Bank of America

Risk

• Analyze business processes, data flows, and operational data to identify data integrity and quality concerns, trends, anomalies, risks, and improvement opportunities
• Partner with stakeholders across business, risk, finance, operations, technology, and audit functions
• Support process reviews, issue resolution, and continuous improvement initiatives
• Use analytical tools, reporting solutions, automation, AI-enabled capabilities, and emerging technologies to generate insights
• Support decision-making and communicate findings through reports, dashboards, and visualizations
• Support business process, governance, and operational improvement through research, documentation, and analysis

Risk Process Analyst

Security Analyst

• Examine threat and control information to determine the scope and impact of cybersecurity risks
• Lead engagement with SMEs, Control Owners, and Action Owners to define risk-reduction actions and establish accountability
• Own complex, high-visibility portfolios from intake through validation and closure
• Apply independent judgment to evaluate remediation, challenge incomplete solutions, and identify dependencies
• Translate complex findings into clear risk, control, and business impacts for senior decision-making
• Drive alignment across stakeholders without direct authority and maintain audit-ready documentation
• Provide senior-level mentorship to analysts and support the Resolution Lead on escalations and improvements

Senior Resolution Analyst – Cyber Security

Infrastructure Engineer

• Provide engineering design and development support for DDCS and ENVentory applications
• Provide subject matter expertise and consulting on technologies contributing to end-to-end engineering solutions
• Follow reference models, blueprints, and playbooks to ensure compliant designs
• Translate business requirements into technical definitions, reference models, blueprints, and deployment playbooks
• Ensure system design technology solutions comply with enterprise engineering standards
• Develop software solutions for manual, repeatable, or inefficient processes
• Work with Operations teams on production issue root-cause analysis
• Partner with Database Engineering and Operations teams to improve stability, reliability, and capabilities
• Attend daily stand-ups
• Facilitate deployment through templates, playbooks, and automation
• Contribute to technology strategy and architecture feedback

Financial Crime

• Conduct end-to-end investigations across relevant lines of business, focused on Special Investigations, Global Markets, or Global Wealth and Investment Management
• Conduct complex investigations involving external-party fraud, securities fraud, money laundering, or terrorist financing
• Complete investigations while meeting or exceeding closure and quality metrics
• Report investigation facts to identify potential operational or compliance risks
• Complete Suspicious Activity Reports (SAR) accurately and on time for regulators and/or law enforcement
• Partner with GFCC Risk Management, Front Line Units, and other stakeholders to resolve investigations
• Perform quality control, training, communications, guidance, monitoring scenario development and enhancement input and testing, or law enforcement liaison responsibilities
• Report to investigations teams responsible for coverage over Special Investigations, Global Markets, or Global Wealth and Investment Management

GFC Investigator – Brokerage, AML

DevOps Engineer

• Configure and maintain tools and services providing Continuous Integration and Continuous Delivery (CI/CD) services
• Validate access control mechanisms for the Software and Infrastructure Engineering team throughout the software development lifecycle
• Review application server configurations to confirm CI/CD platform onboarding prerequisites
• Monitor and respond to service alerts based on key performance indicators and escalated events
• Create issues and action-plan summaries for stakeholders
• Mentor DevOps Engineers and clarify issues and practices
• Collaborate with Infrastructure, Solutions Engineering, and Site Reliability Engineering teams on CI/CD platform changes and monitoring capabilities
• Respond to risk and audit issues involving access control, separation of duties, and software release management standards
• Execute CI/CD service onboarding and decommissioning change tickets using approved change management processes
• Provide problem determination and resolution
• Install and update newly developed software on assigned systems
• Identify alternatives for optimizing computer resources
• Investigate and analyze information and evaluate existing or proposed systems
• Collaborate with networking and other technical staff to ensure system connectivity and compatibility
• Write and maintain system documentation
• Support capacity planning, disaster recovery, and security
• Configure and support operating systems, network protocols, systems programming, hubs, switches, and routers

DevOps Engineer II

Sales

• Support the end-to-end treasury sales process for Treasury Sales Officers on the HTSR team
• Develop strategies to grow revenue domestically and internationally
• Coordinate industry, prospect, and client research for pre-call planning
• Maintain accurate sales data across deal pipeline, client plans, call reports, pricing, and rates
• Produce client and portfolio-level analysis, including profitability, revenue performance, product usage, balance trends, and variance analysis
• Coordinate with AML and onboarding teams to facilitate client readiness and KYC onboarding
• Assist with the Client Management Process, including client planning, calling efforts, team meeting preparation, delivery, follow-up, and revenue/pathway tracking
• Develop strategies and create proposals and pitchbooks for pre-call planning
• Complete price and cost-benefit analysis models and support non-standard pricing
• Partner with Product Specialists and support partners to grow revenue and deepen relationships
• Support clients through implementation, onboarding, and training
• Participate in in-person calling activities and direct sales opportunities
• Manage escalated service issues with appropriate resources
• Prepare analysis and presentation materials for client meetings
• Complete card agreements and gather documentation for implementation

