Grainger

Sales

• Provide solutions and connect with walk-in customers
• Manage the entire customer experience, including product selection, accurate order entry, safely picking product, and loading customer vehicles
• Maximize sales opportunities and encourage customer loyalty
• Adapt communication style in email, over the phone, and in person
• Pick, prepare, and stage will-call orders and shipping products
• Prepare customer backorders and put away received stock
• Assist with merchandising and showroom replenishment
• Perform inventory counts
• Navigate computer systems for customer-facing and warehouse activities
• Perform housekeeping tasks to maintain branch appearance standards
• Report to the Store Manager

Branch Sales Associate – Part Time

Technician

• Complete preventive maintenance tasks and routine repairs on automated material handling system components
• Respond to system issues involving conveyors, PIE, sortation, and controls, including EMS, WCS, Sort Director, EWM, hardware, and software
• Troubleshoot and repair mechanical, electrical, pneumatic, hydraulic, and control-system components
• Serve as a subject matter expert for conveyors, cross-belt systems, and Dematic Multi Shuttle/Goods to Person systems
• Operate material-handling and mobile equipment within the Distribution Center
• Apply safe work practices, lockout/tagout (LOTO) standards, and Arc Flash procedures
• Follow NEC, BOCA, UBC, MSDS, and OSHA codes and standards
• Design, implement, and document authorized PLC programming changes using Siemens and Allen Bradley systems
• Troubleshoot and implement changes to I/O device networks, including Probus, Data Highway, and CanBus
• Report to the Facilities Supervisor
• Work Monday through Thursday on a 4x10 schedule, 1:30 p.m. to midnight

DC Technician III – 2nd Shift

Representative

• Service multiple customer locations
• Receive and stock purchased product in designated customer locations
• Ensure product stocking levels by scanning for ordering purposes as inventory is depleted
• Resolve customer problems promptly to retain and promote customer loyalty
• Follow designated route defined by routing software tools and maintain route guides
• Identify continuous improvement opportunities in productivity, process, and cycle time
• Comply with safety and inspection requirements of the facility where the service is being provided
• Help create new orders by engaging with customers to identify additional product needs
• Probe for customer needs during each site visit and work with sales partners to expand Grainger offerings
• Manage customer inventory and provide outstanding customer service
• Drive account growth through customers' inventory management (KeepStock) program
• Work with partners to implement sales strategy and help customers understand Grainger's MRO solutions

On-Site Service Representative, Part Time

Support Engineer

• Review transactions and annotate data
• Provide technical problem resolution to end-users by diagnosing questions and guiding users through step-by-step solutions
• Provide additional context, coordination, and follow-through to ensure work is completed accurately and aligned to business needs
• Support collaboration, documentation, and process consistency across Technical Support
• Deliver service and support to end-users using automated call distribution phone software
• Interact with customers regarding product inquiries, concerns, and requests
• Gather customer information and determine issues by evaluating and analyzing symptoms
• Diagnose and resolve technical issues
• Research required information using available resources
• Follow standard processes and procedures
• Redirect problems to appropriate resources
• Offer alternative solutions to retain customers’ business
• Follow up and make scheduled callbacks when necessary
• Stay current with system information, changes, and updates
• Field support requests and help prepare for deployments as needed

Junior Support Technician

• Provide solutions and connect with walk-in customers using guidance, knowledge, and a winning attitude
• Maximize sales opportunities, create customer loyalty, and exceed customer expectations
• Manage the entire customer experience, including product selection, accurate order entry, safely picking product, and safely loading customer vehicles
• Adapt communication style for email, phone, and in-person interactions
• Pick, prepare, and stage will-call orders and shipping products
• Prepare customer backorders and put away received stock
• Help with merchandising and showroom replenishment
• Perform inventory counts
• Navigate computer systems for customer-facing and warehouse activities
• Perform housekeeping tasks to maintain branch appearance standards
• Report to the Store Manager

Associate

• Perform warehouse and inventory management responsibilities to support inventory integrity
• Process orders, including picking, packing, staging, and shipping
• Receive product from multiple sources, including Grainger competitors
• Put away product and maximize cube space
• Process backorders to fulfill customer orders and meet order ready times
• Pick and stage customer orders
• Pick and prepare orders for customers, tracking items removed from the crib
• Perform inventory counts to ensure inventory accuracy
• Maintain grounds and collect/dispose of trash
• Assist customers with picking up and loading product
• Resolve customer problems promptly to retain and promote customer loyalty
• Report to the On-Site Service Manager

