Capital One

Strategy

• Shape business strategies delivering sustainable growth, profitability, and customer value
• Maintain end-to-end management for key business segments with direct P&L impact
• Lead, coach, and support diverse teams while mentoring talent across the organisation
• Guide product-level modelling and analytics
• Design customer-centric lending products and implement pricing strategies
• Inform direct-to-consumer marketing strategies and launch go-to-market plans and technology concepts
• Enhance credit performance by connecting future credit trends to historical data, refining risk models, and validating hypotheses
• Oversee concurrent projects, define requirements, and sequence delivery against product strategy
• Partner with Product, Tech, Operations, Finance, and Sales to improve quality, service, and commercial outcomes
• Travel approximately twice monthly across London and Nottingham offices

Senior Manager, Strategy and Analytics

Legal Assistant

• Support multiple executives ranging from Director to Managing Vice President level
• Perform administrative functions that enable leaders to focus on department and company goals
• Act as the gatekeeper and extension of executives
• Disseminate information for leaders and support relationship building within the team
• Prioritize complex scheduling requests and adjust to frequent last-minute changes
• Handle travel arrangements and create timely expense reports
• Drive team activities and events, including all-hands meetings and social events
• Circulate information, answer questions, and act as a team ambassador
• Foster strong relationships with other Administrative Assistants and teams
• Proactively solve complex problems using judgment and influencing skills
• Partner with Administrative Assistants and colleagues to foster collaboration

Senior Administrative Assistant – Legal, Litigation

• Shape business strategies delivering sustainable growth, customer value and commercial success
• Deliver product-level modelling and analytics to enhance credit performance
• Connect future credit trends to historical data
• Refine risk models and validate hypotheses
• Design customer-centric lending products
• Implement effective pricing strategies
• Translate strategy into actionable technical and business requirements
• Drive concurrent projects from concept to market delivery
• Partner with Product, Tech, Operations, Finance and Risk teams
• Translate customer insights into go-to-market strategies and customer experience concepts
• Develop direct-to-consumer marketing approaches
• Deliver immediate impact as a senior individual contributor
• Mentor peers and potentially progress into direct people leadership

Manager, Strategy and Analytics

Product Manager

• Own the end-to-end strategy, roadmap, and success of foundational capabilities powering the enterprise IVR platform
• Shape how AI capabilities are tested and enabled for lines of business IVR teams
• Partner closely with engineering and product teams
• Translate cross-line-of-business priorities into a strategic roadmap
• Improve platform availability and usability
• Build common capabilities enabling customer experiences across Card, Bank, and Auto IVR teams
• Demonstrate proficiency in human-centered, business-focused, technology-driven, integrated problem-solving, and transformational leadership product practices

Manager, Product Management – IVR Platform

Program Manager

• Lead complex, multi-year integration initiatives
• Define large-scale integration strategies
• Drive application convergence and data migration efforts aligned with Capital One's long-term technology vision
• Lead programs delivering critical business goals and large-scale products and platforms
• Contribute to TPM and delivery strategy by establishing operating mechanisms, maturity models, and scalable tooling
• Drive development and alignment of program roadmaps anchored in business objectives, definition of done, technical solutions, and dependency sequencing
• Lead cross-platform technical investment planning and ensure architectural alignment toward long-term platform convergence and reuse
• Serve as an executive-level escalation point for program risks
• Influence technology leaders to make data-driven tradeoffs between speed, cost, and resiliency
• Define measurable platform-success outcomes, including availability, scalability, cost efficiency, and developer velocity
• Ensure delivery accountability across multiple engineering teams
• Help expand the TPM discipline by teaching the organization what effective technical program management can achieve

Director, Technical Program Management

• Lead complex, multi-year integration initiatives
• Define large-scale integration strategies
• Drive application convergence and data migration efforts aligned with Capital One's long-term technology vision
• Lead programs delivering critical business goals and large-scale products and platforms
• Develop the TPM discipline by teaching the organization what an effective TPM can achieve
• Establish operating mechanisms, maturity models, and tooling across portfolios
• Drive program roadmaps anchored in business objectives, definitions of done, technical solutions, and dependency sequencing
• Lead cross-platform technical investment planning and architectural alignment for platform convergence and reuse
• Serve as an executive-level escalation point for program risks
• Influence technology leaders on data-driven tradeoffs among speed, cost, and resiliency
• Define measurable platform success outcomes, including availability, scalability, cost efficiency, and developer velocity
• Ensure delivery accountability across multiple engineering teams