Treasury Sales Associate I – Global Payment Solutions – General Industries – Healthcare, Technology, Sponsors, Restaurants

Financial Planning and Analysis

• Obtain Securities Industry licenses through dedicated classes and study time
• Learn foundational advisor skills, including acquiring, building, and managing client relationships
• Consider clients’ complex financial situations and guide them with advice and solutions
• Deliver Bank of America’s banking, investment solutions, and client-care approach
• Build business knowledge using a defined consultative approach to identify client needs and appropriate solutions
• Interact with banking customers, small business owners, and higher-net-worth clients
• Provide comprehensive end-to-end advice
• Deliver client reviews and presentations
• Recommend strategies to help clients achieve financial goals and life priorities
• Collaborate with core banking and investment partners
• Connect clients with Bank of America and Merrill solutions
• Progress toward Financial Solutions Advisor Stage II after demonstrating success as a licensed FSA I

Financial Solutions Advisor

• Lead assessment of the design and effectiveness of the risk and control environment for Consumer Governance and Enablement
• Perform monitoring and testing of controls, identifying issues and control improvements for remediation
• Lead implementation of optimized controls and enhanced Quality Assurance practices
• Provide oversight and guidance to team members conducting quality inspection reviews
• Ensure timely execution of QA activities, including control execution, case management, and results reporting
• Manage and review responses for regulatory exams, internal audits, monitoring, and inspection reviews
• Ensure data accuracy and capture relevant information for inspection metrics and dashboard reporting
• Lead responses to Audit and TRA requests and manage business-as-usual risk escalations through resolution
• Conduct risk assessments and identify control gaps and emerging risks
• Manage the end-to-end issue lifecycle, including identification, root-cause analysis, remediation, validation, and closure
• Evaluate and enhance control design and effectiveness; validate remediation actions
• Drive process simplification and control optimization
• Identify thematic control trends and recommend strategic, preventive solutions
• Provide risk reporting and escalate material risks and delays
• Influence stakeholders and provide credible challenges on risk and control decisions
• Partner with Legal, Risk, Compliance, and Audit to ensure alignment with frameworks and regulatory expectations
• Execute internal control discipline and operational excellence processes within a Line of Business or Enterprise Control Function
• Support quality assurance and quality control processes through ongoing monitoring, testing, issue identification, and action planning

Business Control Manager – Consumer Governance, Enablement

Banker

• Engage clients in the lobby to educate and assist with transactions through mobile banking, online banking, and ATM self-service resources
• Accurately and efficiently process cash transactions
• Conduct in-depth conversations to understand clients’ financial and life priorities
• Connect clients with solutions aligned to their financial goals
• Execute the bank’s risk culture and pursue operational excellence
• Build client relationships to meet financial needs
• Follow established processes and guidelines while complying with laws and regulations
• Partner with small business, lending, and investment experts to grow business knowledge and networks
• Manage financial center traffic, appointments, and outbound calls
• Drive the client experience
• Manage cash responsibilities

Relationship Banker

Administrative Assistant

• Support 6-8 Band 2 and 3 employees with minimal indirect support for their direct reports
• Communicate and interact with all levels of Bank of America, including senior executives and support partners
• Handle high-level client contact and sensitive information with tact, diplomacy, and judgment
• Manage multiple objectives, projects, and activities simultaneously
• Perform diverse, advanced, and confidential administrative support functions
• Compose, sign, and release routine but somewhat complex correspondence
• Proactively manage executive calendars, key deadlines, delivery commitments, and routines
• Coordinate executive schedules to maximize time and create efficiencies
• Anticipate and resolve scheduling issues and challenges
• Provide phone coverage
• Schedule domestic and international travel and process expenses and invoices
• Organize and execute All Hands and staff meetings
• Maintain email distribution groups and update orientation slides and organizational charts monthly
• Assist with onboarding employees and contractors and coordinate employee events
• Gather and convey relevant information with executives and line management
• Answer manager phone lines, document accurate messages, and handle calls appropriately
• Arrange travel, expense reports, meetings, and appointments
• Prepare meeting minutes and related documents
• Prepare correspondence, reports, and forms for leaders
• Research and resolve questions and problems with internal and external customers

