Fortive

Account Manager

• Manage assigned electrical distribution accounts, owning achievement of sales and profitability objectives
• Develop and execute annual business plans with distributor partners to drive sales growth and market share gains
• Maintain accurate forecasting, pipeline visibility, and account planning activities
• Build productive relationships with distributor sales teams, product managers, procurement professionals, branch leadership, and operations personnel
• Partner closely with field sales teams to improve alignment and strengthen execution within assigned distributors
• Support execution of channel programs, promotions, training initiatives, and marketing campaigns
• Develop a strong understanding of distributor go-to-market models, category management practices, and sales processes
• Analyze POS, inventory, bookings, and market performance data to identify business opportunities and risks
• Conduct routine business reviews with assigned partners to evaluate performance against growth objectives
• Monitor customer, market, and competitor activity, and communicate insights to leadership
• Utilize AI-enabled productivity and analytics tools to improve account management effectiveness
• Collaborate with internal teams to resolve customer issues and improve overall distributor satisfaction
• Support adoption of company programs that improve sales effectiveness and customer engagement

National Account Manager – Electrical Distribution

• Own and lead Fluke's relationship with top Electrical Distributor accounts across North America
• Serve as the primary point of contact for account planning and execution
• Develop and execute annual account plans aligned with distributor priorities and Fluke's growth objectives
• Lead joint business planning activities, establishing revenue targets, market share objectives, and performance metrics
• Maintain accurate forecasting, pipeline visibility, and account planning activities
• Build and maintain relationships across distributor headquarters, branch, regional, and functional teams
• Partner with field sales teams to improve alignment and strengthen account execution
• Support channel programs, promotions, training initiatives, and marketing campaigns
• Develop understanding of the distributor's go-to-market model, branch network, category management practices, and sales processes
• Provide business performance analysis, POS trends, inventory management, and profitability recommendations
• Identify growth opportunities across key vertical markets through account analysis and market insights
• Conduct routine business reviews against growth objectives
• Monitor customer, market, and competitive activity and develop recommendations to capture market share
• Utilize AI-enabled productivity and analytics tools to inform account decisions
• Partner with Channel Marketing, Product Management, Finance, and Sales Leadership to align resources and investments
• Collaborate with internal teams to resolve customer issues and improve partner satisfaction
• Support adoption of programs that improve sales effectiveness and customer engagement

National Account Manager – Strategic Distributor Accounts

Manager

• Support the growth of Fluke’s U.S. Government business as part of the Legal organization
• Provide transactional legal support and guidance across the full lifecycle of U.S. Government contracts
• Support proposal development, writing, and submission of responses to U.S. Government RFIs, RFPs, and RFQs
• Advise on contract structure, risk, and compliance
• Negotiate and review awarded contracts and modifications
• Interpret and analyze FAR, DFARS, GSAR, and agency-specific regulations
• Provide practical, risk-based guidance on contract terms, compliance obligations, and negotiation strategy
• Partner with internal stakeholders to support compliant deal execution
• Interface with government contracting officers and customers
• Support audits, reporting, and contract documentation
• Monitor regulatory changes and advise on business impact and recommended actions
• Develop and deliver training on government contracting requirements and best practices
• Drive process improvements using the Fortive Business System

Government Contracts Manager

Product Designer

• Own UX work from discovery through post-launch iteration
• Plan and conduct user research
• Turn research and product data into clear findings and recommendations
• Design user flows, information architecture, interactions, and responsive interfaces
• Create and test AI-assisted and code-native prototypes
• Work within and contribute to Accruent’s design system and evolving UI pipeline
• Apply accessibility standards throughout the design process
• Evaluate AI-generated UI for usability, quality, responsiveness, and design-system alignment
• Partner with Product and Engineering to balance user needs, business goals, and technical constraints
• Present design decisions and facilitate productive critiques
• Review implemented work and collaborate with Engineering and QA to address gaps
• Manage work across multiple products and priorities
• Help shape complex products used to manage physical assets, locations, and operational workflows
• Help evolve Accruent’s UX practice through stronger research, shared design systems, functional prototyping, and closer integration between design and implementation

Senior UX Designer

Customer Support

• Create quotes based on customer requirements and commercial agreements
• Enter and process incoming orders through SFDC, EDI, web portal, email, and phone
• Enter and process returns and corresponding credit notes
• Respond to customer inquiries accurately and promptly
• Provide solutions or alternatives to resolve customer complaints within established timelines
• Maintain accurate customer account records
• Guide customers using knowledge of products, services, and internal procedures
• Coordinate activities between ASP, service providers, and internal and external partners
• Coordinate order management between Customer Service and Planning, Logistics, Marketing, and Sales
• Identify operational deviations, propose countermeasures, and proactively resolve complex issues
• Develop reports and perform KPI trend analysis related to order management
• Identify process-improvement opportunities and support optimized process design and implementation
• Communicate business issues or opportunities to the next level of management

