Edwards Lifesciences

Clinical Specialist

• Help make each site independent on procedures, product preparation and support
• Provide guidance on device use so physicians and staff reach expert proficiency and deliver positive patient outcomes
• Travel frequently within an assigned territory after extensive training to clinically train customers on THV technology
• Work independently in valve crimping, case management, pre-case planning, post-case management, 3 Mensio management, Therapy Awareness program management and clinical education programs
• Implement sales and educational materials for clinicians
• Validate software and hardware updates in the field
• Plan and implement growth strategies within focused accounts with Sales Management
• Develop clinical champions among current and potential customers for THV products
• Collaborate with clinicians to deliver training and educational materials during training sessions
• Educate physicians and staff to reach expert proficiency in the THV procedure
• Attend implants and conduct device preparation and Sapien valve crimping in assigned cases
• Support physicians during THV procedures and manage complaint handling as needed
• Support cases outside the assigned region as needed
• Partner with Territory Managers to select sites and grow THV therapy through awareness programs
• Partner with proctors and sales organization to plan and implement physician and support staff trainings
• Assist in developing the THV procedure in Cardiology and Surgery
• Report to an assigned Regional Director and collaborate with Sales, Clinical Affairs, Marketing, Quality, Regulatory and Education

Field Clinical Specialist – Transcatheter Heart Valve

• Support field clinical specialist activities and business outcomes
• Deliver clinical education and operational expertise through post-commercial education and training for clinical end-users
• Certify centers, physicians, related staff, and Edwards personnel according to SOPs
• Interact with KOLs and proctors
• Educate users on device operation, handling, implantation, and troubleshooting techniques
• Develop and improve training curricula, materials, and tools based on clinical trial experience, guidelines, and SOPs
• Train physicians and hospital personnel through one-on-one sessions and structured in-service education programs
• Provide follow-up support during commercial procedures to ensure continuity of education and technical support
• Plan and implement growth strategies within focused accounts with Sales and Sales Management
• Upsell in key strategic accounts with Business Managers
• Validate software and hardware updates in the field
• Review clinical support activities, market changes, assigned accounts, and competitive activity with the NSM and Sales Specialist

Field Clinical Specialist – THV

Analyst

• Sustain and continuously improve the Application Lifecycle Management (ALM) platform
• Manage and monitor the ALM enhancement request backlog
• Partner with stakeholders to capture business needs and convert them into system requirements, functional specifications, workflows, reports, and configuration requests
• Lead requirements elicitation, analysis, documentation, prioritization, and traceability activities
• Align ALM processes with business requirements, regulatory expectations, and quality system procedures
• Define tracker structures, attributes, lifecycle states, approval workflows, role-based access needs, templates, dashboards, and reporting requirements
• Analyze current-state processes and optimize ALM workflows to improve compliance, usability, and traceability
• Develop and maintain process documentation, requirements documents, user stories, test scenarios, training materials, work instructions, job aids, and knowledge base content
• Ensure test strategies and plans adequately cover requirements
• Support user acceptance testing, defect triage, traceability reviews, evidence collection, and validation documentation reviews
• Facilitate workshops, design sessions, stakeholder reviews, and decision discussions
• Collaborate with technical teams to troubleshoot system issues and support root cause analysis
• Drive user adoption through training, communication, super-user engagement, best-practice sharing, and ongoing support
• Support governance activities such as change impact assessments, enhancement intake, prioritization, release planning, access reviews, and compliance monitoring
• Mentor or serve as a knowledge resource for business analysts, project team members, and ALM super-users

