DSV - Global Transport and Logistics

Supply Chain

• Promote and support safety initiatives and workplace safety standards
• Oversee inventory control activities, including cycle counts and random audits, in line with network counting methodologies and SOX compliance requirements
• Monitor inventory accuracy, quality metrics, and product integrity
• Evaluate customer complaints and defect trends and implement corrective action plans
• Investigate inventory variances and determine root causes
• Lead fulfillment network quality and operational excellence initiatives across multiple sites
• Support workforce planning, forecasting, and allocation of tasks and resources
• Manage and mentor Inventory Supervisors and hourly Inventory Control and Quality Assurance associates
• Direct ICQA leadership activities and drive team accountability
• Champion continuous improvement, team capability development, employee engagement, and retention
• Ensure consistent execution of fulfillment center workflows, process exceptions, and operational standards
• Review KPIs and conduct audits and analyses affecting inventory accuracy
• Partner with department leaders on critical projects, operational initiatives, and system improvements
• Collaborate with Loss Prevention on security policies and procedures
• Work with Operations Managers, Senior Operations Managers, and General Managers on communication and process compliance
• Participate in recruiting, interviewing, and selecting management team members

Manager, Inventory Control Operations

Supervisor

• Serve as back-up to the Manager and provide operational leadership Monday through Friday
• Lead, coach, develop, and schedule dispatchers and operators for weekend operations
• Ensure freight assignments, routing, and driver dispatch are executed safely and efficiently
• Oversee route planning, driver utilization, Hours of Service compliance, and timeline adherence
• Communicate with customers, brokers, and internal teams to ensure on-time pickups and deliveries
• Monitor and improve operational KPIs, including on-time percentage, driver utilization, deadhead, and dwell time
• Support driver performance management, including service issues, attendance, and safety compliance
• Coordinate with maintenance to ensure equipment availability and readiness
• Participate in accident and incident investigations and collaborate with Safety on follow-up actions
• Lead dispatch huddles, operational updates, and communication with drivers and support staff
• Address escalations to ensure weekend operational continuity
• Work with Road Management on productivity targets and dispatch reporting
• Partner with Sales to support customer retention and identify operational opportunities
• Assist with settlement disputes, documentation accuracy, and load tracking issues
• Oversee drivers, dispatchers, and operational support personnel
• Approve timesheets, PTO requests, and daily schedule assignments
• Conduct coaching, feedback, and performance evaluations
• Support corrective actions and participate in interviewing and hiring decisions
• Maintain a positive work culture and ensure compliance with company policies
• Perform additional duties and special projects as assigned

Supervisor, Dispatch – Road Transport

• Supervise production associates performing loading and unloading freight
• Oversee accounting for materials using multiple systems
• Oversee assembly and installation of server racks and components
• Organize and coordinate cycle counts, inventory replenishments, and material returns
• Ensure safety measures protect personnel and property
• Advise subordinates on work-related questions and problems
• Monitor work and production areas for accuracy, neatness, and policy compliance
• Recommend and implement documented procedure changes to improve efficiency, quality, and safety
• Perform or assist subordinates with their duties
• Maintain service level agreements using existing systems and tools
• Ensure subordinates follow safety protocols and standards
• Interact with customers, peers, site stakeholders, and subordinates

Data Center Supervisor

Customer Support

• Provide and maintain effective customer service and satisfaction
• Provide information to resolve customer shipment-related issues
• Assist customers with pickup and delivery requests, shipment tracing, POD information, rate quotes, and special handling
• Interact with management and warehouse personnel to establish service criteria and meet customer requirements
• Follow up with customers and other departments to resolve invoice problems and discrepancies
• Communicate with customers, coworkers, and other departments to facilitate freight movement and associated paperwork requiring special handling
• Accurately input and retrieve information from the system
• Audit air bills for completeness and accuracy; research and maintain air-bill filings
• Reconcile driver pickup and delivery manifests
• Read, decode, and decipher freight coding to expedite freight movement and tracking
• Record damaged shipments and misrouted freight on applicable reports

Senior Customer Service Representative – B-shift M-F 2PM-10:30PM

Team Lead

• Oversee loading and unloading of inbound and outbound freight to and from vehicles and containers
• Manage shipping documents and records
• Perform quality checks on inbound and outbound freight, including part numbers, quantities and material condition
• Execute daily inventory cycle counts and replenishment orders for critical spare parts at the datacenter
• Process return shipments of electronic components using multiple warehouse management systems
• Oversee and perform placement of server racks on the datacenter floor using laser measuring devices
• Oversee and perform population of electronic components and installation of cabling into server racks using diagrams and schematics
• Install rack hardware using hand, power and measuring tools
• Operate material handling equipment including straddle stackers, rack movers and electric pallet jacks
• Oversee and perform cleanup activities to ensure safety, cleanliness and adherence to 5S standards
• Delegate and coach team members while interacting with customers and on-site stakeholders
• Maintain daily adherence to safety and process procedures, punctuality, reliability, attention to detail and quality

