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Director of Operations
Blueberry MedicalCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in healthcare operations with a focus on automation, AI integration, and process improvement. Proven ability to manage P&L, develop efficient workflows, and enhance clinician staffing processes while fostering collaboration across teams.
Highest-signal resume keywords
Healthcare Operations ExperienceP&L OwnershipAutomation and Tooling ExpertiseData Analysis and ForecastingPeople Management
About the role
Key responsibilities & impact- Lead critical functions and teams within Operations across the urgent care business and expansion business lines
- Own significant components of the P&L while ensuring an unparalleled care experience for members
- Champion responsible AI usage, automation opportunities, and process improvements across workflows
- Build, test, launch, and continuously improve AI-powered workflows
- Scope and prioritize improvement initiatives for maximum ROI
- Develop and recommend tooling to increase team efficiency
- Own supply and demand models for all business lines
- Partner with data science to refine forecasting algorithms
- Develop and manage long-term capacity planning strategy and models
- Continuously improve clinician staffing processes and identify automation opportunities
- Develop automated reporting and oversight for clinician licenses and credentials
- Support management of third-party licensing and credentialing vendors
- Forecast licensing and credentialing needs and address payer credentialing bottlenecks
- Improve medical kit delivery times, inventory management, supply and demand forecasting, and cost savings while maintaining device quality
- Implement customer support automation while preserving personalized service
- Collaborate with product and engineering on roadmap initiatives
- Build relationships across clinical, growth, product, and leadership
- Lead cross-functional special initiatives and contribute to strategic planning
- Turn data and project updates into actionable insights and recommendations for leadership
- Coach and manage functional owners, including managers and independent contributors
- Report to the Vice President of Operations
Requirements
What you’ll need- 5 to 7 years of healthcare operations experience
- Process-obsessed and detail-oriented
- Demonstrated excellence at solving complex operational problems
- Genuine interest in automation, tooling, and AI
- Track record of exceeding financial and operational goals
- Strong quantitative instincts and ability to analyze data alongside qualitative insights
- Ability to operate with ambiguity, be decisive, and thrive in a high-growth environment
- Clear written and verbal communication; ability to build trust and consensus across clinical, growth, product, and leadership
- Margin, cost, or P&L ownership experience preferred
- Familiarity with telehealth staffing processes, software, and reporting tools preferred
- Understanding of clinician licensing, Medicaid enrollment, and payer credentialing processes preferred
- Experience managing an international supply chain from sourcing and packaging to 3PL fulfillment and last-mile deliveries preferred
- People management experience and ability to coach and develop direct reports preferred
- Currently authorized to work in the United States
Benefits
Comp & perks- Bonus target in 2027
- Equity
- Equal opportunity employer valuing diversity
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Process ImprovementAI-Powered Workflow DevelopmentCapacity PlanningSupply Chain ManagementQuantitative AnalysisLicensing and CredentialingTelehealth Staffing ProcessesFinancial Goal AchievementOperational Problem SolvingCustomer Support Automation
Soft Skills
Detail-OrientedClear CommunicationTrust BuildingDecisivenessCoaching and Development
Industry Keywords
HealthcarePayer CredentialingMedicaid EnrollmentThird-Party LicensingInventory Management3PL FulfillmentHigh-Growth EnvironmentCross-Functional CollaborationOperational ExcellenceAutomation Opportunities