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Air Culinaire WorldwideCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in coordinating catering operations and providing exceptional guest service while maintaining confidentiality. Proficient in client relationship management and effective communication across various departments to enhance the client experience.
Highest-signal resume keywords
Catering Operations CoordinationClient Relationship ManagementProfessional Communication SkillsBasic Computer ProficiencyOrganizational Skills
About the role
Key responsibilities & impact- Coordinate catering operations for Air Culinaire Worldwide consistently with company policy and procedures
- Provide bespoke guest service while protecting confidential client information
- Work with Operations, Network, IT, Finance, and Marketing & Sales to deliver an excellent client experience
- Contribute to all functions and operations of the Guest Services Team
- Log into assigned phone queues and oversee email self-assignment by representatives
- Ensure orders are processed accurately and promptly, properly documented, coded, quality-checked, confirmed, and closed
- Determine approved preferred suppliers using company software
- Research pricing for custom items using approved websites
- Communicate with suppliers regarding order clarity
- Execute quotes and apply appropriate promotional codes or discounts
- Upsell items based on requested menus
- Log process events and resolve them using the credit matrix or management support
- Serve as the point person for Guest Services Associates on shift
- Identify and report training or retraining needs
- Communicate issues to management at shift close
- Participate in cross-training, huddle meetings, department meetings, and customer/vendor issue resolution
- Perform additional duties as assigned by management
Requirements
What you’ll need- High School diploma or equivalent required
- Bachelor’s Degree in Hospitality or Culinary Field preferred
- Experienced in handling client relationships in a business environment
- Prior experience with catering/culinary operations or hospitality required, including basic knowledge of culinary terms and practices
- Prior experience in aviation fields a plus
- Exceptional organizational skills and ability to multi-task
- Professional verbal and written communication skills
- Proficiency in Basic Computer Navigation, MS Outlook, Word, and Excel
- Knowledge of modern office procedures and methods, including telephone communications, office systems, record keeping, and correspondence formatting/etiquette
- Ability to establish daily priorities, work independently, proceed with objectives, and resolve issues
- Schedule flexibility, including evening, weekend, or holiday hours as necessary
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Culinary KnowledgeOrder ProcessingQuality CheckingPricing ResearchPromotional Code Application
Soft Skills
Exceptional Organizational SkillsAbility to Multi-taskProblem ResolutionTraining IdentificationSchedule Flexibility
Tools & Technologies
MS OutlookMS WordMS ExcelCompany Software
Certifications & Qualifications
High School DiplomaBachelor’s Degree in Hospitality or Culinary Field (Preferred)
Industry Keywords
CateringHospitalityAviationGuest ServicesClient Experience