• Own key capabilities of the end-to-end credit lifecycle for Capital One Trade Credit
• Partner cross-functionally with technology, operations, client strategy, credit, marketing, and business development
• Lead strategy definition and execution of the Core Processing product
• Add new capabilities and ensure scalability, resiliency, and security of portfolios
• Manage architecture modernization efforts and convergence to enterprise platforms
• Work across multiple teams inside and outside Capital One Trade Credit
• Continue building the product culture within Capital One Trade Credit
• Demonstrate proficiency in human-centered, business-focused, technology-driven, integrated problem-solving, and transformational leadership product practices

Senior Product Manager – Core Processing

• Lead technical programs delivering critical business goals and large-scale products and platforms
• Establish TPM operating mechanisms, maturity models, and tooling across portfolios
• Drive program roadmaps aligned with business objectives, definitions of done, technical solutions, and dependency sequencing
• Lead cross-platform technical investment planning and architectural alignment for platform convergence and reuse
• Serve as an executive-level escalation point for program risks
• Influence technology leaders to make data-driven tradeoffs among speed, cost, and resiliency
• Define measurable platform success outcomes, including availability, scalability, cost efficiency, and developer velocity
• Ensure delivery accountability across multiple engineering teams
• Develop and advance the TPM/Delivery discipline within the organization
• Collaborate with researchers, engineers, and cross-functional stakeholders to move Generative AI models from concept to production
• Drive programs involving multi-agent conversational systems, agentic AI architectures, inference optimization, and model pretraining/finetuning workflows
• Ensure alignment with risk, compliance, and business objectives

Full-stack Engineer

• Lead a portfolio of diverse technology projects and a team of developers with experience in distributed microservices and full-stack systems
• Create solutions that meet regulatory needs for the company
• Stay current with technology trends, experiment with and learn new technologies, and participate in internal and external technology communities
• Mentor members of the engineering community
• Collaborate with digital product managers to deliver robust cloud-based solutions
• Use Python, JavaScript, TypeScript, open-source relational and NoSQL databases, Docker, Kubernetes, and AWS tools and services
• Provide technical leadership and direction across Agile teams
• Set standards for design, development, and operational excellence
• Partner with architects to define service boundaries, integration patterns, and reusable frameworks
• Identify areas for improvement through targeted refactoring
• Reduce technical debt and enhance system performance
• Influence long-term technology strategy through evaluation of emerging tools and practices in a 'you build it, you own it' environment

Administrative Assistant

• Manage daily calendars for multiple executives, adjusting and prioritizing schedules based on last-minute changes
• Arrange and reserve conference rooms, catering, audio/video, and other meeting and conference services
• Coordinate travel arrangements and create expense reports using Capital One systems
• Drive team activities and events, including all-hands meetings, team meetings, conferences, supply ordering, and social events
• Prepare professional business communications, including memos, letters, and emails
• Build and maintain business relationships with executives and administrative staff across the organization
• Perform general administrative duties, including copying, mail distribution, ad-hoc projects, committees, and group events
• Promote a fun and team-oriented work environment
• Partner with multiple executives to handle administrative tasks and support department and company goals
• Manage complex executive schedules, disseminate information, and serve as a team ambassador and executive gatekeeper

Senior Administrative Assistant

• Articulate and evangelize a bold technical vision for the domain
• Decompose complex problems into practical and operational solutions
• Ensure the quality of technical design and implementation
• Serve as an authoritative expert on performance, scalability, and operability
• Continue learning and inject advanced technical knowledge into the engineering community
• Handle several projects simultaneously and balance time to maximize impact
• Mentor engineers and strengthen technical expertise across engineering and product communities
• Drive modernization of monolithic systems into microservice architectures and event-driven platforms
• Collaborate with senior engineering and architecture leaders on long-term platform strategy and API standards
• Lead strategy, roadmap, and execution for CI/CD pipelines, microservices architectures, and AI-augmented developer tooling
• Champion Intent-Driven Infrastructure using AI and automation
• Partner with engineering communities, Cyber, Risk, and Executive Leadership to build a secure, developer-centric ecosystem
• Lead cross-divisional projects promoting technological best practices and enhancements
• Act as a trusted advisor for key technologies, platforms, and capability domains through technical contributions, communications, code samples, and knowledge-sharing materials
• Recruit and develop next-generation technical talent

