Manager, Falcon Complete – Training
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Manager, Falcon Complete – Training
CrowdStrikeCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in training and enablement strategy development, curriculum design, and team leadership within complex organizations. Proficient in leveraging AI tools and frameworks to enhance training effectiveness and operational efficiency.
Highest-signal resume keywords
Curriculum DevelopmentTraining Needs AssessmentPeople ManagementStrategic PlanningAI Tools Utilization
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Build, lead, and develop a high-performing global team of Curriculum Developers through hiring, coaching, mentorship, feedback, goal setting, performance evaluations, and targeted development plans
- Own and manage the Training & Onboarding strategic roadmap within Operational Excellence
- Collaborate with peer Operational Excellence teams to align training and enablement with operational priorities, product changes, and tooling updates
- Serve as the primary enablement partner to Falcon Complete's Service Delivery organization
- Translate service delivery requirements into prioritized, high-impact training initiatives
- Partner with analysts, technical leads, and operational stakeholders to inform, validate, and improve training content
- Drive skills framework development and ongoing skills gap analysis across Falcon Complete
- Define and scale content development across new hire onboarding, ongoing training, and role-based enablement
- Identify and adopt AI-driven tools, workflows, and use cases to increase efficiency and improve learner experience
- Establish team performance metrics and training effectiveness measures
- Conduct regular leadership reviews to demonstrate value and identify continuous improvement opportunities
- Track team OKRs and provide progress updates to leadership
Requirements
What you’ll need- Bachelor's degree in Instructional Design, Education, Cybersecurity, Business Administration, or related disciplines
- 8+ years of experience in training, enablement, curriculum development, or learning & development roles
- At least 2 years in a people management capacity leading globally distributed teams
- Ability to navigate complex, matrixed organizations, manage ambiguity and competing priorities, and drive structured requirements gathering and intake processes
- Strong strategic planning and roadmap management skills
- Experience translating cross-functional business needs, stakeholder inputs, and skills gap analysis into an executable enablement strategy
- Experience developing and applying skills frameworks, competency models, or training needs assessments
- Exceptional communication, stakeholder management, and influencing skills
- Experience leveraging AI tools, automation, or emerging technologies to improve content development efficiency, team scalability, or learner outcomes
- Experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency, and drive business outcomes
- Ability to periodically undergo and pass alcohol and/or drug tests during employment
- Experience in cybersecurity, SaaS, or Managed Detection & Response organizations is a bonus
- Hands-on curriculum or instructional design experience using Articulate 360, Rise, Docebo, or similar platforms is a bonus
- Familiarity with SOC operations, incident response, or Falcon Complete workflows and analyst roles is a bonus
- Knowledge of CrowdStrike products, platform capabilities, and the Falcon Complete service model is a bonus
- Experience scaling training programs for technical analyst or SOC populations is a bonus
- Advanced certifications such as CPTD, ATD, PMP, or similar are a bonus
- Experience with agile delivery frameworks and Jira is a bonus
Benefits
Comp & perks- Market leader in compensation and equity awards
- Comprehensive physical and mental wellness programs
- Competitive vacation and holidays for recharge
- Paid parental and adoption leaves
- Professional development opportunities for all employees regardless of level or role
- Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
- Vibrant office culture with world class amenities
- Health insurance
- 401k
- Paid time off
- Eligibility for bonuses
- Equity grants
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Curriculum DevelopmentTraining Needs AssessmentSkills Framework DevelopmentPerformance Metrics EstablishmentContent DevelopmentStakeholder ManagementOperational ExcellenceOnboarding ProgramsInstructional DesignAutomation
Soft Skills
CommunicationMentorshipCollaborationInfluencingFeedback
Tools & Technologies
Articulate 360RiseDoceboJiraAI-Driven Tools
Certifications & Qualifications
CPTDATDPMP
Industry Keywords
CybersecuritySaaSManaged Detection & ResponseSOC OperationsIncident ResponseFalcon CompleteTraining ProgramsTechnical Analyst