LG Electronics

Data Center Chiller Field Engineer

LG Electronics
Posted 10/21/2026full-timeAlpharetta • United StatesSeniorLead💰 $80,000 - $110,000 per yearWebsite
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Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive technical expertise in HVAC systems, particularly in troubleshooting and quality management, while effectively collaborating with cross-functional teams to enhance product quality and customer satisfaction.

Highest-signal resume keywords
Bachelor's Degree In Mechanical Engineering10+ Years Of Technical Field Experience5+ Years Of VRF ExperienceCommercial Applied HVAC Equipment Service ExperienceKnowledge Of Quality Management

About the role

Key responsibilities & impact
  • Monitor field products and technical quality standards by identifying current field issues.
  • Identify, document, and eliminate product field issues.
  • Support aftermarket operations and the training team with technical expertise.
  • Travel to field locations to track and investigate product quality, up to 50%.
  • Support HQ Korea factory engineering and quality engineering by gathering and providing relevant field-issue data.
  • Coordinate technical team members and provide resolution directions and action plans.
  • Arrange and facilitate supervised technical assistance for unresolved technical issues.
  • Develop technical bulletins on product quality.
  • Provide monthly quality-claims analysis to management.
  • Analyze warranty data to identify above-average claim patterns and drive quality improvements.
  • Review HQ Korea technical documents and interact with factory quality-engineering teams.
  • Improve technical troubleshooting processes and share knowledge with training and technical teams.
  • Perform required software and hardware service updates on equipment in inventory or in the field.
  • Develop US test procedures with HQ Korea quality lab teams and conduct product testing in warranty or R&D labs.
  • Provide technical guidance by phone and email to resolve system issues and support customer satisfaction.
  • Conduct field quality and Voice of Customer research.
  • Interpret wiring schematics and refrigerant circuit diagrams for customers.
  • Coordinate escalated technical issues with the Project Manager and LG program initiatives with the Program Manager.
  • Support training, warranty, aftermarket, and service personnel for installation, maintenance, and service of water products.
  • Identify and document issues affecting customers and the organization.

Requirements

What you’ll need
  • Bachelor’s degree in mechanical engineering or equivalent experience preferred.
  • 10+ years of technical field experience working in the HVAC industry on commercial products.
  • 5+ years of VRF experience highly preferred.
  • Commercial Applied HVAC equipment service experience in all aspects of troubleshooting.
  • Knowledge of Microsoft Office, including Excel, PowerPoint, Word and Outlook.
  • Knowledge in managing quality issues.
  • Skills of work planning, including identifying action items.
  • Ability to work well with others in a collaborative environment.
  • Knowledge of quality management.
  • Proactive work attitude.
  • Strong communication skills.

Benefits

Comp & perks
  • No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
  • Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.
  • Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.
  • Performance based Short-Term Incentives (varies by role).
  • Access to confidential mental health resources to help you and your loved ones improve your quality of life.
  • Personal fitness goal incentives.
  • Paid parental leave.
  • Support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
  • Group Rate Life and Disability Insurance.
  • Temporary/contractors are eligible for relevant benefit programs offered through partner agencies.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Technical TroubleshootingWarranty Data AnalysisField Quality MonitoringTechnical Documentation DevelopmentInterpreting Wiring SchematicsSoftware And Hardware Service UpdatesDeveloping Test ProceduresQuality Claims AnalysisField Issue IdentificationTechnical Guidance
Soft Skills
Strong Communication SkillsCollaborative Work AttitudeProactive Work AttitudeWork Planning Skills
Tools & Technologies
Microsoft OfficeExcelPowerPointWordOutlook
Industry Keywords
HVAC IndustryCommercial ProductsVRF SystemsQuality EngineeringAftermarket Operations