Global Payments Inc.

QA Engineer

• Responsible for test activities of assigned projects in the Agile development environment
• Work with Product Owners and Developers to refine backlog items with well-thought-out acceptance criteria
• Collaborate with the team to establish automation testing strategy for the product being tested
• Participate in scrum ceremonies, pair programming, and peer reviews
• Develop and maintain automated UI and API test frameworks using NUnit and C#
• Develop and maintain automated test frameworks using Selenium WebDriver
• Leverage SQL skills for REST API testing
• Work closely with Product Owners, Architects, and Developers on product design and provide thought leadership on test approaches
• Organize and maintain the test script library for assigned areas or applications

Senior Quality Assurance Analyst – Automation, C#, .NET

Business Development Rep

• Drive new business growth by building and converting a strong pipeline of qualified opportunities
• Create measurable revenue impact and contribute to ambitious business growth targets
• Influence strategic purchasing decisions through consultative discovery, data-driven insights, and compelling business cases
• Expand market presence by representing ChargebackHelp at industry events
• Strengthen relationships, elevate brand visibility, and create new opportunities within the payments ecosystem
• Partner cross-functionally to ensure seamless onboarding, rapid adoption of solutions, and faster realization of business value for new customers
• Manage pipeline information, market intelligence, and forecasting to enable informed decision-making and sustainable growth

Business Development Manager

Operations

• Directly oversee, manage and develop the Infrastructure, Middleware and DevOps functions and capability
• Support the operations, delivery, security and compliance needs of all environments and services offered
• Work closely with Client Support, Product Development and shared service teams
• Plan and schedule the team’s business-as-usual workload
• Act as key point-of-contact for planning and delivery of client requirements
• Understand the full tech stack and contribute to problem-solving, troubleshooting and planning
• Act as escalation point for technical incidents and serve as Incident Commander when needed
• Oversee timely, high-quality technical incident Root Cause Analyses and resulting actions
• Integrate Service Management capabilities with Enterprise shared service teams
• Interpret and plan adoption of Technology and Security standards
• Manage risk through remediation plans
• Introduce standards-based tooling, processes and practices for Infrastructure and software deployment
• Participate in broader Enterprise-wide initiatives
• Lead larger projects involving the team’s environments and services
• Mentor, coach and develop direct team members
• Direct priorities and oversee offshore and contract resources

Systems and Operations Manager

Sales

• Drive sales for Genius® and other Global Payments solutions to small and mid-sized businesses across restaurant, retail, and service industries
• Own and manage a consistent pipeline through field prospecting, digital outreach, and local networking
• Deliver consultative, value-based presentations in-person and virtually
• Demonstrate how Genius® helps businesses streamline payments, improve operations, and increase customer loyalty
• Collaborate with the District Manager to identify opportunities, set appointments, and close sales within a short cycle
• Maintain accurate pipeline and activity tracking in Atlas and Salesforce, including call notes, follow-ups, and client communications

B2B Sales Representative

• Lead an assigned regional area through planning, coaching, recruiting, selection, performance development and mentoring
• Monitor staff performance, implement goals, document progress and approve incentive compensation calculations
• Work with Human Resources on employee-related issues
• Sell products and services, develop new accounts and expand existing accounts
• Direct sales resources and assist sales executives with effective use of tools
• Establish financial goals, objectives and measurements to meet growth targets
• Develop sales plans, goals, strategies and objectives to achieve team and revenue goals
• Identify critical market segments through market research and competitor analysis
• Implement and execute sales policies and practices
• Oversee trade show participation and help plan sales meetings
• Prepare sales production reports for senior management
• Participate in product building, packaging and pricing decisions
• Monitor client survey results and respond to negative feedback
• Develop and maintain long-term client relationships
• Promote the company’s vision, mission and goals and establish Worldpay as an industry expert and leader
• Encourage staff participation in product, service and industry education
• Assist sales executives with revenue goals and tactical and strategic plans to create and close opportunities
• Perform other related duties as assigned

