Support Specialist jobs in United States

Explore 17 matching jobs.

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Posted: 10/22/2026
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Gainwell Technologies

Operations Support Specialist

Gainwell Technologies
Posted 10/22/2026full-timeWest Sacramento • California • United StatesMid-LevelSenior💰 $46,600 - $66,500 per yearWebsite
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Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in Microsoft Excel and data analysis tools while ensuring accuracy and quality in production processes. Capable of bridging communication between clients, project managers, and technical staff to effectively document and share business requirements.

Highest-signal resume keywords
Microsoft Excel ProficiencyData Analysis SkillsStrong Organizational SkillsCommunication SkillsProblem-Solving Skills

About the role

Key responsibilities & impact
  • Support production of alternate format beneficiary correspondence
  • Manually validate and transmit print jobs using designated file transfer methods and systems to internal and external print vendors
  • Ensure jobs are completed according to established deadlines
  • Serve as vendor interface for issues involving jobs sent for processing and completion
  • Manually track daily jobs and volumes, including letter type
  • Update Operating Procedure Manuals as required
  • Bridge clients, project managers, and technical staff to define, document, and share business requirements and expected impacts
  • Identify and escalate file, data, or production issues that may impact quality or delivery
  • Support user acceptance testing, defect resolution, and solution implementation activities
  • Work Monday through Friday, 7:00 a.m. to 3:30 p.m.

Requirements

What you’ll need
  • Proficiency in Microsoft Excel and data analysis tools
  • Strong analytical and business process skills
  • Strong organizational, communication, and problem-solving skills
  • Knowledge of CRM system navigation and usage
  • Ability to create and maintain documentation
  • Reliable and accountable
  • Strong attention to detail and data accuracy
  • Able to work independently and in team environments
  • Onsite work required at the West Sacramento, CA office
  • Must use video cameras during all interviews
  • Photo required during screening for verification throughout the recruitment process

Benefits

Comp & perks
  • Work flexibility
  • Learning and career development opportunities
  • Flexible vacation policy
  • 401(k) employer match
  • Comprehensive health benefits
  • Educational assistance
  • Leadership and technical development academies

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Strong Attention To DetailReliable And AccountableAbility To Work IndependentlyAbility To Work In Team Environments
Tools & Technologies
CRM System Navigation
Industry Keywords
Production SupportVendor InterfaceUser Acceptance TestingDocumentation MaintenanceBusiness Process Skills