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Customer Support Engineer
Azenta Life SciencesPosted 10/19/2026full-timeFrederick • Maryland • United StatesMid-LevelSenior💰 $40 - $50 per hourWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong electrical and mechanical expertise, systematic troubleshooting skills, and the ability to maintain customer satisfaction through effective communication and problem resolution. Proficient in generating reports and managing service-level agreements while adhering to safety protocols.
Highest-signal resume keywords
Electrical And Mechanical BackgroundSystematic Troubleshooting SkillsService And Operation CertificationOracle ExperienceExcellent Communication Skills
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Install, modify, repair, diagnose, and perform preventive maintenance on equipment and systems software and hardware
- Interface with customers to maintain service-level agreement and customer satisfaction requirements
- Maintain a safe and clean work environment according to Azenta and customer protocols
- Attain equipment service and operation certification
- Submit service and status reports on support activities
- Respond to changing priorities, tool or line-down situations, and escalations
- Support organizational and administrative duties
- Act as point of contact for customers and internal Azenta management
- Provide weekly system performance summaries, event counts, issue Pareto analysis, and root-cause/corrective-action reporting
- Assist with sample migration from old formats to new formats and loading into the customer store
- Work primarily at the assigned customer site in Frederick, Maryland
Requirements
What you’ll need- Associate of Science (AS) degree, technical certificate or equivalent experience is required
- A minimum of 5 years related work experience or military technical training is required
- Strong electrical and mechanical background
- Excellent communication skills; ability to read, write and speak clearly in English
- Excellent systematic troubleshooting skills using a structured process to determine root cause and implement corrective action
- Ability to resolve problems and make independent decisions based on business priorities
- Valid driver’s license, good driving record, reliable transportation, and ability to obtain a valid passport for the term of employment
- Must meet third-party background screening requirements
- Proficiency with PC, Windows, and DOS-based operating systems
- Oracle experience highly beneficial
- Ability to use standard company software to generate reports, presentations, and daily activity documentation
- Preferably live in the Frederick, Maryland area
- Ability to work in cold environments
- Ability to lift up to 50 pounds, climb ladders and scaffolding, and use personal protective equipment
Benefits
Comp & perks- International travel opportunities
- Equal opportunity employer
- Disability application assistance
- Potential on-call, holiday, and weekend work opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Preventive MaintenanceRoot Cause AnalysisCorrective Action ImplementationSample MigrationReport Generation
Soft Skills
Problem ResolutionIndependent Decision MakingCustomer Interaction
Tools & Technologies
PCWindows Operating SystemDOS-Based Operating SystemStandard Company Software
Certifications & Qualifications
Associate Of Science (AS) DegreeTechnical Certificate
Industry Keywords
Service-Level AgreementCustomer SatisfactionBackground ScreeningSafety ProtocolsCold Environments