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Vynca
Posted: 9/18/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing high-volume outreach activities while maintaining member relationships and ensuring compliance with HIPAA standards. Proficient in using CRM and EHR systems to track documentation and improve workflows in a healthcare setting.
Highest-signal resume keywords
High-Volume Outreach ManagementPersuasive CommunicationCRM ProficiencyHealthcare ExperienceAttention to Detail
About the role
Key responsibilities & impact- Execute 80–100+ daily outreach touchpoints via phone, SMS, and email
- Vary outreach timing, channel, and messaging to maximize contact rates
- Build rapport, communicate Leap’s value, and guide undecided members toward care
- Own the member relationship from first outreach through handoff to the Care team
- Manage a high volume of simultaneously open cases
- Gather and validate demographic, clinical, and treatment information
- Follow up on outstanding documentation until cases are complete
- Schedule and confirm treatment appointments with nursing agencies and infusion providers
- Verify medication receipt and treatment preparation requirements
- Prepare comprehensive handoffs to Care Coordinators
- Use CRM, EHR, and outreach tools; maintain accurate documentation
- Track follow-ups and escalate urgent member concerns according to protocol
- Uphold HIPAA compliance and member privacy standards
- Identify workflow friction and propose process improvements
- Adapt to evolving systems, tools, and processes
- Participate in team meetings and collaborate with Care Operations and clinical staff
- Report to the Head of Member Operations and Strategy
Requirements
What you’ll need- 2+ years of experience in a high-volume outbound or client-facing role
- Ability to sustain 80–100+ daily outreach activities while managing multiple open cases
- Persuasive, empathetic communication and ability to handle objections
- Strategic approach to outreach across timing, channels, and messaging
- Comfortable using CRM, dialers, outreach platforms, and learning new systems
- Strong written communication across SMS and email
- Adaptability in a fast-moving startup environment
- Exceptional attention to detail and organization
- Availability to work 10am–6pm Pacific Time
- 1+ year of healthcare or medical experience preferred
- Specialty pharmacy, infusion services, or high-acuity care experience preferred
- Familiarity with insurance benefits verification or specialty medication workflows preferred
- Spanish fluency preferred
- Healthcare startup or virtual care experience preferred
- Familiarity with Salesforce, HubSpot, or similar CRM and dialer systems preferred
- Must be legally authorized to work in the United States; visa sponsorship information requested in the application
Benefits
Comp & perks- Stock options/equity
- Competitive total rewards package
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Outreach ActivitiesDemographic Information GatheringClinical Information ValidationAppointment SchedulingMedication VerificationProcess ImprovementInsurance Benefits VerificationSpecialty Medication Workflows
Soft Skills
EmpathyAdaptabilityOrganizationStrategic Thinking
Tools & Technologies
CRM SystemsEHR SystemsDialersOutreach PlatformsSalesforceHubSpot
Industry Keywords
HealthcareSpecialty PharmacyInfusion ServicesHigh-Acuity CareVirtual Care