ServiceNow Product Operations Lead
Boeing
Posted: 10/21/2026ServiceNow
ServiceNow Product Operations Lead
Boeing
Posted: 10/21/2026ServiceNow
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Posted: 10/10/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in leading ServiceNow platform support and enhancements, with a strong focus on HR Service Delivery and workflow optimization. Proven ability to analyze performance data and collaborate with cross-functional teams to improve service delivery outcomes.
Highest-signal resume keywords
ServiceNow Platform SupportHR Service Delivery (HRSD)Analytical And Problem-Solving SkillsStakeholder ManagementWorkflow Optimization
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Lead functional operations of the ServiceNow platform, ensuring system reliability, governance compliance, and effective support standards
- Provide guidance, workflow prioritization, escalation support, and tactical direction to a Product Support Analyst
- Own delivery of ServiceNow enhancements, including requirements, solution evaluation, coordination with IT, testing, release readiness, and stakeholder communications
- Partner with HR Service Delivery Partners and capability owners to translate business needs into ServiceNow improvements
- Improve employee and HR service experiences through HR Portal (Worklife), case management, self-service capabilities, workflow automation, and system integrations
- Evaluate emerging ServiceNow functionality, including AI and automation capabilities
- Analyze recurring issues, platform trends, and performance data to drive continuous improvement and enhance service delivery outcomes
- Collaborate with cross-functional teams to prioritize enhancements, resolve complex issues, and maintain governance and operational alignment
Requirements
What you’ll need- 5+ years of experience leading ServiceNow platform support
- 5+ years of experience leading through influence and partnering with cross-functional teams on projects and initiatives
- 4+ years of experience working in a lead, focal or product owner role
- Strong analytical and problem-solving skills
- Experience managing ambiguity and changing priorities in a fast-paced collaborative environment in support of multiple organizations
- Strong planning, communication, leadership, and stakeholder management skills
- Experience with ServiceNow HR Service Delivery (HRSD), Employee Center, service catalog, and case management capabilities
- Experience supporting HR technology platforms, employee self-service solutions, and enterprise service delivery environments
- Knowledge of ServiceNow integrations, automation solutions, AI-enabled capabilities, and workflow optimization
- Must satisfy the Company's Conflict of Interest (COI) assessment process
- Must meet U.S. export control compliance requirements and qualify as a “U.S. Person” under 22 C.F.R. §120.62
- Employer will not sponsor applicants for employment visa status
Benefits
Comp & perks- Variable compensation opportunities
- Health insurance
- Flexible spending accounts
- Health savings accounts
- Retirement savings plans
- Life and disability insurance programs
- Paid and unpaid time away from work
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ServiceNow EnhancementsCase ManagementWorkflow AutomationAI-Enabled CapabilitiesService Catalog ManagementSystem IntegrationsPerformance Data AnalysisGovernance ComplianceTactical DirectionRequirements Gathering
Soft Skills
LeadershipCommunicationPlanningCollaborationProblem-Solving
Tools & Technologies
ServiceNowHR Portal (Worklife)Employee CenterAutomation Solutions
Industry Keywords
Conflict Of Interest (COI)U.S. Export Control ComplianceCross-Functional Team CollaborationEmployee Self-Service SolutionsEnterprise Service Delivery