AT&T

Account Executive

• Use a consultative sales approach on the sales floor
• Guide customers through product and service options
• Create meaningful customer connections through personalized sales expertise
• Meet sales targets and earn commission through AT&T products and services
• Participate in community events
• Fill online orders
• Make outbound calls to existing and potential customers
• Work scheduled shifts between 9am-9pm, including weekends

Retail Sales Consultant

• Create meaningful connections with every customer through personalized sales expertise
• Meet sales targets and earn commission using AT&T products and services
• Stay current on data, entertainment technology, devices, Wi-Fi, data devices, and TV entertainment tools
• Understand customer needs and recommend products and services
• Educate and engage customers through product demonstrations
• Interact with customers and provide prompt, courteous customer service
• Complete opening and closing procedures
• Submit transaction journals daily
• Assist with inventory maintenance
• Participate in community events
• Fill online orders and make outbound calls to existing and potential customers
• Work on the sales floor using a consultative sales approach
• May be required to wear a uniform

Bilingual Spanish Retail Sales Consultant

Sales

• Build relationships with property teams and residents across assigned multi-dwelling unit communities
• Promote Quantum Fiber Instant Internet products and services through property visits, resident engagement, sales presentations, on-site events, and focused product support
• Support MDU subscriber acquisition and launch new fiber-enabled properties
• Help residents experience reliable connectivity
• Build trusted relationships with property managers, leasing teams, residents, and prospective customers
• Plan and complete regular property visits, resident engagement activities, on-site events, and unit refreshes
• Educate residents on Quantum Fiber products and services and communicate competitive advantages
• Help customers select solutions that meet their needs
• Serve as a local point of contact for property teams and coordinate support for product or service-related questions
• Use Salesforce, Outlook, MS Teams, PowerPoint, and related systems to manage activity, document follow-up, and support performance goals

Senior In Home Sales Expert

• Use a consultative sales approach to guide customers through product and service options
• Create meaningful connections with every customer using personalized sales expertise
• Meet sales targets and earn commission through AT&T's products and services
• Participate in community events
• Fill online orders
• Make outbound calls to existing and potential customers
• Work scheduled shifts when customers need assistance

• Use a consultative sales approach on the sales floor
• Guide customers through product and service options
• Build meaningful customer connections through personalized sales expertise
• Meet sales targets using AT&T's full suite of products
• Participate in community events
• Fill online orders
• Make outbound calls to existing and potential customers
• Work scheduled shifts between 9am-9pm, including weekends

• Use a consultative sales approach on the sales floor
• Guide customers through product and service options
• Create meaningful customer connections through personalized sales expertise
• Meet sales targets and earn commission using AT&T products and services
• Participate in community events
• Fill online orders
• Make outbound calls to existing and potential customers
• Work scheduled shifts between 9am-9pm, including weekends

• Create meaningful connections with every customer through personalized sales expertise
• Meet sales targets and earn commission using AT&T’s products and services
• Guide customers through product and service options using a consultative sales approach
• Participate in community events
• Fill online orders
• Make outbound calls to existing and potential customers
• Work during store-busy periods, including evening and weekend hours
• Maintain current knowledge of evolving technology and ways to meet customer needs

• Use a consultative sales approach on the sales floor
• Guide customers through product and service options
• Participate in community events
• Fill online orders
• Make outbound calls to existing and potential customers
• Work scheduled hours between 9am-9pm, including weekends
• Meet and exceed sales goals
• Follow protective and safe-distancing guidelines required by local and state authorities

• Use a consultative sales approach to guide customers through product and service options
• Create meaningful customer connections using personalized sales expertise
• Meet sales targets and earn commission through AT&T products and services
• Participate in community events
• Fill online orders
• Make outbound calls to existing and potential customers
• Work on the sales floor in a fast-paced retail environment

• Use a consultative sales approach on the sales floor
• Guide customers through product and service options
• Create meaningful connections with customers through personalized sales expertise
• Meet sales targets using AT&T's full suite of products
• Participate in community events
• Fill online orders
• Make outbound calls to existing and potential customers
• Work scheduled shifts between 9am-9pm, including weekends
• Stay current with evolving technology and customer-service methods

• Use a consultative sales approach on the sales floor to guide customers through product and service options
• Create meaningful customer connections using personalized sales expertise
• Meet sales targets and earn commission through AT&T products and services
• Participate in community events
• Fill online orders
• Make outbound calls to existing and potential customers
• Work scheduled shifts to support customers between 9am-9pm, including weekends
• Adapt to evolving technology and changing work processes

General

• Provide exceptional service and resolve high-priority and high-risk customer issues
• Address billing inquiries, service requests, complaints, and service discontinuation requests across various channels
• Handle complex complaints and escalations involving fraud, social engineering, and security threats, including escalations from the Office of the President
• Use advanced knowledge of fraud cases, technical systems, and risk management to resolve technical product support issues, mitigate fraud-related events, and settle claims
• Engage with enterprise account teams, Chief Security Office, Asset Protection, Legal, and high-profile customers during fraud incidents
• Conduct investigations of escalated issues and maintain accurate records
• Ensure compliance with organizational policies and regulatory requirements
• Respond to inquiries from government agencies
• Develop and deliver fraud training, write and edit operational procedures, enhance cyber event readiness strategies, lead customer-protection initiatives, and manage high-risk issues

Specialist

Manager

• Partner with a store manager to oversee all aspects of daily retail store operations
• Assist with merchandising and product launches
• Help meet and exceed sales objectives
• Ensure customers receive an extraordinary experience with AT&T products and services
• Coach a team of retail sales consultants to meet sales and service goals
• Manage and develop the retail store team

Assistant Retail Store Manager

• Guide customers through product and service options using a consultative sales approach
• Create meaningful customer connections through personalized sales expertise
• Meet sales targets and earn commission through AT&T products and services
• Participate in community events
• Fill online orders
• Make outbound calls to existing and potential customers
• Work scheduled shifts between 9am-9pm, including weekends
• Stay current with evolving technology and customer service practices

• Create meaningful connections with customers through personalized sales expertise
• Meet sales targets and earn commission using AT&T's full suite of products
• Guide customers through product and service options using a consultative sales approach
• Participate in community events
• Fill online orders
• Make outbound calls to existing and potential customers
• Work scheduled hours when customers need assistance
• Stay current with evolving technology and ways of meeting customer needs