Grainger

Systems Engineer

• Configure system solutions for defined business requirements
• Collaborate with product owners and business users to refine user stories
• Create, execute, and validate test cases for configuration and functional changes
• Document functional specifications and user procedures
• Troubleshoot issues related to configuration, master data, and user errors
• Maintain security, compliance, and audit standards
• Identify configuration and process-flow inefficiencies and improve system-effectiveness and delivery metrics
• Participate in release planning and ensure timely delivery of stories
• Translate business requirements into functional specifications and support day-to-day system performance
• Lead solution design and cross-functional configuration work
• Design and implement complex configuration solutions across integrated SAP processes
• Lead requirements-gathering sessions and facilitate business-IT alignment
• Perform root-cause analysis and identify long-term fixes or design enhancements
• Serve as a subject matter expert for functional areas or business processes
• Coordinate with developers, testers, and interface partners to deliver complete solutions
• Support test planning and execution, defect triage, and test-coverage assurance
• Standardize configuration and documentation practices
• Evaluate emerging technologies, tools, or processes and advocate for valuable adoption
• Mentor peers and junior-level talent

Senior Business Systems Engineer – GUS

Sales

• Provide solutions and connect with walk-in customers using guidance, knowledge, and a winning attitude
• Maximize sales opportunities, create customer loyalty, and exceed customer expectations
• Manage the entire customer experience, including product selection, accurate order entry, safely picking product, and safely loading customer vehicles
• Adapt communication style for email, phone, and in-person interactions
• Pick, prepare, and stage will-call orders and shipping products
• Prepare customer backorders and put away received stock
• Assist with merchandising and showroom replenishment
• Perform inventory counts
• Navigate computer systems for customer-facing and warehouse activities
• Perform housekeeping tasks to maintain branch standards
• Report to the Branch Manager

Branch Sales Associate

• Provide solutions and connect with walk-in customers
• Manage the entire customer experience, including product selection, accurate order entry, safely picking products, and safely loading customer vehicles
• Maximize sales opportunities and encourage customer loyalty
• Pick, prepare, and stage will-call orders and shipping products
• Prepare customer backorders and put away received stock
• Assist with merchandising and showroom replenishment
• Perform inventory counts
• Navigate computer systems for customer-facing and warehouse activities
• Perform housekeeping tasks to maintain branch appearance standards
• Follow safety guidelines and process standards, including use of personal protective equipment
• Report to the Branch Manager

Branch Sales Associate, Part-Time

• Provide solutions and connect with walk-in customers using guidance, knowledge, and a winning attitude
• Manage the entire customer experience, including product selection, accurate order entry, safely picking product, and safely loading customer vehicles
• Maximize sales opportunities and encourage customer loyalty
• Adapt communication style for email, phone, and in-person interactions
• Pick, prepare, and stage will-call orders and shipping products
• Prepare customer backorders and put away received stock
• Assist with merchandising and showroom replenishment
• Perform inventory counts
• Navigate computer systems for customer-facing and warehouse activities
• Perform housekeeping tasks to maintain branch appearance standards
• Report to the Branch Manager

General

• Perform machine break/fix activities for different machines at the customer's site
• Implement territory work relating to customer inventory projects
• Perform data collection at the customer's site
• Ensure accurate information is collected to help direct the KeepStock implementation process
• Assist customers with staging, labeling, and organizing product at a customer site
• Cover PTO and perform route-based responsibilities and activities when needed
• Complete product relocation and discontinuation processes
• Assist in the pre-implementation and implementation process for new KeepStock installations
• Assist with customer training and activities related to customer inventory management
• Support inventory management (KeepStock) execution and customer service excellence

On-Site Service Specialist

Representative

• Service multiple customer locations
• Receive and stock purchased product in designated customer locations
• Ensure product stocking levels by scanning for ordering purposes as inventory is depleted
• Resolve customer problems promptly to retain and promote customer loyalty
• Follow designated route defined by routing software tools and maintain route guides
• Identify continuous improvement opportunities in productivity, process, and cycle time
• Comply with safety and inspection requirements of the facility where service is provided
• Help create new orders by engaging with customers to identify additional product needs
• Probe for customer needs during each site visit and work with sales partners to expand Grainger offerings
• Manage customer inventory and provide customer service through the KeepStock program
• Work with partners to implement sales strategy and help customers understand Grainger's MRO solutions

On-Site Service Representative, Part Time

Account Manager

• Cover existing managed accounts north of London and specific accounts in Strathroy, Ontario
• Provide exceptional customer service to new and existing accounts
• Expand share of wallet in existing customers
• Acquire new accounts and win new business through unique value
• Determine sales potential for new and existing customers
• Promote WFS Ltd. products and services through value-based conversations
• Maintain relevant product knowledge
• Assist customers with problems by comparing and introducing products
• Determine customer requirements and recommend specific products
• Identify and report actual and potential customer cost savings
• Communicate with branch staff to resolve customer issues
• Maintain relationships with customers and the internal team
• Assist Inside Customer Service Representatives with customer contracts and quotes
• Maintain customer contracts and follow up on quotes
• Make sales calls with vendor representatives and other resources
• Develop proactive sales plans and strategies to increase sales
• Maintain records and report activity through monthly pipeline reviews
• Call on existing and new customers based on the sales plan
• Follow WFS' Health and Safety policies, customer policies and procedures, and the Occupational Health and Safety Act
• Increase customer sales while maintaining margin
• Manage profit margin and expenses relating to buy and sell agreements

