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Digital Operations Associate
EarthjusticeCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in digital marketing operations, including campaign production, audience segmentation, and data analysis. Proficient in utilizing marketing automation tools and ensuring compliance with brand and accessibility standards.
Highest-signal resume keywords
Digital Marketing OperationsCampaign ProductionEveryAction ExperienceSQL ProficiencyData Validation
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Support and execute multi-channel campaigns across email, SMS, and other digital platforms
- Manage audience segmentation, campaign workflows, automation journeys, and production scheduling
- Build and optimize constituent engagement experiences through online donation and advocacy forms
- Support A/B testing initiatives and make data-driven recommendations to improve campaign performance
- Collaborate across teams to build and/or execute integrated strategies supporting organizational priorities
- Own the digital production QA process from initial build through deployment
- Check audience selection, personalization logic, dynamic content, links, rendering, tracking parameters, and campaign settings
- Maintain QA checklists, production documentation, and standard operating procedures
- Ensure campaigns meet brand, accessibility, compliance, and deliverability standards
- Perform data audits, cleansing, deduplication, merge/purge processes, standardization, and validation
- Investigate and resolve data quality issues affecting campaign performance or reporting
- Monitor subscription status, suppression files, contact preferences, and consent management
- Support data governance, documentation, and operational efficiency improvements
- Generate campaign reports and performance dashboards
- Maintain reporting libraries and provide recurring and ad hoc data extracts
- Track delivery, engagement, conversion, and audience growth metrics
- Identify trends and opportunities to improve operational efficiency and campaign effectiveness
- Set data-informed, mission-driven goals and benchmarks
- Continuously test and refine strategies
- Pursue professional development, build skills, and share knowledge with colleagues
- Maintain knowledge of communications best practices and movement trends
Requirements
What you’ll need- 2-4 years of experience in digital marketing operations, campaign production, CRM operations, marketing automation, or related fields
- Experience with EveryAction, Mobile Common, or similar tech stack
- Working knowledge of SQL
- HTML/CSS knowledge for email production and troubleshooting
- Familiarity with deliverability monitoring, source code management, UTM tracking, and campaign attribution
- Experience documenting operational processes and creating workflow standards
- Experience building and deploying email campaigns within EveryAction, Salesforce Marketing Cloud, or similar technologies
- Strong understanding of audience segmentation, campaign workflows, and marketing operations best practices
- Experience performing QA, data validation, and troubleshooting production issues
- Proficiency in Microsoft Excel, including data analysis and manipulation
- Strong organizational skills and exceptional attention to detail
- Ability to prioritize, manage multiple deadlines, and respond quickly to new opportunities and developments
- Ability to work collaboratively with other staff to meet shared cross-team goals and give honest, constructive, respectful feedback
- Demonstrated commitment to Earthjustice’s values of Justice, Excellence, Inclusion, and Partnership
- Ability to sit for extended periods with occasional standing and walking
- Ability to type, file, and/or handle office equipment
- Ability to lift and carry materials
- Ability to read documents, conduct computer work, and document review
Benefits
Comp & perks- Competitive salary
- Excellent, comprehensive benefits
- Casual and congenial work environment
- Remote work within the United States or work from an Earthjustice office
- Professional development opportunities
- Culture of learning and knowledge sharing
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Audience SegmentationCampaign WorkflowsHTML/CSS KnowledgeData AnalysisMarketing AutomationA/B TestingData CleansingReporting DashboardsUTM TrackingEmail Campaign Deployment
Soft Skills
Strong Organizational SkillsAttention to DetailCollaborative TeamworkConstructive FeedbackAbility to Manage Deadlines
Tools & Technologies
EveryActionSalesforce Marketing CloudMicrosoft ExcelMobile Common
Industry Keywords
Campaign PerformanceCompliance StandardsOperational EfficiencyData GovernanceCommunications Best Practices