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Posted: 9/18/2026Intake Coordinator – Resolutions EAP
Carle HealthPosted 10/21/2026full-timeChampaign • Illinois • United StatesMid-LevelSenior💰 $19 - $30 per hourWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in crisis triage, client registration, and effective communication within EAP services. Proficient in managing administrative tasks and collaborating with various stakeholders to ensure client access and safety.
Highest-signal resume keywords
Crisis TriageClient RegistrationDocuSign ProficiencyCustomer Service ExperienceMaster's Degree in Counseling
About the role
Key responsibilities & impact- Conduct thorough intake processes, including crisis triage, for registration and assignment of EAP clients
- Serve as the first point of contact for people seeking EAP services
- Learn and apply the EAP philosophy and functions
- Collect demographic and clinical data to register and assign clients to appropriate services or clinicians
- Complete authorization-to-release-information and minor consent-to-treat forms through DocuSign
- Oversee triage of emergent crises and consult supervisors, case managers, or counselors to ensure safety
- Identify barriers to EAP access and refer clients to appropriate outside resources
- Manage day-to-day schedules for all staff
- Complete affiliate referrals, billing, and documentation
- Perform general office administration, including filing, supply ordering, inventory, and mail distribution
- Maintain positive communication and working relationships with clients, affiliates, staff, and visitors
- Collaborate with team members to resolve scheduling and emergent situations
Requirements
What you’ll need- Customer service work experience
- Master's Degree in Counseling, Psychology, or Social Work listed in the qualifications
- Ability to perform crisis triage and handle emergent situations
- Ability to collect accurate demographic and clinical data in a computer system
- Ability to use DocuSign for authorizations and consent forms
- Ability to perform scheduling, referrals, billing, documentation, filing, supply ordering, inventory, and mail distribution
- Ability to work collaboratively with clients, affiliates, staff, visitors, supervisors, case managers, and counselors
Benefits
Comp & perks- Comprehensive benefits package
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Crisis TriageDemographic Data CollectionClinical Data CollectionSchedulingBillingDocumentationFilingSupply OrderingInventory ManagementMail Distribution
Soft Skills
Positive CommunicationCollaborationRelationship Management
Tools & Technologies
DocuSign
Certifications & Qualifications
Master's Degree in CounselingMaster's Degree in PsychologyMaster's Degree in Social Work
Industry Keywords
EAP ServicesCrisis ManagementClient Referrals