LATAM Customer Service Specialist

Technical Program Manager

• Own end-to-end program planning and execution across the Fusion SaaS portfolio, including Finance, Order Management, RMCS, Subscription Management, CPQ and enabling systems
• Manage milestones, dependencies, risks and delivery outcomes across workstreams
• Drive the program through crawl, walk and run phases with measurable gates
• Partner with Services and Commercial leaders to deliver scalable systems and workflows for service delivery, renewals, billing, entitlements and lifecycle management
• Ensure systems support service and subscription contracts, revenue recognition, renewals automation and financial and legal compliance
• Drive RMCS and Subscription Management maturity to reduce revenue leakage and improve billing accuracy
• Own strategic vendor and partner relationships for the Oracle Fusion SaaS ecosystem
• Lead joint roadmap planning, influence product direction, manage commercial terms and maximize platform value
• Integrate ERP, CRM, Digital, Data, Finance and Operations capabilities
• Resolve cross-team dependencies across Finance, OM, RMCS, Subscription, CPQ and Services workstreams
• Manage delivery tradeoffs, sequence work based on business value and escalate capacity or priority conflicts
• Define and track business outcomes including speed, revenue enablement, cost avoidance, billing accuracy and operational efficiency
• Provide program status, risk and value-realization updates to the Director Applications, CIO, CFO and L1 team
• Support governance cadence and decision-making forums with data and recommendations
• Coordinate with the EMEA site lead to maintain ERP operational continuity during transition
• Maintain stability across Supply Chain, Manufacturing, Finance and AMS/BPO operations
• Own the Fusion SaaS program budget, including investment, delivery costs, vendor spend and value realization
• Report to the Director Enterprise Applications and collaborate with L1 leadership, CFO, Services and Commercial leaders, ERP and CRM leads, EA/PMO/LPM, IDC delivery teams and EMEA operations

Senior Technical Program Manager, Fusion SaaS & Services Enablement

• Support internal and external users on Gordian’s in-house systems
• Provide customer support via phone, email, chat, and online help channels
• Answer product, order, billing, and invoice questions
• Assist with payments, refunds, order replacements, and cancellations
• Provide how-to guidance and user information for company software products
• Troubleshoot software errors and issues, research answers, and escalate to next-level support when required
• Log customer contacts in the ticketing system for tracking and follow-up
• Respond within designated service level agreements
• Assist with client improvement areas and user training
• Identify system performance problems and recommend changes

Customer Support Specialist

• Provide support and training for Gordian products and services centered around Job Order Contracting for clients in a specific geographic area
• Prepare and maintain schedules of detailed activities to accomplish procurement objectives within specified time periods
• Implement and adhere to project procedures from project identification through construction execution for various Job Orders
• Assist in overseeing development and review of project scopes of work
• Review proposals and ensure contract compliance through notice to proceed and construction execution
• Read and understand construction plans and specifications
• Conduct comprehensive price proposal reviews
• Create and review detailed construction line-item proposals
• Train contractors in Gordian software and client procedures
• Assist in client contract bidding
• Communicate with clients and internal team members to ensure projects are completed on time and on budget

Construction Account Manager

• Provide support and training for products and services centered around Job Order Contracting (JOC) for clients in a specific geographic area
• Prepare and maintain schedules of detailed activities to accomplish procurement objectives within specified time periods
• Implement and adhere to project procedures from project identification through scope-of-work development and review, proposal review, contract compliance, notice to proceed, and construction execution for Job Orders
• Read and understand construction plans and specifications
• Conduct comprehensive price proposal reviews
• Create and review detailed construction line-item proposals
• Train contractors in Gordian software and client procedures
• Assist in client contract bidding
• Communicate with clients and internal team members to ensure projects are completed on time and on budget

• Provide support and training for products and services centered around Job Order Contracting (JOC) for clients in a specific geographic area
• Prepare and maintain schedules of detailed activities to accomplish procurement objectives within specified time periods
• Implement and adhere to project procedures from project identification through construction execution for various Job Orders
• Assist in overseeing development and review of project scopes of work
• Review proposals and ensure contract compliance through notice to proceed and construction execution
• Read and understand construction plans and specifications
• Conduct comprehensive price proposal reviews
• Create and review detailed construction line-item proposals
• Train contractors in Gordian software and client procedures
• Assist in client contract bidding
• Communicate with clients and internal team members to ensure projects are completed on time and on budget