Sales Manager – Merchant Regional

Support Engineer

• Provide accurate and timely technical information, advice, and assistance regarding the organization's products and services
• Respond to client inquiries, understand technical questions, assess needs, and suggest or promote solutions
• Research and develop proposals for new solutions to technical problems
• Follow up on outstanding issues and maintain up-to-date documentation using databases or computerized systems
• Continue education on the industry, systems, modules, and products to inform clients
• Research and resolve moderately complex client issues within established guidelines
• Transfer knowledge for resolving client and multi-client issues according to the Issue Resolution Methodology
• Clarify impact with clients, conduct internal research, facilitate technical interactions, track issue status, validate corrective actions, and communicate resolutions
• Serve as client contact to resolve issues or define problems for subsequent action
• Participate in calls with technical teams, account management, vendors, and clients
• Update issue-tracking systems and keep clients informed
• Analyze and evaluate client-initiated changes and maintenance requests
• Consult with clients on best practices and conduct internal research
• Perform account maintenance, verify system changes, and ensure accurate outcomes
• Build client relationships through accurate and timely communication
• Establish credibility through knowledge of systems and product functionality
• Understand client business needs and identify opportunities to promote products and services
• Interpret basic technical client issues and project requests
• Assist with root cause analysis and identify required technical changes
• Translate requirements for internal teams and stakeholders
• Advocate for clients within Global Payments while balancing both parties' needs
• Develop functional requirements and specifications for client customization or system changes

Developer Support Specialist

• Drive sales performance visibility across North America
• Deliver trusted insights and performance metrics to support faster, data-driven decisions and business growth
• Establish consistent KPIs and reporting standards across channels and regions
• Improve alignment, accountability and forecasting accuracy
• Lead automation and analytics innovation
• Streamline reporting processes and leverage advanced data solutions
• Provide executive-level analysis and storytelling to identify growth opportunities
• Optimize pipeline performance, revenue outcomes and commercial effectiveness
• Advance AI and predictive analytics capabilities through high-quality data foundations
• Enable smarter planning, stronger performance and long-term competitive advantage
• Partner closely with senior sales leaders and cross-functional Finance, Marketing, Sales Enablement and Commercial teams

Director, Sales Insights – Americas

Security Engineer

• Lead the organization's Secure Access and Zero Trust transformation journey
• Provide technical leadership and strategic direction for SASE, SWG, Proxy, Secure Access, and related network security services
• Own the architecture, engineering, and continuous improvement of Zscaler, Palo Alto, and associated security platforms across a global enterprise environment
• Design, implement, and optimize security controls and policies for internet access, private application access, SSL inspection, traffic steering, threat prevention, and Zero Trust access models
• Drive operational excellence and platform reliability through standardization, tuning, automation, telemetry improvements, SIEM integration, and data-driven performance metrics
• Lead change management and major initiatives, including rollout planning, validation, risk mitigation, rollback readiness, and post-implementation reviews
• Serve as senior technical authority and final escalation point for complex issues, high-risk changes, major incidents, and cross-functional initiatives
• Mentor engineers and partner with security, infrastructure, operations, application teams, and vendors
• Participate in a rotating on-call schedule for incidents
• Act as a senior escalation point for major issues affecting secure access, proxy, SASE, and related network security services
• Contribute to post-incident analysis, corrective actions, readiness activities, operational reviews, and resilience improvements

Senior Network Security Specialist

Account Manager

• Drive sales for Genius® and other Global Payments solutions to small and mid-sized businesses across restaurant, retail, and service industries
• Co-sell alongside branches, run live demos, and close high-value merchant accounts
• Own and manage a consistent pipeline through field prospecting, digital outreach, and local networking
• Deliver consultative, value-based presentations in-person and virtually
• Collaborate with the District Manager to identify new opportunities, set appointments, and close sales within a short cycle
• Maintain accurate pipeline and activity tracking in Atlas and Salesforce, including call notes, follow-ups, and client communications
• Maintain bank and credit union partnerships and bring POS and payments solutions to business clients

Relationship Manager – Payments

• Drive sales for Genius® and other Global Payments solutions to small and mid-sized businesses across restaurant, retail, and service industries
• Co-sell alongside branches, run live demos, and close high-value merchant accounts
• Own and manage a consistent pipeline through field prospecting, digital outreach, and local networking
• Deliver consultative, value-based presentations in-person and virtually
• Demonstrate how Genius® helps businesses streamline payments, improve operations, and increase customer loyalty
• Collaborate with the District Manager to identify opportunities, set appointments, and close sales within a short cycle
• Maintain accurate pipeline and activity tracking in Atlas and Salesforce, including call notes, follow-ups, and client communications
• Maintain bank and credit union partnerships and bring POS and payments solutions to business clients

