Allstate

Full-stack Engineer

• Build and enhance digital products using modern engineering practices and 12-factor application principles
• Own the full software development lifecycle across frontend and backend services
• Participate in iteration planning, daily stand-ups, retrospectives, and knowledge sharing
• Design, develop, test, and maintain full-stack applications
• Practice paired programming and test-driven development
• Contribute to CI/CD pipelines and continuous delivery practices
• Troubleshoot and support software products in user environments
• Contribute to technical decision-making and enterprise strategies
• Mentor and support junior engineers
• Partner with product managers and stakeholders on engineering and business strategies
• Drive cross-product collaboration and influence engineering direction
• Set technical direction and guide complex system design decisions
• Coach engineers in TDD, paired programming, and agile practices

Software Engineer, All Levels

Medical Director

• Provide clinical oversight and governance for the medical review program, including appeals, rescission, and grievance panel processes
• Conduct comprehensive clinical reviews for first- and second-level appeals, including Department of Insurance complaints
• Evaluate complex medical cases for consistency with policy provisions, clinical guidelines, and regulatory requirements
• Provide expert clinical judgment for high-risk or sensitive determinations and coverage decisions
• Lead clinical evaluation and decision-making for rescission cases and member grievances
• Apply underwriting intent and policy interpretation in misrepresentation reviews
• Partner with legal and compliance teams on escalated cases, regulatory matters, litigation support, and state and federal requirements
• Document clinical rationale for regulatory review, audits, and litigation
• Identify opportunities to improve underwriting and risk selection practices
• Support quality assurance and consistency of Third-Party Administrator decision-making
• Partner with product management and actuarial teams on product design and risk selection strategies
• Identify emerging risks, market trends, and competitive positioning in health insurance
• Advance AI and automation initiatives in medical review workflows
• Streamline processes and improve operational efficiency
• Maintain alignment with stakeholders on priorities, timelines, and expected outcomes
• Serve as a clinical subject matter expert and trusted advisor to internal business partners
• Perform supervisory duties
• Support Allstate's Health Solutions business and clinical decision-making across health insurance products and medical management programs

Adjuster

• Investigate automobile accidents involving single or multiple vehicles with property damage and/or bodily injury and attorney/litigation involvement
• Assess coverage, liability, and damages
• Provide customer service throughout the claims process
• Communicate with customers and attorneys through voice calls, email, and text messages
• Use innovative platforms and tools to evaluate claims
• Negotiate fair injury settlements with customers, vendors, third-party carriers, and claimants
• Review damage details and interpret policies to determine coverage
• Use customer-preferred communication methods and provide claim progress updates
• Apply legal and business-standard methodologies when evaluating and negotiating settlements
• Handle challenging and complex negotiations
• Use estimate tools, job aids, and settlement platforms
• Complete timely and accurate claim documentation in the claims system
• Protect the company financially by executing policies according to policy agreements

Complex/Severe Litigation Adjuster

• Lead, coach, mentor, and develop a high-performing engineering team responsible for Infrastructure as Code platforms, automation frameworks, and self-service infrastructure capabilities
• Drive enterprise Infrastructure as Code strategy, standards, governance model, and adoption roadmap
• Establish engineering excellence practices including code quality, testing, CI/CD, GitOps, security, compliance, architecture reviews, and automation standards
• Design, build, and productize reusable infrastructure modules, templates, blueprints, APIs, and shared platform services
• Develop and scale automation solutions using Ansible, Terraform, Env0, Puppet, Rundeck, Python, and related platforms
• Champion AI-assisted engineering, Specification-Driven Design, Copilot technologies, AI agents, and intelligent automation
• Partner with cloud, networking, security, identity, storage, and platform teams to modernize infrastructure delivery
• Drive CI/CD pipeline implementation, deployment automation, policy-as-code, security-as-code, and compliance automation
• Establish engineering objectives, KPIs, and operational metrics tied to business outcomes
• Influence adoption of enterprise standards, reusable patterns, and platform-first approaches
• Create training programs, technical documentation, reference architectures, and enablement materials
• Balance strategic planning with hands-on technical leadership, remove obstacles, manage priorities, and ensure execution of critical initiatives

Software Engineer Manager

Analyst

• Adjudicate VSC mechanical claims according to established quality and timeliness guidelines
• Review repair estimates related to vehicle breakdowns
• Verify coverage eligibility and determine whether repairs are covered under customers’ Vehicle Service Contracts
• Negotiate and settle basic and occasionally moderately complex claims
• Investigate claim files, review damage, take photos, and determine reparability or total loss
• Prepare damage estimates and locate parts
• Document claim files with notes, evaluations, and decision-making process
• Complete other tasks as directed by management
• Work without supervisory duties

Auto Adjuster Analyst

Bilingual

• Handle inquiries received by phone, email, chat, or fax from internal and external customers.
• Provide customers with product information and resolve their concerns.
• Support, develop, and lead new initiatives using functional expertise and knowledge of the company.
• Deliver exceptional customer service, respond to inquiries, and promote Allstate home and auto insurance products.
• Analyze customers’ current and future needs and recommend suitable products.
• Provide personalized service as a trusted insurance advisor.
• Promote product features and benefits during periodic customer portfolio reviews.
• Manage policy renewals and requests to modify insurance contracts.
• Respond to inquiries received online by email.
• Upsell and cross-sell auto and home insurance products in accordance with underwriting guidelines.
• Promote customer retention during policy renewals and updates.

