Bank of America

Operations

• Resolve complex day-to-day problems
• Research and execute complex transactions for a single site/business unit or smaller business unit(s)
• Advise on the design, development, and implementation of complex products, systems, and services in an operations environment
• Advise on projects and direct team activities related to special initiatives
• Provide technical expertise on operations processes and implications for other operations groups
• Consult on present-state processes and develop alternative future-state approaches
• Facilitate implementations by creating approaches for program/initiative setup, execution, and control
• Identify and recommend responsibilities and accountabilities for key programs/projects
• Potentially manage associates and perform managerial responsibilities including coaching, risk management, talent development, and delivery of business outcomes

Operations Consultant

• Resolve day-to-day complex problems and execute complex transactions for multiple sites or larger business units
• Lead the design, development, and implementation of complex products, systems, and services in an operations environment
• Manage projects and direct team activities related to special initiatives
• Provide technical guidance, work direction, and training to employees and business partners
• Build relationships with business partners across various Lines of Business
• Define responsibilities and accountabilities for key programs and projects
• Participate in User Acceptance Testing, including test script development, execution, validation, and documentation
• Support production activities through issue triage, root cause analysis, and solution identification
• Maintain knowledge of business applications and their impact on Collateral Valuations processes and daily operations
• Partner with technology teams on system functionality, enhancements, integrations, and support models
• Support management and maintenance of the CMS platform and related technologies
• Participate in Collateral Valuations projects involving Engagement Letter enhancements, CMS configuration changes, Access Management, process improvement, and operational and technology enhancements
• Collaborate with stakeholders, technology teams, and management on project implementation and issue resolution
• Document processes, procedures, testing results, and business requirements
• Identify opportunities to improve operational efficiency and support continuous process improvement

Senior Operations Consultant

Financial Planning and Analysis

• Conduct end-to-end market risk stress testing, including scenario design, implementation, results consolidation, reporting, and analysis
• Plan quantitative work priorities in line with the bank’s overall strategy
• Identify continuous improvements through model development and validation reviews
• Support model development and model risk management for business requirements and enterprise risk appetite
• Provide methodological, analytical, and technical guidance for development and validation projects
• Work with model stakeholders and senior management regarding submission and validation outcomes
• Perform statistical analysis on large datasets using qualitative and quantitative approaches
• Develop wholesale credit risk models, including loss forecasting, commercial scorecards, behavioral scores, and regulatory capital models
• Analyze wholesale credit performance and financial data
• Prepare white papers for developed models
• Interact with internal model risk management, address concerns, and remediate model-related findings
• Support post-implementation monitoring and stakeholder interactions
• Develop models, analytic processes, and system approaches
• Create technical documentation and collaborate with Technology staff on model systems
• Identify, assign, and manage project tasks and timelines across teams
• Document process steps, inputs, outputs, and requirements; identify gaps and improve workflows

Quantitative Finance Analyst

Account Manager

• Provide advice and valuable financial solutions to complex Global Commercial Banking clients and prospects
• Serve as the primary point of contact and trusted advisor
• Acquire, deepen, and maintain profitable client relationships
• Manage an extensive portfolio of middle market clients with revenues greater than $50 million
• Prospect for new business and enhance existing relationships
• Interpret financial and cash flow statements to assess companies’ financial conditions and industry trends
• Collaborate with domestic and international teammates across Investment Banking, Foreign Exchange, and Wealth Management
• Facilitate relationships with Product Specialists in Credit, Treasury Management, and Merchant Services
• Design and deliver financial solutions to clients and prospects
• Lead discussions with complex clients and prospects about industries, capital structures, and business issues
• Coach and mentor peers
• Adapt to changes in sales practices and market and industry conditions

