AT&T

Sales

• Assist in training, supervising, and scheduling employees
• Oversee daily operations, including monitoring and observing Virtual Sales Experts according to established monitoring standards
• Support sales performance and customer service through ongoing coaching and training
• Maximize sales, customer satisfaction, and loyalty
• Address operational and customer issues promptly, including customer escalations, call observations, technology, systems, and tools
• Maintain the corporate standard of store appearance
• Implement merchandising programs as directed to attract customers
• Ensure adherence to company policies and safety standards
• Assist with reporting
• Support and assist the Manager as a subject matter expert to drive sales, effective customer support, and facilitate operations via coaching and training

Senior Associate – Virtual Sales

Data Specialist

• Oversee daily operations of the data center, including monitoring system performance, capacity management, and ensuring uptime of critical infrastructure
• Perform routine maintenance on servers, storage, and networking equipment
• Conduct regular inspections and preventive maintenance
• Identify and resolve hardware and software issues in a timely manner
• Collaborate with other teams to address complex problems and implement effective solutions
• Maintain accurate documentation of data center configurations, procedures, and incidents
• Update knowledge base articles and operational manuals as needed
• Utilize monitoring tools to track system performance and generate reports on key metrics
• Analyze data to identify trends and recommend improvements
• Ensure compliance with security policies and procedures
• Assist in implementing security measures to protect data center assets
• Work closely with network engineers, system administrators, and IT support staff to ensure seamless operations and project execution
• Participate in data center projects, including hardware upgrades, migrations, and capacity planning
• Provide technical expertise and support during project implementation

Data Center Specialist – Mid

Account Executive

• Use a consultative sales approach on the sales floor
• Guide customers through product and service options
• Create meaningful customer connections using personalized sales expertise
• Meet sales targets and earn commission through AT&T products and services
• Participate in community events
• Fill online orders
• Make outbound calls to existing and potential customers
• Work scheduled shifts, including evenings and weekends

Retail Sales Consultant

Product Marketing

• Lead strategy, planning, and execution of national marketing initiatives driving customer acquisition, revenue growth, and brand consideration
• Develop and execute marketing strategies for wireless rate plans, strategic products and offers, network and competitive initiatives, and customer experiences
• Identify, evaluate, and recommend new product, offer, feature, and messaging opportunities using customer insights, competitive intelligence, market trends, and business performance data
• Lead cross-functional efforts to bring customer-centric wireless initiatives to market
• Develop integrated marketing plans and go-to-market strategies
• Monitor market trends, customer needs, competitive activity, and performance results to identify growth opportunities and recommend optimizations
• Create positioning, messaging, and customer narratives differentiating AT&T from competitors
• Partner with internal and external stakeholders to deliver customer experiences and drive program success
• Analyze, interpret, and communicate business performance, customer insights, and marketing results
• Develop executive-ready recommendations and present strategic opportunities to leadership
• Manage multiple initiatives in a fast-paced, collaborative environment
• Establish success metrics, measurement frameworks, and reporting to evaluate initiative impact

Lead Product Marketing

Technical Writer

• Develop, edit, and maintain technical documentation, including user manuals, how-to guides, reference materials, programming and service manuals, operational specifications, and other technical publications
• Translate complex scientific and technical concepts into clear, concise, and user-friendly language for diverse audiences
• Gather and analyze information from customers and technical teams to translate functional requirements into detailed technical specifications
• Acquire subject matter knowledge through interviews, production-process observation, and review of technical specifications, blueprints, engineering illustrations, and trade journals
• Synthesize information into accurate documentation for print and electronic formats, including training materials, government proposals, websites, and other media
• Oversee illustrative content development and recommend diagrams, charts, graphics, and storyboards
• Conduct quality reviews to ensure accuracy, consistency, and compliance with standards
• Develop cataloging systems and maintain records, files, and archives of published materials
• Assist with content for technical seminars, business forums, and presentations
• Contribute to communication efforts supporting customer and organizational objectives

Technical Writer – Mid, Government

Manager

• Oversee all aspects of the daily operation of a retail store
• Manage and develop a team
• Handle merchandising and product launches
• Meet and exceed sales objectives
• Ensure customers receive an extraordinary experience with products and services
• Perform outreach and promotional activities, including off-site events as needed
• Coach retail sales consultants to meet sales and service goals