Senior Analyst, Digital Quality

Account Manager

• Create and develop the THV market in a given territory
• Partner with Field Clinical Specialists and the Regional Director to provide comprehensive guidance on device use
• Acquire thorough working knowledge of products, therapies, procedures, and applications
• Establish customer contact and strengthen relationships to create and protect THV business
• Drive penetration of THV products in the territory
• Create new business with new customers
• Coordinate activities from site selection to independence, including identifying site teams and coordinating training and proctoring
• Present patient selection to Cardiologists and Surgeons
• Be accountable for achieving sales targets
• Monitor sales activity and prepare forecasts by account, product, and therapy
• Propose expenses for meetings and customer activities, including Proctor visits
• Keep customer records up to date
• Execute Edwards marketing and product launch strategy
• Manage inventory, including ordering, shipment, swap, and scrap

Territory Manager – Transcatheter Heart Valve

• Create and develop the Transcatheter Heart Valve market in the assigned territory
• Partner with Field Clinical Specialists and the Regional Director to provide guidance on device use
• Develop thorough working knowledge of products, therapies, procedures, and applications
• Establish customer contact and strengthen relationships to create and protect THV business
• Drive penetration of THV products in the territory
• Create new business with new customers
• Coordinate activities from site selection to independence, including identifying site teams, training, and proctoring
• Present patient selection to Cardiologists and Surgeons
• Achieve sales targets
• Monitor sales activity and prepare account, product, and therapy forecasts
• Propose expenses for meetings and customer activities, including Proctor visits
• Keep customer records up to date
• Execute Edwards marketing and product launch strategy
• Manage inventory, including ordering, shipment, swap, and scrap

Executive Assistant

• Manage the executive’s schedule and calendar, including calendar changes and requests
• Use computer programs to prepare correspondence and presentations, track and chart metrics data, perform data entry, and generate reports
• Prepare information, documents, and logistics for the assigned department, organizational group, or executive management
• Perform general administrative activities, including screening and directing phone calls, filing, and composing and typing correspondence
• Schedule domestic and international travel in compliance with policies and procedures
• Plan and execute meetings and events
• Provide high-level executive partnership to the Senior Vice President of Sales and Sales Leadership Team

Executive Assistant, US Sales, Surgical Structural Heart

• Analyze 3D Computed Tomography reconstruction for cases for BU case planning to determine measurement suitability for anatomy for BU implantation
• Provide comprehensive imaging reports for case planning purposes
• Perform CT reconstructions beyond the scope or experience of the field team to support case planning and optimize patient outcomes
• Track the case planning process through multiple technical platforms in partnership with analysts, field teams, sales operations, information technology, and external stakeholders
• Train field teams and/or health care providers on CT and other imaging modality acquisition and interpretation
• Provide guidance on case planning strategy execution
• Enter case planning measurement data into CRM software
• Identify gaps and recommend CT acquisition process improvements
• Design and develop image-analysis training content for stakeholders
• Assist with quality assurance processes and other team process improvements
• Participate in knowledge-transfer sessions with field teams to review challenging cases and identify process improvements

Senior Specialist, Clinical Imaging, TMTT

• Conduct analysis of multiple imaging modalities for the case planning team supporting the TMTT US commercial team
• Analyze 3D Computed Tomography reconstruction to determine measurement suitability for anatomy and provide comprehensive imaging reports
• Perform CT reconstructions beyond the scope or experience of the field team to optimize patient outcomes
• Track the case planning process through multiple technical platforms in partnership with analysts, field teams, sales operations, information technology, and external stakeholders
• Train field teams and/or healthcare providers on CT and other imaging modality acquisition and interpretation
• Provide guidance on case planning strategy execution
• Enter case planning measurements into CRM software
• Identify gaps and recommend CT acquisition process improvements
• Design and develop image-analysis training content for field support teams and healthcare professionals
• Assist with quality assurance processes and other process improvements
• Participate in knowledge-transfer sessions to review challenging cases and identify process improvements