Administrative Assistant III

Data Engineer

• Drive efforts to develop and deliver complex data solutions for technology and business goals
• Lead code design and delivery for data integration, cleaning, transformation, and control
• Liaise with vendors and collaborate with stakeholders, Product, and Software Engineering teams
• Analyze performance and research and troubleshoot system engineering issues
• Execute regulatory projects requiring data lineage and drive data platform migration initiatives
• Work on data migration, intensive testing, and security/compliance assurance projects
• Lead story refinement and delivery of requirements throughout the delivery lifecycle
• Code complex solutions and build data transformation processes, data structures, metadata, data quality controls, dependency, and workload management
• Assemble complex data sets and communicate deployment information
• Document system requirements and collaborate with development teams on data requirements and feasibility
• Lead testing teams; develop test plans; contribute to integration, regression, and performance test suites; analyze reports; and lead issue triage
• Close gaps in data management standards adherence with technology partners and stakeholders
• Lead complex IT projects, define and build data pipelines, and ensure on-time delivery and adherence to release and risk-management processes
• Mentor Data Engineers and monitor key performance indicators and internal controls
• Manage Authoritative Data Sourcing (ADS)
• Manage regulatory reporting data lineage
• Create automation and scripts for functionality, data migration, reconciliation, and integrity validation
• Work with database architects, database developers, application, and security teams to resolve issues
• Execute database migration projects
• Support cutover execution and post-migration stabilization

Data Engineer III

• Manage all aspects of Investment Management pricing for Private Bank BANA-M
• Serve as the primary subject matter expert for pricing strategy, governance, controls, policy, and field support
• Serve as primary contact for trust officers nationally on pricing and Financial Advisor compensation matters
• Manage fee concession approvals, fee reversals, fee increase tracking, write-offs, and pricing inquiries
• Resolve escalations from advisors, Market Leaders, Division Leaders, and key stakeholders
• Partner across Merrill and support organizations to resolve issues and identify recurring themes
• Deliver pricing education and training for new BANA-M Trust Officers
• Perform monthly quality assurance and quality control reviews for pricing-related activities
• Maintain pricing-related documentation, including PGA, Resource Central, and other reference materials
• Lead resolution of pricing-related SIAIs, audit findings, risk items, and control issues
• Review, enhance, and maintain pricing policies and procedures
• Prepare and deliver presentations to NFPC and PFC governance forums
• Serve as Pricing SME for strategic initiatives, system enhancements, regulatory changes, and business transformation projects
• Liaise with Merrill ISG on pricing-related fees, initiatives, operational processes, and IAP/ML One implementations
• Partner with Risk, Compliance, Legal, and Operations to support scalable and compliant growth

Investment Management Pricing Lead

• Support the end-to-end treasury sales process for Treasury Sales Officers on the HTSR team
• Develop strategies to grow revenue domestically and internationally
• Coordinate industry, prospect, and client research for pre-call planning
• Maintain accurate sales data across deal pipeline, client plans, call reports, pricing, and rates
• Produce client and portfolio-level analysis, including profitability, revenue performance, product usage, balance trends, and variance analysis
• Coordinate KYC onboarding for new legal entities with AML and onboarding teams
• Assist with Client Management Process activities, including client planning, calling efforts, team meetings, delivery, follow-up, revenue, and pathway tracking
• Develop strategies and create proposals and pitchbooks for pre-call planning
• Complete price and cost-benefit analysis models and support non-standard pricing
• Partner with Product Specialists to grow revenue and deepen relationships
• Support implementation, client onboarding, and training activities
• Participate in in-person calling activities and direct sales opportunities
• Manage escalated service issues with appropriate resources
• Prepare analysis and presentation materials for client meetings
• Complete card agreements and gather documentation for implementation

• Analyze business processes, data flows, and operational data to identify data integrity and quality concerns, trends, anomalies, risks, and improvement opportunities
• Partner with stakeholders across business, risk, finance, operations, technology, and audit functions
• Support process reviews, issue resolution, and continuous improvement initiatives
• Use analytical tools, reporting solutions, automation, AI-enabled capabilities, and emerging technologies to generate insights
• Support decision-making and communicate findings through reports, dashboards, and visualizations
• Support business process, governance, and operational improvement activities through research, documentation, and analysis

• Serve as the first point of contact for financial center clients
• Uncover personal banking needs of individual and small business clients
• Offer appropriate banking solutions and connect clients with specialists
• Deepen client relationships through platform services
• Support clients with self-service and transactional activities
• Provide exceptional client care
• Proactively connect with clients through outbound calls and consistent follow-up routines
• Partner with teams to provide consumer and small business solutions, services, and strategies
• Assist, educate, and train clients on simple transactions through self-service technologies
• Leverage resources, technologies, and processes to optimize client experience and operational accuracy
• Follow established processes, laws, and guidelines for account opening, account maintenance, and Digital Assisted Shopping
• Manage client interactions in accordance with bank and regulatory requirements

Risk Process Analyst

Senior Resolution Analyst – Cyber Security

Infrastructure Engineer

GFC Investigator – Brokerage, AML

DevOps Engineer II

Treasury Sales Associate I – Global Payment Solutions – General Industries – Healthcare, Technology, Sponsors, Restaurants

Financial Solutions Advisor

Business Control Manager – Consumer Governance, Enablement

Relationship Banker

Administrative Assistant III

Data Engineer III

Investment Management Pricing Lead

Treasury Sales Associate I – Global Payment Solutions – General Industries – Healthcare, Technology, Sponsors, Restaurants

Risk Process Analyst

Senior Banker