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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in technical support and solutions engineering, with a strong focus on SQL, REST APIs, and building internal tools. Proven ability to enhance customer experiences through effective communication and collaboration across teams.
Highest-signal resume keywords
Technical Support ExperienceSQL ProficiencyREST API KnowledgePython ScriptingCross-Functional Collaboration
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Own complex technical problems and top-tier technical escalations through resolution
- Respond to developer support requests involving the API and developer environment
- Partner with Support, Success, Onboarding, and Engineering through Slack and weekly meetings
- Improve customer experiences and product quality
- Participate in the development cycle and flag supportability issues before features ship
- Become the go-to expert for specific platform domains
- Build tools, scripts, and automations to expand customer experience team capabilities
- Create internal tools that help Product Support scale without requiring engineering involvement for every issue
Requirements
What you’ll need- 4+ years in technical support, solutions engineering, or a customer-facing engineering role at a fast-paced SaaS company
- Deep working knowledge of SQL, REST APIs, cURL, Postman, logs, and debugging methods
- Comfort building and maintaining internal tools or scripts in Python, JavaScript, or similar
- Strong familiarity with POS systems, payments, or hardware-integrated platforms highly preferred
- Track record of owning a technical area or system end to end, including escalations, documentation, and cross-functional collaboration
- Comfort with sprint planning and engineering rituals
- Ability to turn supportability concerns into actionable input for engineers
- Ability to identify incident patterns, anticipate risk, and drive preventative improvements
- Sound judgment on high-impact decisions based on customer impact, risk, and business needs
- Clear, effective communication of complex technical concepts
- Trainer’s mindset to mentor and elevate others
- Growth mindset and passion for continuous improvement and scalable support systems
- Experience with Jira, Zendesk, Intercom, Retool, Zapier, n8n, CI/CD pipelines, agile scrum, git/GitHub, and SaaS architecture is a plus
- Bachelor’s degree in Computer Science, IT, or a related field preferred
- Equivalent professional experience will be considered
Benefits
Comp & perks- Competitive base pay and performance bonus eligibility
- Equity participation for all full-time employees
- Comprehensive medical coverage with up to 100% employee premium coverage and 75% dependent coverage
- Annual $1,200 HSA employer contribution for eligible plans
- 100% covered dental, vision, life, and disability insurance
- 12 weeks of fully paid U.S. parental leave
- Flexible paid time off
- 10 U.S. company holidays
- Fully remote work
- $200 home office setup allowance
- $50 monthly WFH reimbursement
- $200 quarterly Boulevard Bucks for well-being and industry connection
- One Medical membership
- Employee Assistant Program
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
SQLREST APIsCURLPostmanPythonJavaScriptDebugging MethodsTechnical Escalation ManagementIncident Pattern IdentificationDocumentation
Soft Skills
Effective CommunicationMentoringGrowth MindsetSound JudgmentCustomer Impact Awareness
Tools & Technologies
JiraZendeskIntercomRetoolZapierN8nCI/CD PipelinesAgile ScrumGitGitHub
Industry Keywords
SaaSPOS SystemsPaymentsHardware-Integrated PlatformsTechnical Area Ownership