Allianz

Underwriter

• Liderar la gestión de productos dentro de los niveles de autoridad establecidos
• Gestionar múltiples líneas de negocio, incluyendo Patrimoniales, Responsabilidad Civil, Transportes, Ingeniería y Colectivos de accidentes
• Analizar continuamente la cartera
• Implementar decisiones de suscripción
• Optimizar la rentabilidad y competitividad en el mercado
• Desarrollar el negocio de empresas en la zona asignada
• Suscribir cuentas del segmento bajo de MidCorp conforme a la normativa de Allianz
• Cumplir los objetivos de rentabilidad y crecimiento
• Interactuar frecuentemente con equipos comerciales internos y externos
• Apoyar la venta de negocio nuevo y la renovación de productos de Empresas MidCorp
• Participar en proyectos locales o regionales
• Participar en formaciones internas o externas del área de especialización

Suscriptor/a de Empresas Midcorp

Call Center Representative

• Answer incoming calls and provide information to customer requests at first-call solution
• Carry out assignments and resolve problems according to call patterns, instructions, policies, procedures, and accepted practices
• Support customers with day-to-day enquiries and issues
• Deliver excellent service and handle complex or difficult cases
• Communicate professionally with customers, teams, and departments
• Contribute to Contact Centre process and procedural analysis or projects
• Provide after-sale service, handle complaints, and provide solutions
• Handle difficult and special calls escalated by agents and follow up with departments
• Monitor performance and take timely action to improve customer satisfaction
• Monitor incoming cases and calls and assign work, including calls and email
• Coach and supervise staff to ensure SLA and service quality standards
• Assist in developing customer service policies and continuously improving service delivery

A&H Customer Service Specialist – Call Center

Account Executive

• Provide commercial support to branch partners in the Catanduva and São José do Rio Preto region
• Prospect new accounts and expand the partner base
• Manage the broker portfolio, developing and maintaining strong, profitable relationships
• Analyze data and information from commercial tools to support decision-making, solve problems, and monitor results
• Promote training and development initiatives for brokers
• Conduct commercial visits and travel to expand the business base in the region
• Report to the Manager

Junior Account Executive

Operations

• Consult on and analyse automotive roadside service cases, making decisions on service provision for clients
• Monitor daily roadside service operations across the company's fleet and external service providers
• Evaluate workshop and service provider performance against set standards, identifying gaps and driving measurable improvement
• Lead service improvement initiatives and develop standardised processes across the internal and external network of workshops and technicians
• Design, prepare, and deliver training programmes for service station staff and external providers
• Follow up on operational issues and develop practical solutions to ensure seamless service delivery
• Resolve service complaints in a timely and professional manner
• Summarise service reports and provide data-driven recommendations to improve network performance
• Advise internal and external stakeholders on operational and technical matters
• Support the business in increasing profitability and reducing operational costs
• Support cross-functional projects to achieve business targets
• Perform additional duties and assignments as directed by management

Senior Automotive Technical – Roadside Assistance Operations

Product Manager

• Articulate and define the product vision, benefits, and roadmap
• Oversee and approve work throughout the design, development, and product lifecycle
• Collaborate with prospective users, customers, and cross-functional teams to identify needs
• Translate needs into product requirements, user stories, and sprint plans
• Lead and liaise between the product team and end-users for continuous feedback and improvement
• Maintain a transparent, visible, and understood Product Backlog
• Identify epics and priorities; approve and collaborate on user stories, backlog refinement, and plans
• Manage SDLC product approvals
• Create and deliver presentations on work products and plans
• Engage daily with cross-functional delivery teams
• Guide teams to maximize delivered value
• Participate in Scrum ceremonies
• Communicate progress, roadmap updates, and risks/issues to leadership and business stakeholders
• Research and analyze unmet needs and future product enhancements
• Report to the Senior Director, Product Manager

Senior Product Owner – Flex

Customer Support

• Supervise the team by monitoring KPIs and established targets, with a focus on the company’s quality standards
• Manage people and develop motivational initiatives aimed at ensuring the satisfaction of internal and external customers
• Conduct monthly quality monitoring by evaluating customer interactions
• Analyze customer feedback and investigate the causes of policyholders’ dissatisfaction
• Identify conduct or procedural deviations and areas for improvement within the team
• Prepare and deliver briefings on procedural changes and recurring errors
• Conduct semiannual performance evaluations for analysts
• Prepare and analyze reports to monitor operations and identify deviations
• Prepare presentations featuring operational data
• Implement Conversational AI solutions to optimize customer interactions
• Use AI, machine learning, data analytics, and cloud-based tools in accordance with data governance, security, and ethical-use standards

Customer Service Supervisor

Supervisor

• Consult on and analyse automotive roadside service cases, making decisions on service provision for clients
• Monitor daily roadside service operations across the company's fleet and external service providers
• Evaluate workshop and service provider performance against set standards, identifying gaps and driving measurable improvement
• Lead service improvement initiatives and develop standardised processes to raise operational effectiveness across the internal and external network of workshops and technicians
• Design, prepare, and deliver training programmes for service station staff and external providers
• Follow up on operational issues and develop practical solutions to ensure seamless service delivery
• Resolve service complaints in a timely and professional manner
• Summarise service reports and provide data-driven recommendations to improve network performance
• Advise and provide solutions to internal and external stakeholders on operational and technical matters
• Support the business in increasing profitability and reducing operational costs
• Support cross-functional projects to achieve business targets
• Perform additional duties and assignments as directed by management

