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Principal System Operations Manager
Gainwell TechnologiesPosted 10/22/2026full-timeRemote • South Carolina • United StatesLead💰 $99,000 - $141,400 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in ITIL4, ITSM, and technical project execution within complex, regulated environments, ensuring system availability, performance monitoring, and operational continuity. Proven ability to lead incident management, compliance with HIPAA and SOC standards, and guide modernization initiatives in IT systems engineering.
Highest-signal resume keywords
ITIL4 ExpertiseHIPAA ComplianceITSM Process DesignTechnical LeadershipIncident Management
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Own end-to-end system availability, performance monitoring, and operational continuity
- Enforce escalation paths across L1–L5 tiers
- Lead root cause analysis and permanent corrective actions for major incidents
- Manage system updates, patches, troubleshooting, defect tracking, observability, and outage triage
- Maintain compliance with HIPAA, state/federal policies, and internal audit controls
- Guide cloud-readiness, refactoring, virtualization, platform reengineering, and other modernization initiatives
- Collaborate with architecture and engineering teams on SOA, DevOps, and enterprise integration practices
- Implement security controls, data protection, SOC audits, and disaster recovery planning
- Coordinate remediation of system security vulnerabilities
- Lead ITSM process design and improvement using ITIL4
- Supervise Incident, Problem, Change, and Service Request Management
- Own MIM reporting, KPIs, SLAs, second-level support, escalations, release support, DR exercises, and SOC audits
- Lead technical planning for initiatives, migrations, upgrades, and risk mitigation
- Provide defect reporting and change requests; partner with PMO on reporting
- Participate in project governance, CAB, readiness assessments, and production deployment approvals
- Act as primary systems liaison to client leaders and represent systems in status meetings and steering committees
- Partner with clients on future needs and solution roadmaps
- Provide impact reporting during outages, escalations, and planned changes
- Lead and coach technical and operations staff
- Set objectives, drive performance feedback, maintain ownership maps, and promote cross-training and succession planning
Requirements
What you’ll need- Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field
- Master’s degree or PMP preferred
- 10+ years in IT systems engineering, operations, or infrastructure leadership
- 5+ years in technical and service delivery leadership roles
- Deep expertise in ITIL4, ITSM, and technical project execution within complex, regulated environments
- Knowledge of HIPAA, SOC, and enterprise compliance frameworks
- Medicare MIS or healthcare platform experience preferred
- Video cameras must be used during all interviews and during the initial week of orientation
Benefits
Comp & perks- Work flexibility
- Learning and career development
- Technical credentials and certifications
- Generous, flexible vacation policy
- Educational assistance
- Leadership and technical development academies
- 401(k) employer match
- Comprehensive health benefits
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
System Availability ManagementPerformance MonitoringRoot Cause AnalysisDefect TrackingCloud-ReadinessSecurity Controls ImplementationDisaster Recovery PlanningChange ManagementTechnical Project ExecutionOperational Continuity
Soft Skills
LeadershipCollaborationCoachingPerformance FeedbackClient Liaison
Tools & Technologies
SOADevOpsITIL4ITSMKPI ReportingSOC AuditsVirtualizationPlatform ReengineeringIncident Management ToolsChange Management Tools
Certifications & Qualifications
Bachelor’s Degree in Computer ScienceMaster’s Degree PreferredPMP Preferred
Industry Keywords
Healthcare Platform ExperienceMedicare MISRegulated EnvironmentsCompliance FrameworksOperational Audits