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Bank of AmericaCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong analytical skills and attention to detail while providing exceptional customer service in a fast-paced, regulated environment. Proficient in managing multiple priorities and tasks independently while adhering to established operational guidelines.
Highest-signal resume keywords
Strong Verbal And Written Communication SkillsAnalytical SkillsCustomer Service OrientationExperience In Banking Or Financial ServicesProficiency With Computer Systems And Digital Technologies
About the role
Key responsibilities & impact- Perform standard transaction processing and reconciliation according to established guidelines and procedures
- Respond to client inquiries through numerous channels
- Perform basic research, follow-ups, and resolution of routine research requests
- Identify potential issues in daily operational tasks and escalate risk concerns as appropriate
- Provide general operational support, including handling inbound calls, mail sorting, and mail distribution
- Provide operations support for internal business partners and/or external clients
- Refer complex issues and escalations to the team lead or manager
Requirements
What you’ll need- Minimum of 1+ years professional or relevant internship experience required
- Strong verbal and written communication skills
- Strong analytical skills, high quality of customer service, and attention to detail
- Ability to work independently, prioritize time, and maintain exceptional organizational skills
- Ability to manage multiple and conflicting objectives, projects, or activities at once with minimal direction
- Previous experience in banking, financial services, or a related industry preferred
- Ability to manage multiple priorities and tasks in a fast-paced environment
- Strong client service orientation
- Experience working within highly regulated environments and adhering to established policies, procedures, and compliance requirements
- Proficiency with computer systems and digital technologies
- Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
Benefits
Comp & perks- Discretionary incentive eligible; eligible to participate in the annual discretionary plan
- Annual discretionary award based on individual performance, line of business/group performance, and overall Company success
- Benefits eligible
- Access to paid time off
- Resources and support to make an impact and contribute to business and community growth
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Attention To DetailOrganizational SkillsAbility To Work IndependentlyAbility To Manage Multiple Priorities
Certifications & Qualifications
High School DiplomaGEDSecondary School Or Equivalent
Industry Keywords
Transaction ProcessingReconciliationOperational SupportClient InquiriesRegulated EnvironmentsPolicies And ProceduresCompliance Requirements