Shift Team Lead

General

• Ensure the safe and efficient condition of the facility and equipment
• Perform general maintenance and simple repairs in plumbing, carpentry, painting, mechanical, electrical, and custodial areas
• Perform other job assignments and assist other departments as assigned
• Execute and maintain preventative maintenance systems for the building and equipment
• Perform routine and long-term preventative maintenance to keep systems at optimum operating levels
• Collaborate with site management on inspections of material handling equipment, heating and cooling systems, mechanical and electrical systems, and plumbing
• Inspect, maintain, and repair the building and equipment
• Ensure daily operation of building and material handling equipment
• Maintain equipment and report building or equipment problems
• Identify, report, and correct safety hazards
• Ensure a safe work site during repairs and maintenance
• Identify problem sources and recommend resolutions
• Inspect, diagnose, and make emergency repairs to equipment and furnishings
• Determine methods and priorities for work assignments and repairs
• Operate forklifts, reach trucks, sweeper scrubbers, scissor lifts, cherry pickers, pallet jacks, and common hand or power tools
• Maintain active forklift certification and follow Basic Safety Forklift Guidelines
• Perform or assist with grounds maintenance
• Maintain warehouse and work-area organization and cleanliness
• Follow standard operating procedures, corporate and site-specific policies, safety rules, and OSHA/MSDS Standards
• Perform other job-related duties as assigned

Facility Specialist, Maintenance

• Provide SAP MDG solution recommendations based on business requirements, scope, and DSV standards
• Take responsibility for functional design and configuration
• Gather requirements with business stakeholders and IT colleagues
• Assess impacts and gaps and translate business needs into SAP MDG solutions
• Design, configure, and enhance SAP MDG data models, validations, workflows, and change request processes
• Define and deliver integrations, extensions, CDS views, and OData services with developers and SAP professionals
• Plan and execute unit, integration, and functional testing
• Support successful solution rollouts
• Prepare functional and technical documentation
• Present solution concepts to stakeholders
• Support knowledge transfer and training
• Provide functional support and troubleshoot SAP MDG solutions
• Identify improvement opportunities and enhance master data process stability, efficiency, and quality
• Deliver scalable solutions to complex business and technical challenges across DSV
• Work within the Master Data Technology team in Finance IT, Group & Enterprise Applications, Global IT, as part of the IT Project Delivery team

SAP MDG Functional Consultant

• Provide and maintain effective material orders, customer service, and inventory management
• Manage customer material movement requests
• Oversee loading and unloading inbound and outbound freight and manage shipping documents and records
• Perform quality checks on freight for accurate part numbers, quantities, and condition
• Execute daily inventory cycle counts and replenishment orders for critical spare parts at the datacenter
• Process return shipments of electronic components using multiple warehouse management systems
• Oversee and perform placement of server racks on the datacenter floor using laser measuring devices
• Oversee and perform population of electronic components and cabling installation into server racks according to diagrams and schematics
• Install rack hardware using hand, power, and measuring tools
• Operate material handling equipment
• Oversee and perform cleanup activities to ensure safety, cleanliness, and adherence to 5S standards
• Delegate and coach team members; remain flexible and cross-train across datacenter departments
• Interact with customers and stakeholders on site and collaborate with different working groups

Data Center Dock Team Lead

Account Manager

• Act as the point person between customers and operational freight-forwarding colleagues in the healthcare department
• Identify customer needs and advise customers on new commercial and operational opportunities
• Discuss customer matters with healthcare department team leads and the direct manager
• Share market trends, aviation, and air cargo news with customers and colleagues
• Tackle new and existing customer-related challenges
• Identify potential new opportunities and proactively respond to them
• Convey the positive aspects of air freight and logistics activities to existing and potential customers
• Lead various projects
• Collaborate closely with healthcare department team leads
• Motivate colleagues to become more customer-centric
• Present information and trends in MBRs and QBRs
• Report KPIs to customers
• Support more customer-oriented operations in the healthcare department

Operational Key Account Manager

Operations

• Manage day-to-day site operations, including warehousing, receiving, and shipping
• Plan inbound and outbound volumes, customer communications, space utilization, and equipment management
• Supervise warehouse operations supervisors and support staff
• Develop systems and procedures for safe and profitable operations
• Manage productivity, service goals, client SLAs, KPIs, and quality-system requirements
• Drive continuous improvement and cost-saving initiatives
• Hire, train, counsel, evaluate, and develop team members; recommend promotions and wage increases
• Keep senior management and client representatives informed of critical operational issues
• Plan daily work schedules, assess priorities, and assign warehouse duties
• Plan warehouse-space reorganization and staffing, supply, and equipment changes
• Ensure training delivery, trainee progress assessment, and adherence to DSV and client SOPs
• Conduct routine staff meetings
• Ensure team proficiency in information systems, including WMS; support software and hardware purchasing under IT policies
• Manage customer-service standards, client support, customer meetings, and site visits
• Support annual operating-budget development and financial controls
• Manage sanitation, maintenance, security, housekeeping, safety, equipment, and material-handling-equipment programs
• Establish a proactive safety culture and audit warehouse compliance
• Perform other assigned duties and work overtime as required

