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Clinic Operations Supervisor
Dane StreetCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing clinic operations, including supervising administrative staff, overseeing scheduling, and ensuring compliance with Washington workers’ compensation IME regulations. Proven ability to enhance team performance through leadership, training, and monitoring of key performance indicators.
Highest-signal resume keywords
Washington L&I Claims ProcessClinic Administration ExperienceLeadership ExperienceTeam Performance ManagementWorkers’ Compensation IME Regulations
About the role
Key responsibilities & impact- Maintain local Washington clinics
- Supervise clinic administrative staff and oversee team performance
- Maintain clinic calendars and administrator schedules
- Ensure appropriate on-site coverage
- Supervise general administrative duties supporting management, IME physicians, and claimants
- Hire, train, and manage the performance of clinic administrative staff
- Manage incoming call queues and administrator availability
- Manage intake of new cases and review and verify information and requests
- Coordinate with clients to obtain missing claim-processing information
- Organize documentation preparation and special handling
- Manage reschedule requests and additional testing as needed
- Assign and schedule cases to appropriate physicians based on location, availability, guidelines, jurisdictional requirements, and client requirements
- Ensure physicians have no conflicts of interest with assigned cases
- Execute Washington workers’ compensation IME rules and regulations
- Maintain service and quality standards
- Develop and coach clinic administration and scheduling staff
- Monitor team KPIs and improve turnaround time, accuracy, and conflict-of-interest checks
Requirements
What you’ll need- Associate's degree in Healthcare Administration or Business Management is preferred
- Experience and thorough understanding of the Washington L&I claims process
- Experience in in-clinic administration roles
- Leadership experience is preferred
- Ability to attend in-person clinics regularly and as-needed
- Ability to supply and support own internet services
- Uninterrupted internet connection for work-from-home responsibilities
- Prolonged periods sitting or remaining stationary at a desk and working on a computer
- Constant operation of a computer, keyboard, mouse, and other digital productivity tools
- Close visual acuity to view computer screens, analyze data, and read extensive digital documentation
- Frequent communication via email, chat, phone, and video conferencing platforms
- Occasional ability to move or position office equipment or files weighing up to 10–15 pounds
Benefits
Comp & perks- Medical, dental, and vision coverage for employees and families
- Voluntary life insurance for employees, spouses, and children
- Voluntary hospital indemnity, critical illness, accident indemnity, and pet insurance plans
- Basic life insurance at no cost
- Short-term disability coverage at no cost
- Long-term disability coverage at no cost
- Generous paid time off
- 401(k) plan with company match
- Apple equipment for remote workspace
- Media stipend for remote workspace
- Professional growth opportunities
- Employee development support
- Collaborative remote culture
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Healthcare AdministrationCase ManagementDocumentation PreparationData AnalysisKPI Monitoring
Soft Skills
Team LeadershipCommunication SkillsOrganizational Skills
Tools & Technologies
Digital Productivity ToolsVideo Conferencing Platforms
Certifications & Qualifications
Associate's Degree in Healthcare AdministrationAssociate's Degree in Business Management
Industry Keywords
Washington ClinicsAdministrative Staff SupervisionClaim ProcessingOn-Site CoverageConflict-of-Interest Checks