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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Sales Operations and Commercial Integration, with a strong focus on continuous improvement, project management, and stakeholder engagement. Proficient in managing vendor relationships and optimizing workflows to enhance operational efficiency.
Highest-signal resume keywords
Sales Operations ManagementContinuous Improvement InitiativesProject ManagementVendor CredentialingData Analysis
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Lead critical integration workstreams and commercial process excellence activities
- Manage vendor credentialing, onboarding and offboarding, training coordination, vendor management, and commercial integration
- Map, optimize, and manage Sales Onboarding, Contracting, and Order-to-Cash workflow friction points
- Develop and execute a continuous improvement roadmap from lead-to-invoice
- Lead enterprise-scale projects, defining scope, milestones, risks, stakeholder alignment, and outcomes
- Develop transition plans addressing operating model impacts, contracting harmonization, readiness, risk mitigation, and continuity
- Represent Sales Onboarding and Commercial Integration in requirements gathering, UAT, implementation, and stakeholder readiness
- Lead centralized onboarding, offboarding, internal transfer, and role-change processes
- Ensure Day 1 readiness, including system access, physical assets, compliance training, and administrative setup
- Coordinate training, compliance reporting, and learning records
- Administer field support databases, role changes, notifications, and operational records
- Manage applicable timekeeping or payroll-support administration, issue resolution, reporting, and controls
- Establish vendor credentialing relationships, associate profiles, and workflows for the February 2027 transition
- Lead credentialing strategy, governance, compliance, contract review, risk evaluation, and barrier resolution
- Develop sales onboarding and commercial operations strategies, initiatives, and roadmaps
- Lead change management, communications, and targeted training
- Own team goals, KPIs, service levels, and performance reporting while leading and developing a high-performing team
- Partner with Sales, Commercial Operations, Finance, Customer Service, Marketing, and IT
- Translate business requirements into scalable system, reporting, and process solutions
- Develop documentation, training resources, and process guides
- Train and support end users and liaise between business stakeholders and technical teams
- Support Waters Biosciences integration and commercial system and process upgrades
Requirements
What you’ll need- Bachelor's degree in Business, Analytics, Information Systems, Finance, Data Science, or related field
- 10+ years of experience in Sales Operations, Commercial Operations, Business Analytics, CRM Administration, or related functions
- Advanced experience leading continuous improvement, automation, and AI initiatives
- Demonstrated ability to analyze business data and provide actionable recommendations
- Experience presenting insights and business recommendations to leadership teams and stakeholders
- Strong analytical, problem-solving, project management, and communication skills
- Ability to manage multiple priorities and work effectively in a fast-paced environment
- Preferred: experience within life sciences, diagnostics, healthcare, biotechnology, or pharmaceutical industries
- Preferred: experience supporting ERP and CRM platforms such as SAP S/4HANA
- Preferred: experience with Celonis or other process orchestration tools
- Demonstrated experience leading teams, external vendors and highly cross-functional stakeholders in field-facing and customer-facing organizations in periods of change
Benefits
Comp & perks- Remote work arrangement as indicated in the job posting
- Flexible workplace arrangements for remote or field-based positions
- Opportunities to learn, grow and thrive
- Face-to-face collaboration supporting learning, progress, and success
- COVID-19 workplace accommodations considered pursuant to applicable law
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales OnboardingContractingOrder-to-Cash WorkflowBusiness AnalyticsCRM AdministrationProcess OptimizationChange ManagementCompliance TrainingPerformance ReportingRisk Mitigation
Soft Skills
Analytical SkillsProblem-SolvingCommunication SkillsTeam LeadershipStakeholder Engagement
Tools & Technologies
SAP S/4HANACelonisERP PlatformsCRM Platforms
Industry Keywords
Life SciencesDiagnosticsHealthcareBiotechnologyPharmaceutical