• Create purposeful sales pipeline product MI through automated dashboards and visualisations
• Help evaluate sales funnel success, optimise conversions, and improve lead-to-live times for merchants
• Work closely with BI, product, and GTM teams to provide product-related leading and lagging performance measures
• Drive adoption of automated reporting using Power BI, Google Data Studio, and other visualisation tools
• Reengineer reports to establish real-time views and implement a value-adding reporting cadence
• Produce commentary on lead performance by source, identify growth areas, and address blockers
• Partner with SMB Line of Business sales teams and leaders for Americas, Software, and Genius to deliver actionable insights
• Create, deliver, and interpret monthly and actual product sales performance insights across regions
• Drive weekly product funnel insight cadences, including lead- and campaign-level analysis that improves performance
• Provide ad-hoc insights for new GTM product launches across product and VAS offerings
• Align forecasts with Finance for short-term plans
• Govern global sales KPI definitions, integrity, and adoption
• Consolidate executive views such as MBR/QBR and draft first-line commentary for leader review

Senior Analyst, Sales Insights

Product Manager

• Define and drive the document management product vision and roadmap
• Identify opportunities to improve Merchant and Partner experiences, operational efficiency, and business growth
• Translate product strategy into prioritized requirements, business cases, and deliverables based on customer and business impact
• Partner with engineering teams, internal stakeholders, and third-party vendors to deliver scalable solutions and successful product launches
• Lead Voice of Customer research and serve as the subject matter expert for document management products and capabilities
• Manage strategic relationships with third-party document management providers
• Serve as the primary liaison for third-party document management vendors, evaluating solution enhancements and releases and influencing product roadmaps through ongoing feedback and collaboration
• Partner with dedicated engineering and operations teams responsible for boarding, implementation, training, and operationalizing document management solutions
• Provide prioritization around strategic initiatives and user-facing roadmaps to communicate key priorities with Product and Engineering

Product Manager, Document Management

Payroll

• Deliver accurate and timely payroll tax filings across U.S. and Canadian jurisdictions
• Reconcile payroll tax data to financial records and resolve variances
• Audit payroll systems, analyze trends, and improve tax reporting quality
• Manage payroll tax configurations, including tax codes and State Unemployment Insurance rates
• Resolve complex tax inquiries
• Translate regulatory changes into compliant and effective process actions
• Collaborate with tax authorities, payroll teams, and HR
• Support documentation and audits
• Contribute to process automation and continuous improvement

Payroll Tax Analyst II

• Own end-to-end QA activities across the software development lifecycle
• Develop test strategy, test planning, risk/impact analysis, functional, integration, regression, API, and release validation
• Design, develop, and maintain automated Playwright test suites
• Integrate test automation into CI/CD pipelines
• Validate payment processing workflows, including authorization, capture, settlement, refunds, voids, declines, and exception scenarios
• Partner with Product, Engineering, Automation, and QA teams to identify quality risks and establish test coverage
• Ensure acceptance criteria and requirements are testable
• Analyze defects, identify coverage gaps, and improve regression effectiveness, automation coverage, and release quality

Senior Quality Assurance Analyst

Director

• Shape and execute the global Voice of Customer strategy across countries, brands, business units, and customer segments
• Govern the enterprise survey program and customer-listening methodology
• Establish standards for survey design, distribution, measurement, reporting, and action
• Build an integrated customer-listening ecosystem connecting survey feedback with behavioral, operational, and market data
• Transform complex customer data into executive insights and scalable dashboards
• Advance the use of Qualtrics, analytics, and AI-enabled capabilities
• Own platform strategy, vendor performance, escalations, and customer-listening practices
• Build and lead a high-performing global customer insights team
• Partner across Product, Operations, and other functions to drive adoption, accountability, and measurable business improvements
• Report to the VP/Head of Customer Experience

Senior Quality Assurance Analyst – Automation, C#, .NET

Business Development Manager

Systems and Operations Manager

B2B Sales Representative

Sales Manager – Merchant Regional

Developer Support Specialist

Director, Sales Insights – Americas

Senior Network Security Specialist

Relationship Manager – Payments

Relationship Manager – Payments

Senior Analyst, Sales Insights

Product Manager, Document Management

Payroll Tax Analyst II

Senior Quality Assurance Analyst

Director, Voice of Customer, Customer Insights & Analytics