Assist in creating forecasts for the sales force
• Back up Sales Success Specialists as needed
• Maintain and follow applicable GMP and ISO 9001 processes and procedures
• Resolve customer complaints while maintaining positive customer relations and acceptable financial and ethical outcomes

Sales Success Specialist

Manager

• Bring the ZEISS Consumer Optical Market mission to life in the assigned geography
• Sustainably build the business, financial performance, brand and organisation in alignment with the global strategic framework
• Set the geographic vision and define, develop and implement strategies to grow revenue, profitability and market share
• Define and deliver local go-to-market strategies to drive customer and consumer penetration and loyalty
• Identify market dynamics, analyse trends and developments, and identify risks and growth opportunities
• Own the geography’s budget, forecast and financial performance, including revenue, margin, MC and FCF
• Deliver complete, compliant and timely financial reporting
• Build and lead the local leadership team, set goals and enable delivery
• Develop the organisation, mentor and grow leaders, and ensure succession planning
• Champion ZEISS values and mission
• Lead day-to-day operations and go-to-market execution across sales, marketing, customer service, finance, IT, supply chain and local HR
• Analyse customer and competitor performance and adapt strategies and plans
• Ensure compliance with local laws, regulations, ZEISS values and systems
• Manage data, cybersecurity, import/export, regulatory and health and safety risks, maintaining robust controls and audit compliance
• Represent the company externally with industry bodies, government, customers, associations and regulators
• Build and manage key customer, channel, partner and network relationships
• Engage with regional and global teams and contribute to the global ZEISS ecosystem

General Manager – Head of Business

Marketing

• Develop, execute, and optimize integrated digital marketing campaigns across multiple digital channels
• Manage end-to-end digital campaign planning, calendars, promotions, performance monitoring, and optimization
• Create, manage, and publish digital content across ZEISS Vision Care channels
• Manage digital and social media strategy and daily operations across Google, Facebook, Instagram, LinkedIn, YouTube, and TikTok
• Develop executive and corporate content calendars, including LinkedIn thought leadership and brand communications
• Develop Salesforce Marketing Cloud content, customer journeys, email campaigns, audience segmentation, lead management, and marketing automation workflows
• Collaborate with Marketing, Sales, Product Management, external agencies, and vendors
• Monitor campaign and social media performance and provide recommendations to improve engagement, conversion, and marketing ROI
• Manage digital lead generation, lead nurturing, promotional activities, and customer communications
• Ensure communications and campaigns comply with branding standards, digital best practices, and regulatory requirements
• Collaborate with Digital Marketing counterparts and the Global Marketing team
• Follow safety standards and report safety concerns to leadership

Marketing Manager, Customer Marketing

• Generate new business sales and profits (P&L) in a specific territory
• Commit to an annual sales plan, write specific objectives, and forecast orders and expected revenue monthly
• Develop excellent product knowledge and awareness of market conditions
• Report activities weekly
• Represent the company with high standards of business ethics and professionalism
• Communicate ideas, market trends, and competitive activities to management
• Maintain and adhere to applicable GMP and ISO 9001 processes and procedures
• Attain or exceed yearly revenue and profit quotas for the region
• Conduct scheduled personalized sales demonstrations to the MD and OD market
• Maintain, analyze, and utilize territory records and information to organize, plan, execute, and measure results
• Educate and follow up with Ophthalmologists, Optometrists, and staff on product operation, utilization, and application
• Provide timely, accurate, and constructive written and oral communications to management regarding monthly sales activity
• Operate a cost center to control sales, expenses, inventory, and accounts receivable
• Develop synergy opportunities among ZEISS companies, Carl Zeiss Meditec field service, and corporate partners
• Develop creative and profitable marketing approaches for regional demands
• Furnish paperwork and requested information completely and timely