Bilingual Inside Service Agent

Advisor

• Handle complex first party injury claims
• Interpret insurance policy wording, determine policy coverages and set reserves on Accident Benefit claims
• Investigate, negotiate and settle accident benefits claims of moderate to high complexity by telephone, in person and/or by written correspondence
• Comply with best practices set out in Allstate policies and procedures
• Adhere to legislative and regulatory requirements
• Ensure files are thoroughly documented
• Settle claims within personal authority and follow company guidelines on claims exceeding personal authority
• Set and define customer service expectations
• Take ownership and accountability to solve customer problems
• Communicate and interact with claimants, vendors, medical professionals and lawyers in a professional manner
• Work collaboratively with a team of Accident Benefit Adjusters and Claims Assistants

Claims Advisor

Operations

• Execute processing across multiple workflows and resolve routine exceptions
• Guide peers on procedures
• Complete high-volume data entry while meeting quality standards
• Coordinate with carriers, agencies, and lenders to close information gaps on standard cases
• Contribute to job aids by identifying unclear steps and proposing clarifications to leads
• Prioritize workload to meet productivity and audit requirements across assigned workflows
• Perform targeted quality reviews of peer work and provide actionable feedback
• Research and resolve routine exceptions and document actions and outcomes in the system of record
• Share best practices and provide day-to-day guidance to newer employees on procedures and quality checks
• Process multi-step documentation queues, compare extracted data to source documents, and resolve discrepancies
• No supervisory duties

Insurance Operations and Servicing Associate III

• Investigate and confirm facts of loss for automobile accidents
• Determine coverage, liability, and damages
• Adjust and negotiate claims within authority
• Investigate and resolve auto claims
• Analyze coverage and assess liability
• Review damages and negotiate fair settlements
• Handle basic investigations regarding auto claim coverage, liability, and damages
• Identify customer needs and provide appropriate customer service
• Partner to determine subrogation or fraud potential and handling approach
• Recognize and identify vehicle body parts and potential property damage
• Work independently without supervisory duties

Auto Adjuster I, II, Sr.

Content Marketing Manager

• Handle escalated claims files involving complex contents or additional living expense damages
• Conduct thorough coverage investigations and ensure policies are applied correctly
• Use advanced video technology to collaborate with onsite vendors, identify damages, and write contents damage estimates virtually
• Communicate empathetically with customers throughout the claim process
• Negotiate claim settlements with customers, vendors, third-party carriers, and claimants
• Coordinate with structure adjusters for holistic claim handling
• Use data and analytics to influence decision-making
• Investigate property claims through detailed damage reviews and policy interpretation
• Document claim work accurately and timely in the claims system
• Work virtually from home while occasionally performing onsite field inspections
• Complete virtual training and ongoing development

Property Adjuster – Coordinated Contents

Claims Specialist

• Investigate basic and occasionally moderately complex auto insurance claims
• Handle non-represented claims
• Evaluate coverage, determine liability, and assess damages
• Negotiate and settle claims according to established guidelines and best practices
• Work directly with claimants, insureds, and other involved parties
• Ensure timely, accurate, and customer-focused claim resolution
• Ensure compliance with regulatory requirements and company standards throughout the claim lifecycle
• Investigate minor to moderately complex auto accidents
• Prepare clear, concise claim summaries
• Conduct recorded statements with claimants, insureds, and witnesses
• Maintain detailed claim files, notes, summaries, and decision rationale
• Collaborate with internal teams to support efficient claim handling

Inside Auto Claims Adjuster

Property Adjuster

• Investigate and confirm facts of loss for complex homeowner claims
• Determine coverage and damages and adjust and negotiate claims within authority limits
• Create comprehensive damage estimates for complex first-party homeowner claims
• Investigate and manage moderate to complex residential property, farm, and ranch claims
• Conduct on-site inspections and virtual claim handling
• Negotiate settlements and make settlement payments
• Document all activities in complex claim files
• Interpret regulatory compliance, fair claims practices, and company policy types
• Build relationships with internal and external customers
• Assist leadership with formal and ad hoc training
• Recommend process improvements
• Serve as a peer mentor and provide direction to junior employees
• No supervisory duties

Property Field Adjuster – Farm & Ranch

Program Manager

• Lead the Project/Program Management team on the Claims Strategy team
• Capture work activities, prioritize initiatives, track progress, allocate resources, and report on key priorities and projects/programs
• Oversee budgets and fiscal responsibilities
• Provide input on staffing, talent development, performance management, and succession planning
• Lead direct reports and support functional-area leaders in achieving business and corporate goals
• Influence department goals, strategy, and culture/work environment
• Build trusted relationships with stakeholders and partner across areas of responsibility and business units
• Assign projects based on staff experience and ability; monitor progress and provide guidance and coaching
• Evaluate strategic initiatives, including cost-benefit and resource analysis
• Ensure projects follow plans and timelines, meet targets and expectations, and adhere to operating parameters
• Negotiate changes in project resources, scope, and prioritization to achieve objectives and timelines

Senior Project & Program Management Manager

• Investigate and confirm facts of loss for basic to moderately complex automobile accidents
• Determine coverage, liability, and damages using analytical thinking
• Adjust and negotiate claims within authority limits
• Conduct coverage investigations and complex claims investigations
• Partner with SIU to uncover facts and support claim decisions
• Determine subrogation or fraud potential and appropriate handling
• Handle investigations involving auto claim coverage, liability, and damages
• Identify vehicle body parts and other potential property damage
• Identify customer needs and address them using appropriate customer service skills
• Work collaboratively in a fast-paced claims environment
• No supervisory responsibilities

MD Claims Adjuster

Insurance

• Own and operate an Allstate insurance agency
• Lead a successful team
• Sell Allstate products and services to customers
• Build trust with customers
• Manage day-to-day business operations, budgeting, planning, and staffing strategies
• Cover operational expenses such as payroll, lease, marketing, and utilities
• Build a business that may be passed down or sold to an approved purchaser