Senior Specialist, Clinical Imaging – TMTT

Clinician

• Apply professional expertise and judgment to support product quality activities and business outcomes
• Provide medical/clinical guidance and final direction to complaint staff and engineers on event interpretation, investigation, coding, regulatory reporting, and complaint closure
• Author and/or review complaint conclusions, closure statements, and customer communications, including complex or novel cases
• Evaluate information from clinical specialists, sales staff, physicians, nurses, hospital staff, and customers to support complaint investigations and resolve complex cases
• Evaluate simple and complex cardiovascular imaging, including Echo, Fluoroscopy, and CT Scan
• Provide clinical input to Product Risk Assessments and collaborate with Product Safety on Decision Rationale Matrices, reporting evaluations, and clinical or patient-risk decisions
• Develop and deliver clinically based training to complaint staff and engineers
• Review regulatory submissions, regulatory agency requests, and ad hoc clinical analyses
• Communicate clinical conclusions, complaint data, trends, and patient-risk information to internal Quality, Manufacturing, Product Safety, and Product Development stakeholders
• Participate as a clinical SME in cross-functional discussions and audits
• Perform or provide clinical interpretation for complaint-related activities, including review of clinical records, procedural information, literature, images, videos, and other clinical data
• Identify and support process improvement, clinical standardization, and development or revision of procedures, tools, and training materials
• Provide consultancy to the quality compliance team
• Consult in project settings within specific sections of quality compliance
• Represent leadership on project sections while interfacing with managers and the quality compliance team
• Perform other incidental duties

Product Quality Clinician, Imaging

• Educate physicians on device handling, implantation, and troubleshooting techniques related to equipment required for device implants
• Coordinate one-on-one training sessions and in-service education programs in hospital environments
• Provide medical staff with clinical instructions supporting the full continuum of patient care
• Identify therapy adoption opportunities with sales representatives and managers in local geographies
• Serve as the designated expert on Edwards products by sharing knowledge and training hospital staff
• Provide on-site, real-time guidance during clinical implants and proactively prepare contingency plans for unforeseen occurrences
• Document procedural case observations for regulatory requirements and continuous improvement
• Collaborate with product development teams to provide feedback on device features and new device development
• Cover EVOQUE (TTVR) cases in Illinois, Wisconsin, and Northwest Indiana, with additional coverage as needed across the US

Field Clinical Specialist

Business Analyst

• Optimize business processes and systems by assessing business needs and developing, proposing, and leading solution implementation
• Act as a Subject Matter Expert in business processes
• Develop functional business requirements and articulate system functionality and features
• Translate business needs into functional requirements
• Perform complex root cause analysis and troubleshoot business processes
• Test and research data integrity and accuracy
• Identify and recommend innovations to enhance business-process efficiency and effectiveness
• Develop organizational change-management, training, and communication strategies
• Assess impacts of process and system changes, minimize disruption, streamline transition, and improve adoption
• Facilitate process mapping and requirements-gathering sessions
• Lead testing and validation of processes and systems
• Serve as liaison between business process owners, business units, functional groups, regions, and IT
• Train and transfer knowledge to super-users to drive process automation and optimization
• Train users on new processes, workflows, and systems
• Perform other incidental duties

Senior Analyst, Business

Manager

• Foster a culture of accountability, continuous improvement, and operational excellence
• Partner with Commercial Operations leadership to define and execute annual and long-range strategic priorities
• Translate executive objectives into measurable action plans, governance structures, and performance metrics
• Drive high-priority business initiatives and ensure cross-functional accountability
• Monitor strategic goals and identify risks, dependencies, and mitigation plans
• Lead special projects and enterprise initiatives for Commercial Operations leadership
• Prepare executive briefings, business reviews, leadership materials, and strategic presentations
• Facilitate leadership meetings, operating reviews, and business planning sessions
• Synthesize data, stakeholder input, and business insights to drive decisions
• Manage leadership communications and organizational alignment
• Establish operational rhythms, governance models, and management systems
• Improve cross-functional collaboration and remove execution barriers
• Lead QBRs, MBRs, annual sales planning, and strategic reviews
• Streamline processes and improve organizational performance
• Support integration of new technologies, processes, and organizational capabilities
• Partner with analytics and business intelligence teams to monitor KPIs and business outcomes
• Develop performance reviews to support decision-making
• Provide leadership visibility into risks, opportunities, and market dynamics
• Own leadership team governance and meeting effectiveness
• Track decisions, commitments, and executive action items
• Facilitate alignment across functional leaders and support escalation management

