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Assistant Director – Student Experience and Operations
American College of EducationCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading the student lifecycle through operational excellence, technology implementation, and process improvement. Proven ability to collaborate with executive leadership and cross-functional teams to enhance student experiences and drive organizational success.
Highest-signal resume keywords
Master's Degree In Higher Education10+ Years Of Leadership Experience In Higher EducationStrong Project And Program Management ExpertiseExperience With Microsoft CRM And Enterprise PlatformsAgile Methodologies
About the role
Key responsibilities & impact- Serve as the institutional subject matter expert on all aspects of the student lifecycle
- Lead the strategy, design, implementation, and continuous improvement of the end-to-end student experience
- Direct student operations initiatives and establish operational standards supporting student success
- Partner with executive leadership, business leaders, Product Owners, and IT teams to define and prioritize strategic enhancements
- Lead cross-functional initiatives improving operational effectiveness, scalability, system functionality, and student satisfaction
- Ensure system changes, business processes, and operational workflows align with student lifecycle objectives using agile methodologies
- Develop and implement policies, processes, procedures, and technology solutions that streamline the student experience
- Promote effective technology utilization to support staff productivity and student success
- Partner with technology teams to implement and support enterprise solutions and process enhancements
- Monitor performance metrics, operational effectiveness, and student experience outcomes using data-driven insights
- Provide leadership and oversight for operational teams while fostering engagement, accountability, and professional development
- Lead organizational change management efforts related to process, technology, and operational improvements
- Champion innovation, collaboration, and student-centered decision-making across the institution
- Establish priorities, manage multiple initiatives, and ensure timely delivery of strategic and operational objectives
- Serve as a role model in managing deadlines, deliverables, and cross-departmental collaboration
- Collaborate with student-facing teams and the IT department to align strategy, process, technology, and execution
Requirements
What you’ll need- Master's degree required, preferably in Higher Education, Business Administration, Organizational Leadership, Information Systems, Operations Management, or a related field
- Bachelor's degree from an accredited institution
- 10+ years of progressive leadership experience in higher education supporting the student lifecycle through operational, technology, process improvement, or student services functions
- 5+ years of experience leading teams and managing people leaders
- Significant experience with Microsoft CRM, Anthology, Canvas, or similar enterprise platforms
- Proven experience leading enterprise-wide operational and technology transformation initiatives
- Strong project and program management expertise, including agile methodologies and technology implementation frameworks
- Experience designing and optimizing business processes that support student success and organizational scalability
- Demonstrated ability to influence and collaborate with executive leaders and cross-functional stakeholders
- Excellent written, verbal, presentation, and facilitation skills
- Ability to manage multiple strategic initiatives simultaneously in a remote environment
- Strong analytical skills with experience using operational and student data to drive decisions
- Minimum 50Mbps download and 5Mbps upload internet bandwidth from the remote work location
- Candidates must not reside in Alaska, Washington D.C., Massachusetts, South Dakota, or Alabama
Benefits
Comp & perks- Annual bonus eligibility for all full-time employees
- Medical, dental, & vision Insurance
- HSA and FSA options
- Paid parental leave
- Paid volunteer time
- Tuition reimbursement & reduction programs
- Generous PTO
- 401k and employer match
- Full-service wellness and EAP program
- Employee recognition and awards programs
- Employer paid life & AD&D insurance
- Short-term disability
- Employer paid long-term disability
- Virtual-first work environment
- Inclusive work environment
- Remote work arrangement
- Internet service purchase, setup, installation, support, and ongoing maintenance responsibility clarified for remote employees
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Operational EffectivenessProcess ImprovementData-Driven InsightsBusiness Process DesignTechnology ImplementationPerformance Metrics MonitoringChange ManagementStudent Experience OptimizationCross-Functional CollaborationStrategic Initiative Management
Soft Skills
Excellent Communication SkillsLeadership And Team ManagementInfluencing And CollaborationEngagement And AccountabilityPresentation And Facilitation Skills
Tools & Technologies
Microsoft CRMAnthologyCanvasEnterprise SolutionsTechnology Solutions
Industry Keywords
Student LifecycleHigher EducationOperational StandardsStudent SuccessOrganizational Scalability