• Provide solutions and connect with walk-in customers using guidance, product knowledge, and a winning attitude
• Manage the entire customer experience, including product selection, accurate order entry, safely picking products, and safely loading customer vehicles
• Maximize sales opportunities and encourage customer loyalty
• Adapt communication style for email, phone, and in-person interactions
• Pick, prepare, and stage will-call orders and shipping products
• Prepare customer backorders and put away received stock
• Assist with merchandising and showroom replenishment
• Perform inventory counts
• Navigate computer systems for customer-facing and warehouse activities
• Perform housekeeping tasks to maintain branch appearance standards
• Report to the Branch Manager

• Service multiple customer locations
• Receive and stock purchased product in designated customer locations
• Ensure product stocking levels by scanning for ordering purposes as inventory is depleted
• Resolve customer problems promptly to retain and promote customer loyalty
• Follow designated route defined by routing software tools and maintain route guides
• Identify continuous improvement opportunities in productivity, process, and cycle time
• Comply with safety and inspection requirements of the facility where service is provided
• Help create new orders by engaging with customers to identify additional product needs
• Probe for customer needs during each site visit and work with sales partners to expand Grainger offerings
• Manage customer inventory and support customers through the KeepStock inventory management program
• Work with partners to implement sales strategy and help customers understand Grainger’s MRO solutions

On-Site Service Representative – Part Time

Customer Specialist

• Support the setup, maintenance, and day-to-day administration of customer programs
• Assist with account creation, user maintenance, and payment setup in internal systems
• Help ensure customer programs transact accurately across systems and platforms
• Provide operational support for customer site implementations, installations, and program updates
• Complete routine operational activities that reduce administrative workload for Sales teams
• Coordinate with Sales, Operations, Supply Chain, and Support teams on program-related tasks
• Track and assist with resolution of common customer issues, escalating as needed
• Monitor back-orders, discontinued items, and supply interruptions impacting customer programs
• Support item setup, part number creation, and updates required for program execution
• Assist customers with adoption and use of Grainger tools, systems, and programs

Customer Program Specialist

• Provide solutions and connect with walk-in customers using guidance, knowledge, and a winning attitude
• Maximize sales opportunities, create customer loyalty, and exceed customer expectations
• Manage the entire customer experience, including product selection, order entry, safely picking product, and safely loading customer vehicles
• Adapt communication style to differing audiences by email, phone, or in person
• Pick, prepare, and stage will-call orders and shipping products
• Prepare customer backorders and put away received stock
• Assist with merchandising and showroom replenishment
• Perform inventory counts
• Navigate different computer systems for customer-facing and warehouse activities
• Perform housekeeping tasks to maintain branch appearance standards
• Report to the Store Manager

Branch Sales Associate, Bilingual – Part Time

• Provide solutions and connect with walk-in customers using guidance, knowledge, and a winning attitude
• Maximize sales opportunities, create customer loyalty, and exceed customer expectations
• Manage the entire customer experience, including product selection, accurate order entry, safely picking product, and safely loading customer vehicles
• Adapt communication style to differing audiences by email, phone, and in person
• Pick, prepare, and stage will-call orders and shipping products
• Prepare customer backorders and put away other stock received
• Help with merchandising and perform showroom replenishment
• Perform inventory counts
• Navigate computer systems for customer-facing and warehouse activities
• Perform housekeeping tasks to ensure branch appearance meets Grainger standards
• Report to the Store Manager

Branch Sales Associate, Part Time

Technician

• Respond to system issues involving conveyors, PIE, sortation, and controls, including EMS, WCS, Sort Director, EWM, hardware, and software
• Troubleshoot, diagnose, and repair mechanical, electrical, pneumatic, hydraulic, and control-system components
• Maintain PLCs, DC drivers, AC inverters, linear motors, VFDs, encoders, scanners, power distribution, communication systems, computer-controlled building systems, conveyor systems, and CMMS
• Serve as a subject matter expert for conveyors, cross-belt systems, and Dematic Multi Shuttle/Goods to Person systems
• Operate material-handling and mobile equipment within the Distribution Center
• Work at heights and in unusual positions
• Participate in a 24-hour on-call rotation
• Design, implement, and document authorized PLC programming changes for automated equipment using Siemens and Allen Bradley systems
• Troubleshoot and implement changes to I/O device networks such as Probus, Data Highway, and CanBus
• Apply safe work practices, LOTO standards, Arc Flash procedures, and applicable building, electrical, safety, and material-safety codes

Maintenance Technician III – 2nd Shift

• Manage the entire customer experience, including product selection, accurate order entry, safely picking product, and safely loading customer vehicles
• Maximize sales opportunities and encourage customer loyalty
• Adapt communication style to differing audiences via email, phone, and in person
• Pick, prepare, and stage will-call orders and shipping products
• Prepare customer backorders and put away received stock
• Assist with merchandising and showroom replenishment
• Perform inventory counts
• Learn and navigate computer systems for customer-facing and warehouse activities
• Perform housekeeping tasks to maintain branch appearance standards
• Report to the Branch Manager

• Service multiple customer locations
• Receive and stock purchased product in designated customer locations
• Ensure product stocking levels by scanning for ordering purposes as inventory is depleted
• Resolve customer problems promptly to retain and promote customer loyalty
• Follow designated route defined by routing software tools and maintain route guides
• Identify continuous improvement opportunities in productivity, process, and cycle time
• Comply with safety and inspection requirements of the facility where the service is being provided
• Help create new orders by engaging with customers to identify additional product needs
• Probe for customer needs during each site visit and work with sales partners to expand Grainger offerings
• Manage customer inventory and provide outstanding customer service
• Drive account growth through customers' inventory management (KeepStock) program
• Work with partners to implement sales strategy and help customers understand Grainger's MRO solutions