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Franchise Operations Coach
College H.U.N.K.S. Hauling Junk and MovingCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in franchise operations and training, with a focus on improving operational performance and facilitating effective onboarding processes. Proficient in analyzing KPIs and developing actionable plans to enhance franchise partner success.
Highest-signal resume keywords
Franchise Operations ExperienceKPI AnalysisTraining FacilitationProject ManagementCRM Recordkeeping
About the role
Key responsibilities & impact- Own and continually improve the pre-opening journey, resources, checklists, and milestones from franchise signing through launch
- Coordinate opening readiness with franchise partners and Brand Central teams, including supplies, systems setup, schedules, and cross-functional support needs
- Coach new franchise partners on operational execution, performance milestones, and corrective actions throughout the first 60–90 days after opening
- Develop and facilitate virtual and in-person onboarding and ongoing systemwide training, with measurable learning and business outcomes
- Monitor key performance indicators and ramp-up progress; identify gaps early and implement clear, prioritized action plans
- Maintain accurate CRM records, partner communications, opening milestones, and complete, on-time pipeline and performance reporting
- Prepare and deliver documented handoffs to assigned Franchise Business Coaches, including opening history, ramp results, outstanding issues, and next steps
- Provide extended, intensive task-force coaching, site visits, and operational audits for established locations requiring support beyond the standard cadence
- Partner with the assigned Franchise Business Coach to stabilize operationally deficient locations, restore operational disciplines, and transition coaching back to the coach
Requirements
What you’ll need- 3–5 years of experience in franchise operations, field operations, multi-unit support, business coaching, training, or a comparable role
- Experience analyzing KPIs, diagnosing operational performance gaps, and developing actionable improvement plans
- Experience designing and facilitating engaging virtual and in-person training for adult learners
- Strong written communication, documentation, CRM recordkeeping, reporting, and operational handoff skills
- Ability and willingness to travel regularly for openings, site visits, training events, and operational audits
- Ability to collaborate across teams, influence franchise partners, and manage multiple priorities without direct people-management authority
- Strong project-management skills across multiple partners, opening timelines, stakeholders, and deadlines
- Experience within a franchise system or related service operations environment
Benefits
Comp & perks- Health insurance
- Opportunity for advancement
- Paid time off
- Parental leave
- Training & development
- Vision insurance
- Wellness resources
- 401(k)
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
- Flexible work from home options available
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Operational Performance AnalysisActionable Improvement PlansVirtual Training DesignIn-Person Training FacilitationPerformance ReportingOperational AuditsTask-Force CoachingDocumentation SkillsOpening Milestone ManagementMulti-Unit Support
Soft Skills
Strong Written CommunicationCollaboration Across TeamsInfluencing SkillsManaging Multiple PrioritiesCoaching Skills
Industry Keywords
Franchise SystemService OperationsBusiness CoachingField OperationsOperational Disciplines