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Posted: 10/19/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in managing leave of absence services, overseeing operational processes, and leading teams to enhance employee experiences and service delivery. Proficient in stakeholder management, process improvement, and compliance with HR policies and regulations.
Highest-signal resume keywords
Leave Of Absence ManagementBenefits And Compensation ExperienceTimekeeping Operations LeadershipStakeholder ManagementVendor Governance
About the role
Key responsibilities & impact- Provide operational accountability for third-party-administered leave services, including service quality, timeliness, accuracy, employee experience, and issue resolution
- Lead vendor performance reviews, monitor service-level commitments, identify systemic problems, and drive corrective action plans
- Coordinate complex escalations and significant service failures with the third-party administrator and internal stakeholders
- Oversee leave data, file feeds, and integrations with HR, Payroll, Benefits, and Time and Attendance systems
- Partner with policy owners, Legal, Human Resources, and Benefits to ensure operational practices support leave requirements and company policies
- Drive improvements to employee communications, digital experiences, manager support, and self-service capabilities
- Oversee operational readiness, testing, implementation, and stabilization of vendor, process, and technology changes
- Maintain quality assurance, audit controls, risk monitoring, and issue-management processes
- Lead internal Time and Attendance operations, including service delivery, team priorities, operational controls, and escalations
- Oversee support for time entry, approvals, attendance and absence coding, corrections, and timekeeping issue resolution
- Partner with Payroll to support timely, accurate pay-related data and resolve timekeeping exceptions
- Coordinate with HR Technology, Labor Relations, and business operations on system issues, policies, collective bargaining requirements, and process changes
- Establish KPIs and quality controls for accuracy, transaction timeliness, backlog, and issue resolution
- Lead root-cause analysis and improvements that reduce manual work, rework, and avoidable employee and manager effort
- Support timekeeping system enhancements, testing, implementation, and post-launch stabilization
- Use service data, employee feedback, and issue trends to identify systemic problems and improve end-to-end experiences
- Improve process documentation, controls, cross-functional handoffs, and operational resilience
- Partner with technology teams on automation, AI-enabled support, and digital simplification opportunities
- Balance service delivery with resource capacity, risk reduction, and transformation initiatives
- Serve as primary operational leader for third-party LOA service performance and governance
- Build relationships with Payroll, Benefits, HR Technology, Legal, Labor Relations, Employee Relations, and business stakeholders
- Translate operational issues into recommendations, decisions, corrective actions, and executive updates
- Lead responses to significant service disruptions, integration failures, and employee-impacting issues
- Lead, coach, and develop operational teams and people leaders; set priorities, goals, and performance expectations
- Build accountability, service excellence, collaboration, and continuous improvement across teams
- Develop capabilities in vendor governance, analytics, issue management, process improvement, and digital delivery
- Guide teams through organizational and operational change while sustaining engagement and performance
Requirements
What you’ll need- 10+ years of experience managing leave of absence or absence management
- 5+ years of experience in benefits, compensation, and/or international HR operations
- 5+ years of experience managing or leading people or teams
- Experience addressing customer, internal, and employee escalations
- Experience leading process evaluation and improvements
- Experience in payroll and/or timekeeping
- Experience with stakeholder management and translating business needs into technical requirements and acceptance criteria
- Experience overseeing outsourced leave administration in a large enterprise; experience with Alight or comparable providers preferred
- Experience leading Time and Attendance operations for large or geographically dispersed workforces preferred
- Experience supporting union-represented populations and collectively bargained requirements preferred
- Experience with enterprise HRIS, timekeeping platforms, payroll interfaces, and data integrations preferred
- Experience with vendor transitions, system implementations, automation, and employee experience improvements preferred
- Must satisfy the Company's Conflict of Interest (COI) assessment process
- Must meet U.S. export control compliance requirements; a “U.S. Person” as defined by 22 C.F.R. §120.62 is required
- Employer will not sponsor applicants for employment visa status
Benefits
Comp & perks- Variable compensation opportunities
- Health insurance
- Flexible spending accounts
- Health savings accounts
- Retirement savings plans
- Life and disability insurance programs
- Paid and unpaid time away from work
- Relocation assistance is not a negotiable benefit for this position
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Operational AccountabilityProcess EvaluationData IntegrationQuality AssuranceIssue ResolutionAutomation ImplementationKPI EstablishmentRoot-Cause AnalysisEmployee Experience ImprovementTimekeeping System Support
Soft Skills
Team LeadershipCollaborationCommunicationCoachingProblem-Solving
Tools & Technologies
HRISTimekeeping PlatformsPayroll InterfacesDigital Delivery ToolsAutomation Technologies
Industry Keywords
Third-Party AdministrationCollective BargainingOperational ReadinessService-Level CommitmentsEmployee Relations