Duly Health and Care

Physician Assistant

• Greet patients and assist with registration and scheduling.
• Measure vital signs and collect health history.
• Support physicians during examinations, minor office surgeries, dressing changes, and other first aid procedures.
• Assist with immunizations or injections when certified.
• Assist patients with prescription requests and address pharmacy callbacks.
• Process provider orders, update charting, and file records.
• Conduct onsite EKG, pulmonary function, blood glucose, and urine pregnancy testing.
• Maintain clean, warm, and inviting examination rooms.
• Provide excellent customer service exemplifying Duly Health and Care CARE values.
• Travel between Schaumburg and Lombard sites and potentially other local clinics.

Medical Assistant – Certified Medical Assistant

Nurse

• Provide direct nursing care to patients receiving radiation therapy
• Coordinate care with physicians and the broader care team
• Monitor patient needs and provide education and support
• Serve as a resource for patients and families throughout treatment
• Practice safe work habits, proper body mechanics, and infection control procedures
• Report safety matters, data, and specific cases appropriately
• Consult and coordinate with healthcare team members to assess, plan, implement, and evaluate patient care
• Assist providers with patient histories, vital signs, routine exams, procedures, specimen collection, and processing
• Observe, record, and report patient conditions and reactions to treatments or drugs
• Administer medications, perform dressing changes and wound care, provide skin care, administer oxygen, and monitor oxygen saturation
• Triage treatment-related patient messages and phone calls and prioritize same-day messages
• Assist with arranging tests, emergency response services, inpatient information, prescriptions, and oncology coordination
• Coordinate referrals to dieticians, physical therapists, social workers, home care, Hospice, ostomy nurses, transportation coordinators, oncology services, financial counselors, and ancillary services
• Collaborate with healthcare team members to ensure patient needs are met and continuity of care
• Perform other assigned duties

Nurse, Radiation Oncology

Technician

• Perform an extensive number of data collection functions, as delegated by the physician, to allow for proper diagnosis of the patients condition.
• Interact with all patients using respect and professionalism.
• Communicate with patients about the processes and procedures taking place during their visit.
• Ascertain patient needs and unusual circumstances via patient or family member.
• Seek advice from more senior staff or doctors as necessary, never performing beyond capabilities.
• Provide telephone support regarding ocular emergencies, prescription refills and patient care questions.
• Adhere to approved policies and procedures.
• Obtain patient history, including chief complaint, history of present illness, past history, family history, and history of allergies and medications.
• Complete accurate, concise documentation in the Electronic Medical Record (EMR).
• Perform patient care procedures including visual acuity, visual fields, motility and pupillary function tests, tonometry, refractometry, angle assessment, pupil dilation, automated visual field testing, ophthalmic imaging, OCT, corneal topography, keratometry, and pachymetry.
• Assist in maintaining exam rooms by cleaning between patients and at the end of the day.
• Clean and sterilize instruments.
• Prepare to take certification test.

Ophthalmic Technician

Nurse Practitioner

• Practice at the top of your license
• Form trusted relationships with patients
• Collaborate with leading physicians and care teams
• Provide patient care within Duly Health and Care’s collaborative provider network
• Pursue innovative solutions that move healthcare forward

Nurse Practitioner or Physician Assistant

Scheduler

• Greet patients in a friendly manner by phone or in person.
• Develop and maintain effective working relationships with internal physicians and scheduling staff at facilities.
• Verify patient personal and insurance information and coordinate pre-op testing per insurance.
• Serve as the single point of contact for internal staff and external inquiries for scheduled procedures.
• Schedule or reschedule pre-op lab and other testing before procedures and surgeries.
• Contact patients to confirm procedures or surgeries.
• Explain and verify prep instructions with patients and route to a nurse when appropriate.
• Prepare essential paperwork for referral coordinators and facilities.
• Verify daily doctor schedules and distribute them to appropriate personnel.
• Maintain strict patient confidentiality.
• Work with billing staff to ensure procedures are charged.
• Cover or fill in for co-workers as needed.
• Track case volume and direct cases to facilities according to management direction.
• Perform other assigned duties and responsibilities.