IGSA Account Manager

Solutions Engineer

• Translate complex customer business requirements into viable business solutions
• Build long-term customer relationships
• Serve as the single point of contact for customer engagements
• Manage business process analysis, software installation, configuration, training, and client management
• Lead discovery, co-creation workshops, and stakeholder interviews
• Document capital planning process requirements and project success factors
• Generate and manage project plans, milestones, communications, and risk mitigation
• Develop project plans, manage meetings and reporting, follow up on tasks, identify risks, and maintain focus on priorities, timelines, and budgets
• Help clients modify processes to maximize product ROI
• Lead core and transactional data migration projects, including mapping, importing, and error/warning analysis
• Develop agendas, project progress documentation, action items, process flows, and reports
• Train customers on solution operation and capital planning processes
• Establish foundations for post-engagement customer success
• Assist with presales needs analysis, project scoping, and pricing
• Identify change request opportunities and sell additional resources/services
• Act as a product expert and apply best practices
• Ensure adherence to Gordian’s project methodology and leverage Fortive Business System tools
• Track billable hours, time, expenses, revenue forecasts, and resource forecasts
• Deliver at least 70%–80% billable hours
• Travel for in-person customer visits

Capital Planning, Solutions Consultant

Full-stack Engineer

• Provide technical leadership across product areas
• Shape architecture and guide complex engineering initiatives
• Lead the design and evolution of scalable, secure, highly available systems and platforms
• Define architectural direction, engineering standards, and technical best practices across teams
• Drive modernization, cloud transformation, platform scalability, and developer productivity initiatives
• Lead technical planning, design reviews, and risk mitigation for cross-team initiatives
• Partner with Product Management, Engineering Managers, Architects, and stakeholders to turn business goals into sustainable technical solutions
• Mentor engineers and strengthen technical leadership, design practices, and knowledge sharing across the organization

Staff Software Engineer

Project Manager

• Lead SaaS implementation projects through the full lifecycle from kickoff through go-live and transition to Customer Success
• Develop and maintain project plans, schedules, budgets, and governance structures
• Ensure project scope, objectives, deliverables, and success criteria remain aligned
• Manage project financials, risks, issues, dependencies, and change requests
• Serve as the primary point of accountability for project delivery
• Build trusted relationships with customer stakeholders, including business and technical leaders
• Facilitate project meetings, workshops, steering committees, and executive status discussions
• Coordinate consultants, solution architects, customer teams, and other stakeholders
• Manage competing priorities, dependencies, and cross-functional requirements
• Provide clear communication and actionable guidance during ambiguity or change
• Lead teams through delivery challenges while maintaining project alignment
• Identify risks, issues, and dependencies early and develop mitigation and escalation strategies
• Support change management, stakeholder alignment, and user adoption activities
• Improve Project Management and Implementation Services standards, methodologies, tools, and best practices
• Share lessons learned and delivery expertise across the Project Management community
• Report to the Manager, Project Management and collaborate with Implementation Consultants, Solution Architects, Customer Success Managers, Product Management, Support Services, and customer stakeholders

Director

• Lead Accruent’s EMEA business, accountable for regional growth, retention, profitability, and overall performance
• Develop and execute regional strategy aligned with global priorities
• Represent EMEA in global leadership forums and provide market and customer insights
• Lead direct sales and account management teams to achieve ARR, retention, bookings, and pipeline targets
• Drive forecasting, territory planning, account prioritization, deal governance, pricing, contract strategy, and deal quality
• Foster value-based selling focused on customer outcomes, new logo acquisition, and expansion
• Partner with regional and global partner leaders to execute partner-led growth
• Oversee Customer Success, onboarding, adoption, retention, and long-term customer value
• Champion customer needs with Product, Support, and Engineering
• Guide Solutions Consulting through demonstrations, technical expertise, and consultative sales support
• Build, coach, and scale high-performing regional teams
• Establish accountability, performance expectations, and talent development plans
• Identify strategic growth opportunities across European markets
• Strengthen strategic partnerships, market reach, thought leadership, and customer and partner engagement
• Maintain compliance with regional legal, regulatory, and financial requirements
• Collaborate with Finance, Legal, Marketing, Product, Customer Success, and Operations
• Deliver ARR, retention, bookings, pipeline, profitability, customer satisfaction, adoption, and forecast accuracy objectives

Managing Director – Europe Middle East & Africa

• Support Sales Representatives with post-sale activities
• Act as the primary contact for customer support
• Drive cross-sell and upsell opportunities within assigned accounts
• Track customer orders and follow up on delivery timelines
• Assist with renewals and contract follow-ups
• Triage incoming customer complaints and determine appropriate resolution paths
• Coordinate with internal departments to resolve customer issues quickly
• Maintain accurate CRM and case management records in MSD
• Log customer interactions, complaints, and resolutions
• Maintain customer profiles, interaction histories, and notes
• Categorize and close cases/tickets within designated timeframes
• Prepare quotes, proposals, and product literature
• Follow up on missing documents, approvals, and order confirmations
• Coordinate onboarding materials or training planning for new customers
• Identify recurring service issues and process inefficiencies
• Report trends to leadership and recommend workflow improvements
• Participate in team huddles and process improvement projects
• Maintain knowledge of products, services, promotions, pricing, and service changes
• Share relevant product or promotional details with customers
• Coordinate with marketing or sales enablement teams on current collateral
• Track response times, resolution rates, and customer satisfaction metrics
• Share insights to improve service delivery and support outcomes