Agilent Technologies

Field Service Engineer

Agilent Technologies
Posted 10/21/2026full-timeRemote • Virginia • United StatesMid-LevelSenior💰 $34 - $53 per hourWebsite
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Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in the installation, maintenance, and repair of analytical instrumentation, particularly Gas Chromatography (GC) and Gas Chromatography-Mass Spectrometry (GC-MS). Strong customer service and communication skills are essential for advising clients and ensuring optimal system performance.

Highest-signal resume keywords
Gas Chromatography (GC)Gas Chromatography-Mass Spectrometry (GC-MS)Liquid Chromatography (LC)Analytical Instrumentation TroubleshootingCustomer Service Skills

About the role

Key responsibilities & impact
  • Support customers through on-site installation, preventive maintenance, and repair of Agilent and multi-vendor systems
  • Install and optimize hardware, software, networking products, and system configurations at customer sites in DC, Virginia, and Maryland
  • Diagnose and resolve product performance issues
  • Perform preventive maintenance and repairs
  • Advise customers on preventive maintenance and system configurations affecting product performance
  • Respond proactively to potential equipment issues to prevent unplanned disruptions
  • Deliver integrated solutions involving peripherals, communications, operating systems, and application software
  • Train customers and other field engineers
  • Manage individual repair and preventive-maintenance parts
  • Manage expenses
  • Help drive business growth through the lead program
  • Perform compliance services
  • Complete service reports, checklists, and documentation
  • Close service orders promptly

Requirements

What you’ll need
  • Must reside in the Charlottesville/Richmond area
  • Bachelor’s degree in chemistry, analytical chemistry, biochemistry, biotechnology, or a related field, or an equivalent combination of education and experience
  • Four years of service or laboratory experience working with gas chromatography (GC) or gas chromatography–mass spectrometry (GC-MS) instrumentation, liquid chromatography (LC), or an equivalent combination of relevant experience
  • Experience troubleshooting and resolving issues with analytical instrumentation
  • Strong interpersonal and customer service skills
  • Willingness to travel daily throughout the service district
  • Ability to communicate clearly, concisely, respectfully, and promptly
  • Ability to travel overnight occasionally for training and customer support
  • Willingness to travel 100% of the time

Benefits

Comp & perks
  • Eligibility for bonus
  • Stock
  • Benefits
  • Option to work remotely
  • Choice of company car or reimbursement for personal vehicle usage
  • Training opportunities
  • Equal employment opportunity and inclusive workplace support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Installation of HardwarePreventive MaintenanceSystem ConfigurationPerformance DiagnosisRepair of Analytical InstrumentsDocumentation CompletionCompliance ServicesExpense ManagementIntegrated Solutions DeliveryField Training
Soft Skills
Interpersonal SkillsClear CommunicationProactive Problem SolvingRespectful InteractionCustomer Advising
Industry Keywords
Analytical ChemistryBiochemistryBiotechnologyService District TravelPreventive Maintenance Parts Management