Senior Automotive Technical Supervisor – Roadside Assistance

Account Manager

• Maintain a professional, client-focused, and service-oriented approach when interacting with internal and external stakeholders
• Support daily coordination and communication activities for the Taiwan business
• Prepare data and reports for internal stakeholders and clients
• Support channel/HNW client activities and marketing materials
• Gain hands-on experience in the mutual fund industry, data analysis, client service, sales support, and project management
• Work closely with the Client Account Management team on various projects and daily business operations

Working Student, Client Account Management

Customer Success Manager

• Gain hands-on experience in the mutual fund industry
• Develop skills in data analysis, client service, sales support, and project management
• Maintain a professional, client-focused, and service-oriented approach with internal and external stakeholders
• Support daily coordination and communication activities for the Taiwan business
• Prepare data and reports for internal stakeholders and clients
• Support channel/HNW client activities and marketing materials
• Work closely with the team on various projects and gain exposure to daily business operations

Working Student, Client Engagement

Communications

• Lead the Internal Communications, Culture and Engagement team and corporate agenda.
• Ensure strategic alignment and impact on the employee experience.
• Act as a strategic partner to leaders and business areas in implementing communication, engagement and organizational transformation initiatives.
• Develop and enhance culture, belonging and employee experience programs.
• Coordinate the annual Culture and Engagement agenda, including campaigns, recognition, well-being, diversity, sustainability, events and global initiatives.
• Plan and execute communications and initiatives aimed at the CEO and executive leadership.
• Manage the Allianz Store as a platform for strengthening culture, recognition and connection with the brand.
• Lead high-visibility strategic projects with significant organizational impact.
• Partner with internal teams and suppliers.
• Monitor communication, culture and engagement metrics, using data to guide decisions and drive continuous improvement.

Internal Communications, Culture and Engagement Coordinator

Business Development Rep

• Achieve company/department goals and objectives by achieving allocated sales targets through intermediaries
• Maintain a high level of compliance with legislative and regulatory requirements
• Develop and build strong relationships with intermediaries
• Underwrite cases of business within given authority limits and liaise with superiors/underwriters on risk retention
• Underwrite, manage and monitor accepted account/project performance to ensure department profitability
• Assist the Supervising Manager in preparing sales and production reports
• Manage outstanding account premiums and ensure payment within stipulated terms
• Adhere to company guidelines, compliance requirements, PIAM, BNM and other regulatory guidelines
• Monitor global-related systems and reporting to ensure KPI achievement
• Identify and pursue business opportunities while promoting company products and services, including cross-selling
• Maintain documentation and filing systems, including electronic records
• Perform other duties as necessary

Business Development Manager

Machine Learning Engineer

• Diseñar, entrenar, calibrar y monitorizar modelos predictivos de churn
• Desarrollar soluciones analíticas avanzadas para identificar riesgos de abandono y oportunidades de optimización de cartera
• Transformar resultados analíticos en segmentaciones, priorizaciones y recomendaciones accionables
• Impulsar campañas de retención en colaboración con los equipos de P&C y Gestión de Cartera
• Actuar como enlace entre negocio y analítica
• Validar hipótesis de negocio y contribuir a decisiones basadas en datos
• Supervisar la calidad de los datos y los pipelines que alimentan los modelos
• Analizar el rendimiento de modelos y campañas, identificando oportunidades de mejora, reentrenamiento y optimización
• Contribuir a la evolución de prácticas de MLOps y a la industrialización de modelos en entornos cloud

ML Engineer

Sales

• Develop new business within an assigned territory and proactively build a network
• Build effective relationships with policyholders, Underwriting, Claims and home office staff
• Assist Risk Underwriting by gathering relevant information on debtors and/or policyholders
• Develop prospects through cold calling, third-party referrals, trade associations and other sources
• Manage the entire sales cycle using consultative sales techniques
• Understand prospect business needs and obtain and submit complete applications
• Identify prospects’ key accounts and convert applications to policies
• Collaborate with Commercial, Risk and Customer Experience stakeholders to provide appropriate product offerings
• Expand networks through client referrals and personal relationships
• Maintain knowledge of product features, competitive landscape and market trends
• Negotiate and close complex deals

Sales Agent

Inside Sales

• Respond to inbound customer inquiries via phone and email
• Identify customer needs and provide optimal or alternative product solutions
• Educate potential clients on travel insurance options
• Provide quotes and close sales
• Maintain in-depth knowledge of products and services
• Stay current on new products and policy changes
• Enter pertinent customer data accurately
• Research customer information
• Address customer concerns, demonstrate empathy, and move customers toward commitment
• Use AI, machine learning, data analytics, and cloud-based tools responsibly

Inside Sales Associate

Engineer

• Inspect, test, and report on electrical systems and LEV equipment
• Inspect electrical plant and LEV systems in accordance with relevant legislation and standards
• Carry out Periodic Inspection & Test and complete EICRs for industrial and commercial installations
• Examine LEV plant, including fans, ducting, hoods, and filtration systems
• Produce clear, accurate reports and certification
• Identify defects and provide practical, safety-driven recommendations
• Build customer relationships and provide technical guidance and support
• Ensure activities meet Allianz quality, safety, and compliance standards
• Manage own schedule and travel regularly to clients’ sites
• Deputise for fellow Engineer Surveyors when required