Surgery Scheduler

• Perform an extensive number of data collection functions, as delegated by the physician, to allow for proper diagnosis of patients' conditions.
• Interact with all patients using respect and professionalism.
• Communicate with patients about processes and procedures during their visits.
• Ascertain patient needs and unusual circumstances via patients or family members.
• Seek advice from more senior staff or doctors as necessary, never performing beyond capabilities.
• Provide telephone support regarding ocular emergencies, prescription refills, and patient care questions.
• Adhere to approved policies and procedures.
• Obtain patient history, including chief complaint, history of present illness, past history, family history, and history of allergies and medications.
• Complete accurate, concise documentation in the Electronic Medical Record (EMR).
• Perform patient care procedures including visual acuity, confrontational visual fields, motility and pupillary function tests, applanation and tono-pen tonometry, refractometry, angle assessment and pupil dilation, automated visual field testing, ophthalmic imaging, OCT retina and optic nerve scanning, corneal topography, keratometry, and pachymetry.
• Maintain exam rooms by cleaning between patients and at the end of the day.
• Clean and sterilize instruments.
• Prepare to take certification test.
• Maintain HIPAA compliancy.

• Perform an extensive number of data collection functions, as delegated by the physician, to allow for proper diagnosis of the patients condition.
• Interact with all patients using respect and professionalism.
• Communicate with patients about the processes and procedures taking place during their visit.
• Ascertain patient needs and unusual circumstances via patient or family member.
• Seek advice from more senior staff or doctors as necessary, never performing beyond capabilities.
• Provide telephone support regarding ocular emergencies, prescription refills and patient care questions.
• Adhere to approved policies and procedures.
• Obtain patient history, including chief complaint, history of present illness, past history, family history, and history of allergies and medications.
• Complete accurate, concise documentation in the Electronic Medical Record (EMR).
• Perform patient care procedures including visual acuity, confrontational visual fields, motility and pupillary function tests, applanation and tono-pen tonometry, refractometry, angle assessment and pupil dilation, automated visual field testing, ophthalmic imaging, OCT retina and optic nerve scanning, corneal topography, keratometry, and pachymetry.
• Maintain exam rooms by cleaning between patients and at the end of the day.
• Clean and sterilize instruments.
• Prepare to take certification test.
• Maintain HIPAA compliancy.

• Perform extensive data collection functions delegated by the physician to support proper diagnosis
• Interact with patients using respect and professionalism
• Communicate processes and procedures during patient visits
• Ascertain patient needs and unusual circumstances
• Seek advice from senior staff or doctors as necessary and avoid performing beyond capabilities
• Provide telephone support for ocular emergencies, prescription refills, and patient care questions
• Adhere to approved policies and procedures
• Obtain comprehensive patient histories
• Complete accurate documentation in the Electronic Medical Record (EMR)
• Perform patient care procedures including visual acuity, visual fields, motility and pupillary function tests, tonometry, refractometry, dilation, automated visual field testing, ophthalmic imaging, OCT, corneal topography, keratometry, and pachymetry
• Maintain exam rooms by cleaning between patients and at the end of the day
• Clean and sterilize instruments
• Prepare to take certification test

• Perform an extensive number of data collection functions, as delegated by the physician, to allow for proper diagnosis of patients' conditions.
• Interact with all patients using respect and professionalism.
• Communicate with patients about processes and procedures during their visits.
• Ascertain patient needs and unusual circumstances via patients or family members.
• Seek advice from senior staff or doctors as necessary and never perform beyond capabilities.
• Provide telephone support regarding ocular emergencies, prescription refills, and patient care questions.
• Adhere to approved policies and procedures.
• Obtain patient history, including chief complaint, history of present illness, past history, family history, and history of allergies and medications.
• Complete accurate, concise documentation in the Electronic Medical Record (EMR).
• Perform patient care procedures including visual acuity, visual fields, motility and pupillary function tests, applanation and tono-pen tonometry, refractometry, angle assessment, pupil dilation, automated visual field testing, ophthalmic imaging, OCT retina and optic nerve scanning, corneal topography, keratometry, and pachymetry.
• Maintain exam rooms by cleaning between patients and at the end of the day.
• Clean and sterilize instruments.
• Prepare to take certification test.
• Maintain HIPAA compliancy.
• Travel to clinics in Hinsdale, Glen Ellyn, Naperville, and Bloomingdale as needed.