Retail Store Manager

• Own a defined local geography and create new business with small and mid-sized companies
• Prospect for new business through cold calling, door knocking, email, referrals, networking, and local market research
• Meet business owners and decision-makers and identify customer challenges
• Set appointments and build a consistent sales pipeline
• Qualify prospects, schedule meetings, and advance opportunities through the sales process
• Manage a defined geographic territory, prioritize target accounts, understand local business needs, and execute a market plan
• Position AT&T solutions across wireless, fiber, internet, voice, software-defined networking, and cybersecurity
• Engage small and mid-sized businesses across retail, professional services, healthcare, construction, logistics, hospitality, and local multi-site industries
• Manage the full sales cycle from prospecting and discovery through proposal, negotiation, close, implementation handoff, and follow-up
• Record calls, visits, appointments, opportunities, next steps, and forecast updates in CRM
• Balance field customer meetings with collaboration from the assigned office

Business Sales Representative – Territory Accounts

• Use a consultative sales approach to guide customers through product and service options
• Create meaningful customer connections through personalized sales expertise
• Meet sales targets and earn commission using AT&T products and services
• Participate in community events
• Fill online orders
• Make outbound calls to existing and potential customers
• Work scheduled shifts between 9am-9pm, including weekends

• Use a consultative sales approach on the sales floor
• Guide customers through product and service options
• Create meaningful customer connections through personalized sales expertise
• Meet sales targets and earn commission using AT&T products and services
• Participate in community events
• Fill online orders
• Make outbound calls to existing and potential customers
• Work scheduled hours, including evenings and weekends

• Use a consultative sales approach to guide customers through product and service options
• Create meaningful connections with customers through personalized sales expertise
• Meet sales targets and earn commission using AT&T products and services
• Participate in community events
• Fill online orders
• Make outbound calls to existing and potential customers
• Work scheduled shifts between 9am-9pm, including weekends

• Use a consultative sales approach on the sales floor
• Guide customers through product and service options
• Create meaningful customer connections using personalized sales expertise
• Meet sales targets and earn commission through AT&T products and services
• Participate in community events
• Fill online orders
• Make outbound calls to existing and potential customers
• Work a monthly seniority-based schedule provided two weeks in advance

• Create meaningful customer connections using personalized sales expertise
• Meet sales targets using AT&T products and services
• Guide customers through product and service options using a consultative sales approach
• Participate in community events
• Fill online orders
• Make outbound calls to existing and potential customers
• Work scheduled shifts between 9am-9pm, including weekends
• Stay current with evolving technology and customer needs

Bilingual Spanish Retail Sales Consultant

Technician

• Work independently at customers’ homes and businesses.
• Install high-speed broadband, Wi-Fi, and voice services.
• Install new lines, climb ladders, plug in and activate Wi-Fi networks.
• Solve customer problems and provide best-in-class service.
• Connect customers to AT&T technology and services.
• Participate in training and ongoing career development.

Installation Technician

• Install and activate high-speed broadband, Wi-Fi, and voice services at customers’ homes and businesses.
• Put in new lines, climb ladders, plug in and activate Wi-Fi networks.
• Work independently as a trusted expert.
• Meet customers and solve installation and service problems.
• Deliver seamless installation and activation of AT&T technology.
• Complete relevant work involving customer contact, vehicle/tool/machine operation, and proximity to sensitive information.

• Acquire new business and conduct customer visits in the field
• Collaborate with the team from the assigned office location when not in the field
• Create new business with small and mid-sized companies in a defined local geography
• Prospect through cold calling, door knocking, email, referrals, networking, and local market research
• Set customer appointments and build a consistent sales pipeline
• Qualify prospects and advance opportunities through the sales process
• Manage a defined geographic territory and execute a market plan supporting quota attainment
• Position AT&T solutions across wireless, fiber, internet, voice, software-defined networking, and cybersecurity
• Engage small and mid-sized businesses across retail, professional services, healthcare, construction, logistics, hospitality, and local multi-site operators
• Manage the full sales cycle from prospecting and discovery through proposal, negotiation, close, implementation handoff, and follow-up
• Record calls, visits, appointments, opportunities, next steps, and forecast updates accurately in CRM
• Identify customer challenges and create solutions using AT&T products and services