Senior Relationship Manager – Global Commercial Banking – Middle Market Banking

Sales

• Deepen and grow a portfolio of Commercial Banking Middle Market and Aerospace and Defense treasury clients in the Mid-Atlantic
• Build partnerships with business partners and key client decision makers
• Complete portfolio business reviews focused on revenue realization
• Pursue client prospect opportunities outside the portfolio with Relationship Managers, Credit Officers, FX Trade Advisors, Implementation Advisors, Service Partners, Card Managers, Liquidity Specialists, and other enterprise partners
• Position treasury solutions according to client needs through daily virtual interactions with client contacts
• Lead pricing and negotiation discussions for treasury products to optimize relationship profitability and year-over-year revenue growth
• Drive adoption of mobile, digital, and real-time payments
• Lead strategic dialogues using best practices, peer benchmarking, industry data analytics, and solution positioning
• Participate in the Client Management Process for client acquisition and relationship deepening
• Manage implementation of all solutions from start to finish
• Own revenue and product growth, client calling initiatives, portfolio development, pricing, RFP responses, call preparations, and client-facing treasury presentations
• Evaluate treasury solutions using client cost/benefit and bank profitability analyses
• Maintain communication with Relationship Managers and core team members regarding client, product, and industry information
• Maintain performance against goals and metrics

Treasury Sales Client Officer II – Global Payment Solutions, Aerospace and Defense

Strategy

• Manage strategic AI transformation initiatives that modernize operational processes and improve business outcomes
• Manage complex, cross-functional projects from concept through implementation
• Partner with key stakeholders, AI product teams, technology organizations, data teams, and control partners
• Manage project scope, planning, organization, execution plans, dependencies, operational readiness, change adoption, and risk management
• Ensure AI solutions integrate effectively into business processes and achieve targeted operational efficiencies
• Ensure compliance with enterprise risk, governance, and regulatory requirements
• Coordinate development of project deliverables with internal and external business partners
• Lead execution of multiple competing priorities while meeting deadlines and following policies and procedures
• Manage project plans, milestones, dependencies, risks, and escalations
• Gather, document, and validate business requirements, functional designs, and stakeholder expectations
• Partner with project managers and business teams on integration planning, implementation, and sustainment
• Maintain delivery artifacts and manage BRDs, FRDs, project documentation, and stakeholder approvals
• Provide status reporting, decision support, and timely escalation of risks and issues
• Determine testing methods, educate resources, partner with testing teams, and report on testing progress

Business Strategy – Initiative Manager

Data Analyst

• Execute substantive money laundering, economic sanctions, fraud compliance, and operational risk practices
• Work directly or through compliance officers for Front Line Units and Control Functions to complete compliance, policy, and operational/fraud risk management requirements
• Own production for EFRC and EFRA, including enterprise fraud risk assessment, analytics, committee support, and data analytics across the GFC organization
• Advise and direct development and maintenance of financial crimes policies and standards
• Review Front Line Units/Control Functions policies and standards for regulatory and operational risk coverage
• Produce or oversee independent financial crimes risk management reporting for senior leaders
• Monitor regulatory changes and direct policy, standards, procedure, and process updates
• Participate in industry forums and monitor emerging legislation, regulation, political scrutiny, litigation, and key influencers
• Escalate financial crimes compliance and operational risks to governance routines and management/board committees
• Identify, aggregate, report, escalate, inspect, and challenge issue remediation and thematic analysis
• Review and challenge operational loss events, develop remediation plans, and oversee control enhancements

GFC Manager – Fraud, Data Analytics

Financial Crime

• Perform end-to-end investigations or investigation support functions for external financial crimes across consumer or client-managed lines of business
• Conduct routine to complex investigations involving external fraud, money laundering, and terrorist financing
• Act as liaison to law enforcement as required
• Complete investigations while meeting or exceeding closure and quality metrics
• Complete Suspicious Activity Reports (SARs) accurately and promptly for regulators and/or law enforcement
• Report investigation facts to senior stakeholders to identify operational or compliance risks
• Partner with Global Financial Crimes Management, Front Line Units, and other stakeholders to resolve investigations
• Perform quality control, training, communications, guidance, monitoring scenario development/enhancement input and testing, and investigative support
• Manage significant case inventory, prioritize cases by risk and management direction, and adhere to department SLAs
• Research and analyze transaction information, customer data, public records, social media, and external research tools
• Communicate with internal stakeholders and law enforcement to obtain information and documentation
• Recommend follow-up and possible account closure for customers exceeding the Bank’s risk tolerance
• Identify and escalate potential operational or compliance risks

