Service Center Manager
Microbac Laboratories, Inc.
Posted: 10/21/2026
Used Car Manager
McCurley Dealerships
Posted: 10/21/2026
Nurse Case Manager
Seniority Healthcare
Posted: 10/21/2026
Senior Manager, Transitions Program
Best Buddies International
Posted: 10/21/2026
Care Manager, RN – OB
Centene Corporation
Posted: 10/21/2026
Senior Manager, Floral
Edible Brands
Posted: 10/21/2026
Advancement Manager
NPF
Posted: 10/21/2026Senior Manager, Transitions Program
Best Buddies International
Posted: 10/21/2026
Manager, Global Physician Network
HistoSonics, Inc.
Posted: 10/21/2026
Branch Manager
Pacific Service Credit Union
Posted: 10/21/2026Vault
EH&S Manager – Level II
Calgon Carbon Corporation
Posted: 10/21/2026
Contracts Manager
ZincFive, Inc.
Posted: 10/21/2026
Case Manager – Reimbursement
UBC
Posted: 10/21/2026Case Manager, Reimbursement
UBC
Posted: 10/21/2026
Data Center New Build Deployment Enablement Manager
Astreya
Posted: 10/21/2026
Manager, Incident Response Consulting
CrowdStrike
Posted: 10/21/2026AWSAzureCloudGoogle Cloud PlatformLinux
Cost Manager – Quantity Surveyor, Industrial
Turner & Townsend
Posted: 10/21/2026
Audit Manager – ENR/FBA
Baker Tilly US
Posted: 10/21/2026Manager, Incident Response Consulting – Weekend Shift Team
CrowdStrike
Posted: 10/21/2026AWSAzureCloudGoogle Cloud PlatformLinux
Manager, Falcon Complete – Training
CrowdStrike
Posted: 10/21/2026Cyber SecurityPMP
Service Center Manager
Microbac Laboratories, Inc.Posted 10/21/2026full-timeRichmond • Virginia • United StatesMid-LevelSenior💰 $55,000 - $60,000 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and the ability to manage client communications effectively. Proficient in data entry, report formulation, and maintaining accurate documentation in a laboratory setting.
Highest-signal resume keywords
Customer Service ExperienceData Entry SkillsReport FormulationLaboratory ExperienceClient Communication Management
About the role
Key responsibilities & impact- Ensure clients have a positive customer experience through proactive and professional customer service
- Make and field phone calls, email and fax documents, perform data entry, and complete clerical functions
- Maintain professional contact with assigned clients
- Formulate, compile, and review reports and develop informational materials
- Review the first sample Certificate of Analysis and invoice with customers during onboarding
- Answer customer phone and email inquiries, identify requirements, provide results and information, and follow up with solutions
- Contact customers regarding late or out-of-specification test results and document interactions
- Field incoming leads and transfer them to the correct TSM/AM/Sales representative
- Communicate and collaborate with technical staff to solve client needs
- Set up accounts, file documents, and ensure documentation is complete and accurate
- Verify chain-of-custody forms and schedule work
- Assist with logging and tracking client test samples, including bottle kit preparation and sample shipping
- Work with the Quality Manager to ensure accurate data reporting
- Support the Service Center Field Services team and back up the Supervisor
- Manage the service center facility and suppliers/vendors for maintenance, repairs, cleanliness, and safety
- Perform other related duties as needed
Requirements
What you’ll need- Bachelor's Degree in a field related to the Sciences or 1 year of relevant experience preferred
- Prior customer service experience required
- Prior commercial laboratory experience preferred
- Must regularly lift and/or move up to 25 pounds
- Must pass a drug test before beginning work
- Ability to perform data entry, report formulation, compilation, and review
- Ability to manage client communications and administrative duties
- Ability to work near moving mechanical parts and exposure to fumes, airborne particles, and toxic or caustic chemicals
- Ability to perform required physical activities, including using hands, talking, hearing, standing, walking, sitting, and tasting or smelling
- Required close, distance, color, peripheral, and depth vision
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Generous paid time off, including vacation and holidays
- Flextime
- Wellness program
- Referral bonus
- Tuition reimbursement
- Competitive pay
- Supportive leadership teams
- Positive and collaborative working environment
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryReport FormulationClerical FunctionsSample TrackingChain-of-Custody Verification
Soft Skills
Proactive CommunicationProfessionalismCollaboration
Certifications & Qualifications
Bachelor's Degree in Sciences
Industry Keywords
Commercial LaboratoryCustomer ExperienceQuality ManagementSafety Compliance