Senior Products & Services Manager – Carolinas Commercial and Industrial Curtailment Programs
Duke Energy Corporation
Posted: 10/19/2026
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Posted: 10/19/2026Senior Products & Services Manager – Carolinas Commercial and Industrial Curtailment Programs
Duke Energy CorporationCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in P&L management, product enhancement, and market strategy development to drive financial performance and customer satisfaction. Proven ability to analyze market research, implement promotional strategies, and manage vendor relationships effectively.
Highest-signal resume keywords
P&L ManagementMarket Strategy DevelopmentVendor Performance ManagementKPI EvaluationCustomer Satisfaction Improvement
About the role
Key responsibilities & impact- Oversee the management and operation of P&L for assigned products, programs, and services
- Develop product, program, and service enhancements to improve market effectiveness, customer satisfaction, and financial performance
- Identify and implement promotional strategies and expand offers to other jurisdictions
- Develop and execute exit strategies for non-performing or underperforming programs
- Collaborate with stakeholders on marketing campaigns and measure performance to lower cost per acquisition
- Capture and follow up on leads generated by campaigns, events, communications, plans, and assessments
- Evaluate KPIs and implement initiatives to improve lead generation and close rates
- Improve convenient service channels and measure and analyze results
- Analyze market research and allocate budgets and resources according to customer needs
- Develop campaign plans, objectives, and performance analyses
- Build internal relationships by communicating program and market plans and performance results
- Standardize programs across jurisdictions where justified
- Deliver P&L, financial growth, customer satisfaction, and regulatory objectives
- Develop and execute long-term, annual, market, and segment plans for each jurisdiction
- Deliver plans within capital and O&M budgets
- Interpret EM&V reports and represent program-related areas
- Address elevated customer complaints, disputes, and requests
- Review and improve work processes
- Develop and maintain relationships with external program support vendors
- Manage vendor performance standards, quality, timeliness, tracking, reporting, invoicing, equipment operation, customer satisfaction, and stakeholder coordination
- Conduct vendor meetings and conference calls to monitor performance and resolve issues
- Ensure secure, near-real-time, accurate electronic interfaces with Duke Energy
- Manage and modify contractual obligations
- Direct development of performance goals and tracking systems for program analytics, customer satisfaction, and earnings growth
- Develop, communicate, execute, and adjust market plans to achieve top-quartile satisfaction targets
Requirements
What you’ll need- Senior level: Bachelor’s degree in Business, Finance, Engineering, or related field and 3 years of related work experience; or Associate’s degree and 5 years of related work experience; or High School Diploma/GED and 7 years of related work experience
- Lead level: Bachelor’s degree in Business, Finance, Engineering, or related field and 5 years of related work experience; or Associate’s degree and 7 years of related work experience; or High School Diploma/GED and 9 years of related work experience
- Master’s degree in Business, Finance, Engineering, or equivalent preferred
- Experience working in a utility regulatory environment preferred
- Ability to develop relationships on contentious issues preferred
- Multi-function or multi-departmental experience preferred
- Business operations experience preferred
- Ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future
- Ability to work within a reasonable commute of a designated Duke Energy facility, not greater than 50 miles one way
- Willingness to report onsite an average of 3 full workdays per regular workweek after onboarding
- Willingness to travel 5–15%, including overnight travel and site visits
- Availability for 24/7 storm on-call duty; some positions may be on call 24/7 as normal work dictates
Benefits
Comp & perks- Competitive pay and benefits
- Opportunities for growth and development
- Recognition for your work
- Relocation assistance not provided
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Financial AnalysisMarket ResearchProgram DevelopmentBudget AllocationPerformance TrackingPromotional Strategy ImplementationExit Strategy DevelopmentLead GenerationCampaign PlanningRegulatory Compliance
Soft Skills
Stakeholder CollaborationRelationship BuildingConflict ResolutionCommunication SkillsProblem Solving
Tools & Technologies
EM&V ReportingPerformance Analytics SystemsCustomer Relationship Management SoftwareBudgeting ToolsProject Management Software
Industry Keywords
Utility Regulatory EnvironmentBusiness OperationsCustomer Satisfaction MetricsMarket EffectivenessOperational Excellence