Global Financial Crimes Investigator – Consumer

• Provide comprehensive advice and customized solutions to clients
• Triage client leads and requests
• Make referrals to business partners and internal service providers based on client needs and asset thresholds
• Meet with clients to review financial and investment goals
• Build financial plans using brokerage products, including stocks, bonds, mutual funds, annuities, and banking and money managed solutions
• Recommend banking and investment strategies aligned with client goals and needs
• Mitigate and control risk in daily activities
• Identify and engage potential new clients through referrals or financial center clientele
• Coach and provide feedback to referral partners
• Apply and expand knowledge through required licenses and trainings

Financial Solutions Advisor

Banker

• Engage clients in the lobby and educate them about self-service banking resources
• Assist clients with mobile banking, online banking, and ATM transactions
• Accurately and efficiently process cash transactions
• Conduct in-depth conversations to understand clients’ financial and life priorities
• Connect clients with solutions that meet their financial goals
• Execute the bank’s risk culture and strive for operational excellence
• Build client relationships to meet financial needs
• Follow established processes, guidelines, laws, and regulations
• Partner with small business, lending, and investment experts to grow business knowledge and networks
• Manage financial center traffic, appointments, and outbound calls
• Drive the client experience
• Manage cash responsibilities

Relationship Banker

Architect

• Define and govern enterprise architecture strategy, standards, and decision frameworks across AI, data, cloud, and integration domains
• Drive consistency through reusable patterns, reference architectures, best practices, and governance processes
• Ensure solutions align with security, data protection, compliance, and enterprise control requirements
• Lead AI and data architecture for LLMs, RAG, vector databases, enterprise agents, knowledge retrieval, and workflow automation
• Establish integration patterns across APIs, events, MCP, gateways, and platform orchestration capabilities
• Embed secure-by-design principles, including identity management, data flow controls, and resilient architecture practices
• Evaluate architectural trade-offs across scalability, resilience, security, performance, cost, and business value
• Guide cloud, hybrid, and on-prem modernization strategies, including platform selection, workload placement, simplification, and standardization
• Influence and align architecture decisions across CIO organizations and communicate complex concepts to executive and engineering audiences
• Drive cross-organizational alignment, architectural rigor, reuse, mentoring, and connection of technology decisions to business outcomes and risk reduction
• Create solution intent and architectural vision for complex solutions
• Prioritize functional and non-functional requirements into a technology backlog
• Contribute to architecture roadmaps and standardized templates
• Clarify architecture, assist with system design, and resolve architectural impediments
• Facilitate solution discussions, lead complex architecture designs, and develop proof of concepts
• Educate team members on technology practices and standardization strategies
• Support technology-stack and product selection
• Perform design and code reviews for security, performance, maintainability, scalability, usability, and reliability

Senior Architect

• Engage clients in the lobby to educate and assist them with transactions through mobile banking, online banking, ATM, and other self-service resources
• Accurately and efficiently process cash transactions
• Conduct deep conversations to understand clients’ financial and life priorities
• Connect clients to solutions aligned with their financial goals
• Execute the bank’s risk culture and strive for operational excellence
• Build relationships with clients to meet financial needs
• Follow established processes, guidelines, laws, and regulations
• Partner with experts in small business, lending, and investments to grow business knowledge and network
• Manage financial center traffic, appointments, and outbound calls
• Drive the client experience
• Manage cash responsibilities
• Train at one financial center and potentially move to another location within a reasonable commuting distance based on business needs