Staff Engineer

Data Engineer

• Define the future of data platforms and banking in the cloud
• Drive innovation and deliver scalable, reusable data solutions to complex problems
• Lead technical strategy for data pipelines and data-sharing capabilities across lines of business
• Drive best practices, engineering and delivery acceleration, platform scalability, operational excellence, performance, and resiliency
• Build awareness and adoption of modern technologies
• Promote engineering excellence and reuse or innersource solutions
• Communicate with and influence stakeholders across the enterprise
• Advise on technology, platform, and capability domains
• Mentor internal talent and recruit external talent
• Research emerging trends in data, AI, and engineering and develop an integration roadmap
• Lead strategic alignment and integration decisions across data systems and business units
• Own data strategy artifacts, governance policies, architecture blueprints, and data product roadmaps
• Design and code critical data projects while influencing architectural standards
• Work hands-on with AWS, Lakehouse architecture, Kafka, Flink, Spark, Snowflake, Databricks, Python, SQL, Java, and/or Scala

Senior Data Engineer

• Support multiple executives with administrative tasks in a fast-paced, tech-savvy environment
• Manage executives’ complex schedules through prioritization and organization
• Manage daily calendars for multiple executives and adjust or prioritize schedules based on last-minute changes
• Arrange and reserve conference rooms, catering, audio/video, and other meeting services
• Coordinate travel arrangements and create expense reports using Capital One systems
• Drive team activities and events, including all-hands meetings, team meetings, conferences, supply ordering, and social events
• Prepare professional business communication documents, including memos, letters, and emails
• Build and maintain business relationships with executives and administrative staff
• Perform general administrative duties, including copying, mail distribution, ad-hoc projects, committees, and group events
• Promote a fun and team-oriented work environment

Senior Administrative Assistant – Financial Services

Manager

• Plan, perform, and lead large, complex audits across Consumer Lending, specifically Credit Card and Personal Loans business units
• Manage timely, high-quality delivery of concurrent audits, special assignments, and administrative duties
• Supervise and coordinate audit team assignments, providing feedback, training, and coaching
• Execute audit procedures, identify and define issues, validate sustainable remediation, and document processes
• Assess audit findings, potential exposures, materiality, and emerging trends
• Use data, analytical tools, and emerging AI technologies during audit planning, fieldwork, and reporting
• Communicate audit scope, protocols, risks, and recommendations in kick-offs, status updates, and exit meetings
• Build and maintain relationships with business and audit partners
• Contribute to the annual audit plan through continuous monitoring and risk assessments
• Collaborate with analytics, compliance, model, data, credit, and technology audit teams

Audit Manager, Consumer Lending – Credit Card & Personal Loans

• Stand up 0-1 capabilities and rapidly scale platform capabilities for business use
• Drive value through infrastructure by delivering real-world use cases to market on new rails
• Craft jobs to be done for the platform and serve as the voice of the customer
• Build operational data quality tools spanning the full data lifecycle
• Build and scale novel entity resolution capabilities solving real-world business problems
• Create self-service and contribution capabilities scaling the customer data and permission ecosystem
• Create a modern graph platform centered on critical datasets
• Lead cross-functional teams through technical problem solving and organizational alignment
• Hire and coach Product Managers

Senior Manager, Strategy and Analytics

Senior Administrative Assistant – Legal, Litigation

Manager, Strategy and Analytics

Manager, Product Management – IVR Platform

Director, Technical Program Management

Director, Technical Program Management

Senior Product Manager – Core Processing

Director, Technical Program Management

Full-stack Engineer

Senior Administrative Assistant

Staff Engineer

Senior Data Engineer

Senior Administrative Assistant – Financial Services

Audit Manager, Consumer Lending – Credit Card & Personal Loans

Senior Director, Product Management – Platform Services, Unified Customer Graph Platform