Manager, Operations

• Fungeren als onmisbare schakel tussen klanten en operationele freight forwarders binnen de healthcare-afdeling
• Implementeren van nieuwe business met op te stellen SOP’s en interne trainingen
• Begeleiden van tenderprocessen
• Samenstellen en presenteren van prijsvoorstellen aan klanten
• Klantbehoeften signaleren en adviseren over nieuwe kansen en mogelijkheden
• Overleggen met teamleiders en de directe manager van de healthcare-afdeling
• Markttrends, luchtvaart- en luchtvrachtnieuws bespreken
• Potentiële nieuwe kansen identificeren en voorbereiden
• Positieve aspecten van luchtvracht en logistieke activiteiten uitdragen naar vaste en potentiële klanten
• Klanten commercieel en operationeel adviseren
• Optreden als projectleider voor diverse projecten
• Samenwerken met teamleads en directe collega’s motiveren om klantgerichter te werken
• KPI’s rapporteren aan klanten
• Informatie en trends delen via presentaties in MBR’s en QBR’s
• Bijdragen aan het vergroten van klanttevredenheid

Operationeel Key Account Manager – Airfreight

• Assist customers with requests and requirements pertaining to pick-up and deliveries, tracing shipments, POD information, rate quotes, and special handling
• Interact with management and warehouse personnel to establish service criteria and meet customer requirements
• Follow up with customers and other departments to resolve invoice problems and discrepancies
• Communicate with customers, coworkers, and other departments to facilitate the movement of freight and associated paperwork requiring special handling
• Accurately input into and retrieve information from the system
• Audit air bills for completeness and accuracy; research and maintain air bill filings
• Reconcile driver pickup and delivery manifests
• Read, decode, and decipher freight coding to expedite freight movement and tracking
• Record damaged shipments and misrouted freight on applicable reports

Senior Customer Service Agent

• Supervise and develop customer service agents, specialists, and coordinators
• Develop, motivate, and supervise a world-class customer service team
• Answer questions about services
• Enter information into computers to compile work-volume statistics and maintain records of customer service requests and complaints
• Handle customer complaints according to client protocols and SOPs; audit, research, report, and resolve customer service issues
• Maintain databases regarding call volumes and staffing
• Suggest staffing changes based on day of week, industry trends, anticipated events, and PBX data
• Monitor agent productivity and generate reports
• Monitor ACD data and assist with corrective action to reduce hold times and increase customer satisfaction
• Monitor calls for employee demeanor, technical accuracy, and compliance with company policies and standards
• Check department work accuracy for errors and provide performance feedback and coaching
• Determine work procedures, prepare work schedules, and expedite workflow
• Study and standardize procedures to improve department efficiency
• Ensure a safe working environment through consistent safety-program and procedure practices
• Select and place staff, ensure job-activity training, define job assignments, and manage performance
• Interact with subordinates, outside customers, and functional peer groups at various management levels
• Administer company policies affecting subordinate employees and recommend unit or sub-unit policy changes

Customer Service Supervisor II

Architect

• Define the architecture shaping the future of Warehouse Management applications within Contract Logistics
• Architect scalable and future-ready Warehouse Management applications using React, Spring Boot, Android, and PostgreSQL
• Design API-first, microservices-based, cloud-native solutions on Azure and AWS
• Lead containerization, Kubernetes/OpenShift, and multi-cloud deployment strategies
• Establish enterprise DevSecOps and CI/CD standards for secure software delivery
• Mentor and guide developers within the WMS Competence Center
• Ensure solutions are resilient, secure, performant, and globally scalable by design
• Collaborate with Solution Architects to design and implement IT applications compliant with DSV IT standards
• Drive modernization and technology transformation for strategic Warehouse Management applications supporting global logistics operations

Lead Application Architect

Assistant

• Acknowledge third-party vendor from Cargowise 1 based on delivery date
• Check outlay invoice status and inform third-party vendors
• Collect, check, and upload third-party outlay invoices into CargoWise 1
• Prepare duty and submit it according to company rules and matrix
• Create invoices according to valid rate cards and quotations
• Attach supporting documents to every invoice according to customer requirements
• Compile and upload electronic supporting documents and third-party invoices into CargoWise 1
• Ensure hardcopy invoices and supporting documents are sent on time
• Document all transmittal advice as proof that invoices have been received by customers
• Report irregularities, including missing or late invoices, to the Supervisor
• Ensure KPI FIS achievement for invoice auto-rating and invoice speed
• Minimize invoice cancellations and Credit Notes through weekly and monthly monitoring
• Ensure no unposted revenue or cost to support zero runoff and prevent improper Profit and Loss (PNL)
• Handle monthly closing activities
• Participate in internal and external meetings, joint meetings, and technical meetings to coordinate services according to customer requirements and SOP