• Perform an extensive number of data collection functions, as delegated by the physician, to allow for proper diagnosis of the patients condition.
• Interact with all patients using respect and professionalism.
• Communicate with patient about the processes and procedures taking place during their visit.
• Ascertain patient needs and unusual circumstances, via patient or family member.
• Seek advice from more senior staff or doctors as necessary, never performing beyond capabilities.
• Provide telephone support regarding ocular emergencies, prescription refills and patient care questions.
• Adhere to approved policies and procedures.
• Obtain patient history including chief complaint, history of present illness, past history, family history, and history of allergies and medications.
• Complete accurate, concise documentation in the Electronic Medical Record (EMR).
• Perform patient care procedures including visual acuity, visual fields, motility and pupillary function tests, tonometry, refractometry, angle assessment, pupil dilation, automated visual field testing, ophthalmic imaging, OCT, corneal topography, keratometry, and pachymetry.
• Assist in maintaining exam rooms by cleaning between patients and at the end of the day.
• Clean and sterilize instruments.
• Prepare to take certification test.
• Maintain HIPAA compliancy.

Patient Service Representative

• Greet and check in and check out patients; conduct lobby checks to maintain cleanliness and comfort
• Coordinate provider schedules to optimize appointment availability, resource capacity, patient access, wait times, and follow-ups
• Update patient demographics, verify insurance details, generate forms, respond to emails, and document emergency contacts in EPIC and other systems
• Collect copayments and service fees, issue receipts, and reconcile daily financial transactions
• Answer multi-line phones, take messages, route inquiries, and make outbound appointment calls
• Communicate information about Duly clinical personnel to patients and others
• Schedule follow-up and in-house specialist referral appointments
• Participate in daily and weekly team huddles
• Review performance dashboards and escalate issues, suggest improvements, or adjust workflows
• Maintain patient confidentiality and adhere to HIPAA standards
• Monitor patient wait times and communicate delays
• Perform additional duties and special projects as assigned

Patient Service Representative – Geriatrics

• Greet patients in a friendly manner by phone or in person.
• Develop and maintain effective working relationships with internal physicians and scheduling staff at facilities.
• Verify patient personal and insurance information and coordinate pre-op testing per insurance.
• Serve as the single point of contact for internal staff and external inquiries for scheduled procedures.
• Schedule and/or reschedule pre-op lab and other testing before procedures and surgeries as necessary.
• Contact patients to confirm procedures or surgeries.
• Explain and verify proper prep instructions with patients and route to a nurse when appropriate.
• Prepare essential paperwork for the referral coordinator and facilities.
• Verify daily doctors' schedules and print and distribute them to appropriate personnel.
• Maintain strict patient confidentiality.
• Work with billing staff to ensure procedures are charged.
• Cover or fill in for co-workers as needed.
• Track case volume and direct cases to facilities according to management direction.

Scheduler – Vascular Surgery

• Provide patient care, support, and guidance
• Execute plans of care under the guidance of PT/OT providers
• Set up and adjust exercise equipment
• Assist with setup and delivery of modalities, including electrical stimulation, ultrasound, and hot/cold packs
• Use educational techniques, demonstration, and cueing to ensure patient understanding of exercises
• Monitor patient safety and response to exercise intensity
• Discuss patient performance with PT/OT providers
• Monitor patient arrivals and maintain clinic flow
• Start patients on time and keep patients informed of clinician delays
• Maintain cleanliness of the clinic, waiting areas, exam rooms, and equipment
• Order supplies under the direction of the Manager
• Perform front-end tasks including check-in, copay/financial responsibility collection, answering phones, and scheduling appointments
• Communicate with the PT/OT and Chiropractic referral team regarding patient insurance benefits
• Manage clinician schedules, including confirmation calls and rescheduling

