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Customer Support Engineer – On-Site
Azenta Life SciencesPosted 10/19/2026full-timeWest Point • Pennsylvania • United StatesMid-LevelSenior💰 $40 - $50 per hourWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong electrical and mechanical expertise, systematic troubleshooting abilities, and effective communication skills. Capable of maintaining equipment, generating reports, and ensuring customer satisfaction while adhering to safety protocols.
Highest-signal resume keywords
Electrical BackgroundMechanical BackgroundSystematic TroubleshootingCustomer CommunicationEquipment Service Certification
About the role
Key responsibilities & impact- Install, modify, repair, diagnose, and perform preventive maintenance on equipment and systems software and hardware
- Interface with customers to maintain service-level agreement and customer satisfaction standards
- Maintain safe and clean working environments according to Azenta and customer protocols
- Attain equipment service and operation certification
- Submit service and status reports on support activities
- Respond to changing priorities, tool or line-down situations, and escalations
- Support organizational and administrative duties
- Act as point of contact for customers and internal Azenta management
- Provide weekly system performance summaries, event metrics, issue Pareto analysis, and root-cause/corrective-action reporting
- Support additional KPI measurement requests during the contract period
- Assist with sample migration from old format to new format and loading into the customer Store
- Work at a customer site in West Point, Pennsylvania
- Support an assigned customer site, region, or product based on business needs
Requirements
What you’ll need- Associate of Science (AS) degree, technical certificate or equivalent experience required
- Minimum of 5 years related work experience or military technical training required
- Strong electrical and mechanical background
- Excellent communication skills and ability to read, write, and speak clearly in English
- Excellent systematic troubleshooting skills and ability to determine root cause and implement corrective action independently
- Ability to make independent decisions based on problem priority and business needs
- Valid driver’s license, good driving record, and reliable transportation
- Ability to obtain a valid passport for the term of employment
- Qualified to meet third-party background screening requirements
- Proficient with PC, Windows, and DOS-based operating systems
- Ability to use company standard software to generate reports, presentations, and daily activity documentation
- Must be able to lift up to 50 pounds, climb ladders and scaffoldings, and use personal protective equipment
- Ability to work in cold environments
- Willingness to work at times on-call, holidays, or weekends
- International travel is required at times
Benefits
Comp & perks- International travel opportunities
- Equal opportunity employment
- Employer assistance for applicants with disabilities
- Potential on-call, holiday, or weekend work opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Preventive MaintenanceRoot Cause AnalysisReport GenerationTechnical DocumentationSample Migration
Soft Skills
Excellent CommunicationIndependent Decision-MakingAdaptability to Changing Priorities
Tools & Technologies
PCWindows Operating SystemDOS-Based Operating System
Certifications & Qualifications
Associate of Science DegreeTechnical CertificateEquipment Service Certification
Industry Keywords
Service-Level AgreementCustomer SatisfactionKPI MeasurementBackground Screening RequirementsPersonal Protective Equipment