• Monitor loan portfolios of Private Bank/Merrill Lynch clients for mortgage products ranging from basic to highly customized arrangements
• Work closely with Residential Real Estate Specialists, PCAs, PCMs, and FAs on structuring and pricing
• Interact directly with clients
• Serve as the primary client contact for follow-up and information throughout the loan process
• Explore opportunities to deepen client relationships by leveraging areas within Bank of America
• Identify potential cross-sell opportunities
• Comply with Federal and State compliance policies and HMDA requirements
• Register with the federal SAFE Act registry system and remain in good standing
• Submit to the required SAFE Act background check

Senior Residential Real Estate Sales Associate, Private Bank

Compliance

• Provide front-line oversight of Bank of America Private Bank Fiduciary Investment Management areas
• Execute second-line compliance and operational risk oversight for the Private Bank Fiduciary Investment Management business area
• Provide independent and aggregate views of compliance and operational risk related to Reg 9, Investment Policy Statements, performance reporting, asset allocation monitoring, and SEC Marketing Rule collateral reviews
• Collaborate with stakeholders across Bank of America, CIO and ISG lines of business within Merrill Lynch, and control partners
• Assess FLU processes and controls for compliance with laws, rules, and regulations
• Respond to regulatory inquiries, audits, and examinations
• Provide independent oversight of FLU/Control Function performance and third-party/vendor relationships
• Identify and escalate issues and drive root-cause remediation
• Manage inventories of processes, risks, controls, metrics, risk appetite, and limits
• Develop independent risk management reporting for governance and management routines
• Analyze and interpret laws, rules, and regulations to advise stakeholders and manage risks
• Review and challenge process, risk, inventory, and risk-and-control self-assessment themes and trends
• Monitor regulatory changes applicable to areas of coverage
• Participate in governance and risk management committees and report independently to senior management

Compliance & Operational Risk Manager – Private Bank

Product Manager

• Manage the end-to-end product life cycle, including market research, competitor analysis, pricing, strategy development, modernization opportunities, customer experience, and Product Risk Management policy adherence
• Integrate product management efforts with sales, marketing, operations, implementation, and customer service strategies
• Support Consumer Deposits business performance routines and identify growth opportunities
• Develop executive presentations, leadership communications, discussion materials, and strategic recommendations
• Translate complex business topics into clear, concise narratives for senior leadership
• Partner across Product, Digital, Marketing, Channels, Fraud, Risk, Operations, Finance, and other stakeholders
• Drive alignment across teams and initiatives in a highly matrixed environment
• Support business planning, operating reviews, leadership routines, and strategic initiatives
• Develop business cases, opportunity assessments, and recommendations for investment and prioritization decisions
• Evaluate market developments, industry trends, client expectations, and competitive dynamics
• Facilitate cross-functional discussions and advance business objectives
• Serve as a trusted partner to leaders and help drive action against business priorities
• Create product development and deployment plans, including sales training programs and marketing materials
• Manage product financials, investment profiles, revenue, profit margins, and P&L activities
• Manage risk by implementing and monitoring effective controls
• Obtain market, client, and competitor insights to develop products and support adoption

Operations Consultant

Senior Operations Consultant

Quantitative Finance Analyst

Senior Relationship Manager – Global Commercial Banking – Middle Market Banking

Treasury Sales Client Officer II – Global Payment Solutions, Aerospace and Defense

Business Strategy – Initiative Manager

GFC Manager – Fraud, Data Analytics

Global Financial Crimes Investigator – Consumer

Financial Solutions Advisor

Relationship Banker

Senior Architect

Relationship Banker

Senior Residential Real Estate Sales Associate, Private Bank

Compliance & Operational Risk Manager – Private Bank

Product Manager – Consumer Deposit Strategy, Performance Management