Rehabilitation Technician

Performance Marketing

• Coordinate best-in-class care delivery and improve health outcomes.
• Collaborate with providers, clinical support staff, and operations to ensure patients are scheduled and seen as intended.
• Schedule appointments and explain the purpose of appointments.
• Provide same-day access and navigate patient care.
• Validate patient demographics and verify coverage.
• Serve as a resource and subject matter expert for team members.
• Assist leadership with daily workflow coordination, onboarding and training, and troubleshooting complex issues.
• Maintain quality and operational standards.
• Communicate process and workflow updates.
• Identify opportunities for improvement and escalate operational concerns to appropriate leadership.
• Monitor team productivity, quality, and timeliness and identify trends or opportunities for improvement.
• Assist leadership with reviewing productivity and quality metrics and communicating performance expectations.
• Identify scheduling errors, workflow concerns, or recurring issues and assist with correcting them.
• Participate in quality assurance reviews and provide feedback regarding scheduling accuracy, patient interactions, and department protocols.
• Build value in programs to overcome patient objections and schedule as appropriate.
• Partner with clinical and operational teams to schedule patients.
• Transfer clinical calls to Triage when required.
• Participate in quality assurance reviews for outreach efforts.
• Reference scheduling guidelines and protocols to assure accurate scheduling.
• Review and update patient demographic and insurance information as needed.
• Answer switchboard calls and transfer patients to the correct department.
• Send afterhours physician pages for inpatient and outpatient callers.
• Answer incoming calls pleasantly and appropriately using the assigned greeting and name.
• Speak clearly and professionally.
• Document outreach calls, appointment scheduling, notable patient concerns, and resources provided.
• Participate in departmental projects, huddles, and meetings.
• Maintain and obtain accurate and current resource material.
• Participate in the rotation of department responsibilities and perform other related projects and duties.
• Report to the Practice Manager or Operational Supervisor.

Lead Patient Access Conversion Specialist – Dermatology

• Serve as Department Lead Technologist and assist other GI Technicians
• Ensure quality and accountability for assigned work
• Supervise department work and delegate tasks to staff
• Counsel and coach team members, including conflict mediation
• Maintain staff schedules and manage time off and call-ins to ensure adequate staffing
• Organize trainings and in-services
• Assist with staff development, new employee orientation, and training
• Monitor staff compliance with policies and procedures
• Maintain accreditation logs, records, infection queries, daily surveys, and incident reports
• Maintain records verifying professional employees’ licenses and certifications
• Coordinate bi-annual peer chart reviews for all doctors
• Communicate with accreditation consultants and mobile anesthesia
• Manage office inventory, equipment service, purchasing, supplies, training, and vendor relationships
• Ensure instrumentation and supplies are available before surgical procedures
• Set up, turn over, clean, and restock GI rooms
• Maintain sterile and aseptic technique during procedures
• Clean, prepare, decontaminate, and maintain GI scopes, surgical instruments, equipment, and supplies
• Observe and anticipate common surgical complications and assist with emergency care; report unusual conditions to the RN
• Document biological indicators for sterile processing equipment
• Maintain sterile storage and inventory levels
• Stock supplies in rooms and blanket warmer
• Assist with room turnovers

Medical Assistant – Certified Medical Assistant

Nurse, Radiation Oncology

Ophthalmic Technician

Nurse Practitioner or Physician Assistant

Surgery Scheduler

Ophthalmic Technician

Ophthalmic Technician

Ophthalmic Technician

Ophthalmic Technician

Ophthalmic Technician

Patient Service Representative – Geriatrics

Scheduler – Vascular Surgery

Rehabilitation Technician

Lead Patient Access Conversion Specialist – Dermatology

Lead GI Technician