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Canopius GroupCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in FCA Conduct Rules and Consumer Duty, with a strong focus on customer outcomes and risk management in delegated arrangements. Proficient in stakeholder engagement, report writing, and analyzing management information to enhance product governance and customer experience.
Highest-signal resume keywords
FCA Conduct RulesConsumer DutyStakeholder EngagementManagement Information AnalysisReport Writing
About the role
Key responsibilities & impact- Partner with Underwriters, Delegated Underwriting Management, Claims, and Complaints teams to ensure products deliver fair value and positive customer outcomes
- Review and enhance customer-facing materials, including IPIDs, policy wordings, and online content
- Conduct customer journey mapping and analysis to identify friction points and improvement opportunities
- Support and challenge product governance reviews, including target markets, value assessments, and outcome testing
- Assess Coverholder and Delegated Claims Administrator onboarding and renewal submissions from a customer outcomes perspective
- Identify, mitigate, and monitor risks in delegated arrangements
- Provide guidance on outcome-focused oversight processes
- Attend meetings with Coverholders and Delegated Claims Administrators when required
- Lead the development, collation, and interpretation of MI for the Conduct Oversight Forum and other committees
- Undertake Quality Assurance reviews to confirm processes are followed and customers receive good outcomes
- Act as a trusted referral point for ad-hoc business queries
- Support the design and delivery of training for internal teams and external partners
Requirements
What you’ll need- Strong understanding of FCA Conduct rules, Consumer Duty, and global equivalents
- Knowledge of the Lloyd’s market and delegated authority business models
- Experience in analysing MI and linking it to customer outcomes
- Skilled in stakeholder engagement and confident communicating at all levels
- Strong report-writing skills with the ability to interpret and present complex information clearly
- Proficient in Microsoft Office applications
Benefits
Comp & perks- Hybrid working
- Competitive base salary
- Non-contributory pension
- Discretionary bonus
- Health insurance (family)
- Dental cover
- Other benefits supporting financial, physical, social and psychological health
- Flexible, hybrid working model
- Equal employment opportunities
- Reasonable adjustments throughout the recruitment process and during employment
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
CommunicationAnalytical Thinking
Tools & Technologies
Microsoft Office
Industry Keywords
Lloyd's MarketDelegated Authority Business ModelsCustomer Journey MappingQuality AssuranceOutcome Testing