Regional Sales Manager

General

• Protect the installed base of equipment and consumables and generate new business consumable/liquids sales
• Commit to an annual sales budget and develop an annual business plan to achieve territory objectives
• Forecast the monthly consumable/liquids pipeline
• Maintain compliance with applicable GMP and ISO 9001 processes and procedures
• Attain or exceed yearly revenue and profit quotas while managing within a specific expense budget
• Share leads, protect the installed base, develop accounts, and drive new business consumables/liquids sales
• Conduct personalized sales demonstrations for surgeons, operating room staff, and administration
• Maintain, analyze, and utilize territory records and information
• Educate and follow up with customers on product operation, utilization, and application
• Report sales activity and planned monthly activity to management
• Operate a cost center controlling sales, expenses, inventory, and accounts receivable
• Maintain SFDC reports, dashboards, opportunities, leads, and sales funnel updates
• Develop synergy opportunities among ZEISS companies, field service, and corporate partners
• Develop creative and profitable marketing approaches for regional demands
• Complete paperwork and requested information in a timely manner
• Use SFDC, Concur, Fleet, and CurioZ

Senior Consumables Specialist

• Protect the installed base of equipment and consumables and generate new business consumable/liquids sales
• Commit to an annual sales budget and develop an annual business plan to achieve territory objectives
• Forecast the monthly consumable/liquids pipeline
• Report activities weekly and represent the company according to high standards of business ethics and professionalism
• Communicate ideas, market trends, and competitive activities to management
• Attain or exceed yearly revenue and profit quotas while managing within a specific expense budget
• Work effectively in a team environment for lead sharing, installed base protection, new business sales, and account development
• Conduct scheduled personalized sales demonstrations for surgeons, operating room staff, and administration
• Maintain, analyze, and use territory records and other information to organize, plan, execute, and measure results
• Educate and follow up with surgeons, operating room staff, and administration on product operation, utilization, and application
• Provide timely, accurate, and constructive written and oral communications to management regarding planned monthly sales activity
• Operate a specific cost center to control sales, expenses, inventory, and accounts receivable
• Maintain SFDC reports, dashboards, and updates relating to opportunities, leads, and sales funnel
• Develop and implement synergy opportunities among ZEISS companies, Carl Zeiss Meditec field service, and corporate partners
• Develop and implement creative and profitable marketing approaches for representative-region demands
• Furnish paperwork and requested information completely and promptly
• Use and update SFDC, Concur, Fleet, and CurioZ

• Install, repair, upgrade, and perform preventative maintenance on specified Carl Zeiss Meditec instrumentation in a designated field service territory
• Represent Carl Zeiss Meditec at customer locations
• Achieve a high level of customer satisfaction
• Manage company-issued property, including inventory, tools, diagnostic equipment, and vehicle, according to company policies
• Maintain professional communication with the team, customers, management, Sales, and Technical Support
• Travel in the US and internationally for training, meetings, exhibit support, and coverage outside the assigned territory

Field Support Engineer II

• Installs, repairs, upgrades and performs preventative maintenance on specified Carl Zeiss Meditec instrumentation in a designated field service territory
• Represents Carl Zeiss Meditec at customer locations and works to achieve a high level of customer satisfaction
• Diagnoses and repairs designated products within an assigned service territory, including preventative maintenance, installations and upgrades
• Schedules, creates, verifies and/or modifies customer visits based on customer needs
• Completes and submits daily field service reports according to written procedures
• Completes and submits weekly expense reports according to company policies and procedures
• Maintains spare parts inventory and returns designated spare parts
• Supports revenue growth through promotion and retention of service agreements
• Maintains professional communications with internal and external customers
• Resolves difficult customer issues while meeting established customer service levels
• Maintains effective territory management and expense control
• May assist in training and mentoring new hires
• Develops strong relationships with key customers
• Supports trade shows by installing and maintaining equipment
• Instructs customers on operation and maintenance of equipment as needed

Field Service Engineer – Level 2

Sales Success Specialist

General Manager – Head of Business

Marketing Manager, Customer Marketing

Regional Sales Manager

Senior Consumables Specialist

Senior Consumables Specialist

Field Support Engineer II

Field Support Engineer III