Manager jobs in Brazil

Explore 127 matching jobs.

Avvale

Service Delivery Manager

Avvale

Posted: 10/20/2026
ITSM
Emerson

Regional Manager

Emerson

Posted: 10/20/2026
R2 Companies

Associate Portfolio Manager

R2 Companies

Posted: 10/19/2026
PythonSQLTableau
CF

Insights Manager – Fluent/Advanced English

CF

Posted: 10/19/2026
Unisys

Transition Manager

Unisys

Posted: 10/19/2026
Warner Bros. Discovery

Manager, Digital Product Sports – Fixed term 1 year

Warner Bros. Discovery

Posted: 10/19/2026
Roche

Patient Journey Manager, Oncology

Roche

Posted: 10/17/2026
Job Duck

Medical Records and Client Communication Case Manager

Job Duck

Posted: 10/16/2026
VoIP
Ultragaz

Commercial Manager – Industrial Market

Ultragaz

Posted: 10/16/2026
Nestle

Transport Manager – Junior

Nestle

Posted: 10/16/2026
SysMap Solutions

Senior Delivery Manager

SysMap Solutions

Posted: 10/15/2026
Vivo (Telefônica Brasil)

Business Manager III

Vivo (Telefônica Brasil)

Posted: 10/15/2026
Rodobens

Business Manager

Rodobens

Posted: 10/15/2026
FCamara Consulting & Training

Senior IT Project and Portfolio Manager

FCamara Consulting & Training

Posted: 10/15/2026
Cinemark

Programming and Performance Manager

Cinemark

Posted: 10/15/2026
Vero

Planning Manager – Operational Efficiency

Vero

Posted: 10/15/2026
PythonSQL
IMC

Expansion and Franchise Manager

IMC

Posted: 10/15/2026
IQVIA

Global Site Activation Manager

IQVIA

Posted: 10/14/2026
Umicore

Environment, Health, Safety Manager

Umicore

Posted: 10/14/2026
Paired

UGC Creator Manager

Paired

Posted: 10/14/2026
Avvale

Service Delivery Manager

Avvale
Posted 10/20/2026full-timeRemote • BrazilMid-LevelSeniorWebsite
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Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Service Delivery Management with a strong focus on Application Management Services (AMS), IT service management processes, and client relationship management. Proven ability to lead teams, optimize service delivery, and enhance customer satisfaction in complex, international environments.

Highest-signal resume keywords
Service Delivery ManagementApplication Management Services (AMS)ITIL CertificationClient Relationship ManagementIT Service Management Processes

Tech Stack

Tools & technologies
ITSM

About the role

Key responsibilities & impact
  • Oversee the delivery of technology services and ensure high-quality support to business stakeholders and clients
  • Manage daily AMS operations and ensure timely, high-quality resolution of incidents, service requests, and operational issues
  • Monitor service performance, SLAs, KPIs, and backlogs; identify risks and implement corrective actions
  • Act as the primary point of contact for client stakeholders regarding service delivery, operational performance, and escalations
  • Lead service review meetings and prepare regular service performance reports
  • Coordinate resources and activities across distributed teams, ensuring effective collaboration between the Brazil-based team and US stakeholders
  • Drive continuous improvement initiatives to optimize processes, increase efficiency, and enhance customer satisfaction
  • Manage escalations and proactively address service delivery risks and recurring issues
  • Support governance activities and ensure adherence to established processes, procedures, and contractual commitments
  • Identify opportunities to improve service quality and strengthen client relationships

Requirements

What you’ll need
  • 5+ years of experience as a Service Delivery Manager
  • Fluent / advanced English
  • Experience in Application Management Services (AMS) and IT Service Delivery Management
  • Strong understanding of IT service management processes and service delivery best practices
  • ITIL certification preferred
  • Experience managing client relationships, service performance, SLAs, and operational KPIs
  • Strong communication, organizational, and problem-solving skills
  • Ability to coordinate distributed teams and collaborate effectively with stakeholders across different geographies
  • Experience working in complex, international environments and managing multiple priorities is highly desirable

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Incident ResolutionService Request ManagementPerformance MonitoringSLA ManagementKPI TrackingRisk IdentificationContinuous ImprovementGovernance ActivitiesOperational Issue ManagementProcess Optimization
Soft Skills
Strong CommunicationOrganizational SkillsProblem-Solving SkillsCollaborationStakeholder Management
Certifications & Qualifications
ITIL Certification
Industry Keywords
Service DeliveryOperational PerformanceClient StakeholdersService Review MeetingsInternational Environments