Senior Manager, Commercial Strategy, TMTT

Director

• Ensure THV value messages are consistently developed and delivered, and communicate customer feedback on the value proposition to internal THV leadership
• Develop, synthesize, and present health economic analytics
• Establish and maintain relationships with hospital executives, cardiovascular administrators, quality, finance, documentation integrity, billing, and physicians
• Support hospitals in establishing and maintaining THV programs through provider-specific reimbursement plans covering coding, coverage, and payment
• Analyze the structural heart landscape, trends, and market insights
• Manage and address coverage policy issues with payors
• Understand and apply health economic and quality content related to billing, coding, payment, coverage, policy, hospital finances, structural heart programs, cath lab and OR processes, clinics, and procedures
• Identify additional expertise, assimilate information, and communicate trends, clinical research, policies, and their impact on the TAVR/Structural Heart business
• Identify market trends and customer needs and support strategy and resource development
• Manage multiple programs and customers, provide high-touch program support, and build access to key organizational leaders
• Build strategic relationships with sales, marketing, government affairs, and medical/clinical affairs partners
• Assist Regional and Territory Sales Managers with strategic initiatives
• Perform other assigned duties and responsibilities

Director, Health Economics & Reimbursement

Data Analyst

• Act as a strategic partner to business unit stakeholders at the APAC and country levels
• Lead cross-BU and/or regional requirements to ensure consistency and useability
• Scope, evaluate and deliver commercial dashboards/reporting, analytics and strategic insight needs to deliver business outcomes
• Work with JAPAC Biz Ops, Global IT and Strategy to manage the portfolio of available and upcoming JAPAC Digital Tools (Platforms/Website/Apps), driving product ownership and system harmonization
• Explore opportunities to develop new & improved digital solutions leveraging existing data, systems and tools
• Coordinate the evaluation, scope, execution cadence of change/new reporting/dashboard requests
• Perform data integrity and manipulation tasks such as merging duplicate records and establishing proper ownership of existing accounts and contacts
• Support Strategy with Data Stewardship and Governance Initiatives
• Drive best-practice for adoption, usage, data maintenance & integrity
• Provide guidance to the team
• Other incidental duties

Manager, Analytics

• Develop solutions to and lead execution on complex projects
• Act as key contact and liaison between data analytics and business stakeholders, including senior internal/external personnel
• Automate, standardise and deliver commercial dashboards, reporting, analytics and strategic insights to deliver business outcomes
• Create customised reports to provide insights for stakeholder business decisions
• Aggregate data from different sources and ensure data integrity
• Coordinate evaluation, scope and execution cadence of change/new reporting/dashboard requests
• Proactively identify issues and provide recommendations for process improvement with stakeholders
• Perform data integrity and manipulation tasks, including merging duplicate records and establishing ownership of existing accounts and contacts
• Support Strategy with Data Stewardship and Governance initiatives
• Drive best practices for adoption, usage, data maintenance and integrity
• Perform other incidental duties

Field Clinical Specialist – Transcatheter Heart Valve

Field Clinical Specialist – THV

Senior Analyst, Digital Quality

Territory Manager – Transcatheter Heart Valve

Territory Manager – Transcatheter Heart Valve

Executive Assistant, US Sales, Surgical Structural Heart

Senior Specialist, Clinical Imaging, TMTT

Senior Specialist, Clinical Imaging – TMTT

Product Quality Clinician, Imaging

Field Clinical Specialist

Senior Analyst, Business

Senior Manager, Commercial Strategy, TMTT

Director, Health Economics & Reimbursement

Manager, Analytics

Senior Analyst, Data Analytics