Onsite Services Crib Associate

Customer Support

• Assist customers by telephone by selecting the right product
• Provide post-sales support
• Answer product application and troubleshooting questions for a large range of Grainger products
• Communicate with external customers, including end-users, maintenance technicians and contractors
• Communicate with internal customers, including parts and sourcing specialists, sales, and branch team members
• Provide technical product support by telephone while using multiple computer programs and applications simultaneously
• Identify solutions and document customer conversations
• Navigate websites, conduct web searches, and conduct product searches using the Grainger online catalog
• Follow established processes and published schedules when customer need is greatest
• Use industry-related experience, formal vendor training, and on-the-job learning to maintain technical expertise
• Capture and forward product feedback to product teams based on interactions with customers and field team members

Technical Product Support Specialist – Material Handling, Cleaning and Security

Operations

• Lead all aspects of production execution, manufacturing planning, quality, maintenance, process improvement, and operational readiness
• Deliver efficient and reliable manufacturing performance while driving continuous improvement across productivity, quality, throughput, and cost
• Design and improve scalable production systems, material flow processes, labor models, standard work, and operating practices
• Develop manufacturing strategies aligning capacity, labor, equipment, and operational resources with increasing customer demand
• Build and institutionalize performance metrics, accountability systems, operating rhythms, and management processes
• Lead and develop managers and functional leaders while creating a culture of safety, accountability, quality, and continuous improvement
• Identify operational constraints and implement solutions improving scalability, efficiency, product quality, and customer outcomes
• Evaluate production capabilities, equipment, facilities, and organizational structures and recommend future-state solutions
• Partner with engineering, supply chain, finance, procurement, HR, and executive leadership
• Establish more mature demand planning, capacity planning, and S&OP-style processes
• Ensure compliance with manufacturing, product safety, quality, regulatory, and code requirements
• Partner with Environmental Health & Safety leaders to maintain safety and operational compliance
• Help define Grainger Frictionless’s future manufacturing model, operating models, production capabilities, organizational design, and capacity strategies

Director, Manufacturing Operations

• Receive product from multiple sources including Grainger competitors; put away product and maximize cube space
• Process backorders to fulfill customer orders and meet order ready times
• Pick and stage customer orders to achieve goals and customer expectations
• Pick and prepare orders for customers, including tracking items removed from crib
• Perform inventory counts to ensure inventory accuracy
• Grounds keeping and trash collection/disposal to provide a clean appearance for customers and employees
• Support customer service by assisting customers with picking up and loading product
• Resolve customer problems promptly to retain and promote customer loyalty
• Report to the On-Site Service Manager

• Service multiple customer locations
• Receive and stock purchased product in designated customer locations
• Ensure product stocking levels by scanning for ordering purposes as inventory is depleted
• Resolve customer problems promptly to retain and promote customer loyalty
• Follow designated routes defined by routing software tools and maintain route guides
• Identify continuous improvement opportunities in productivity, process, and cycle time
• Comply with safety and inspection requirements of the facility where service is provided
• Create new orders by engaging with customers to identify additional product needs
• Probe for customer needs during each site visit
• Work with sales partners to expand Grainger offerings
• Manage customer inventory through the KeepStock program
• Implement sales strategy with partners and help customers understand Grainger's MRO solutions

On-Site Service Representative – Part Time

• Own the entire customer experience, including product selection, order entry and maintenance, product picking, and safely loading customer vehicles as needed
• Perform branch sales activities to capitalize on sales opportunities, encourage customer loyalty, and deliver revenue targets
• Navigate various computer systems and applications for customer-facing and warehouse activities
• Shift between assisting customers and branch tasks, including warehouse and showroom activities for pickup or shipping
• Perform housekeeping duties to maintain branch appearance according to Grainger standards

Field Operations Associate, Fixed-Term Position

• Provide solutions and connect with walk-in customers
• Manage the entire customer experience, including product selection, order entry, safely picking product, and loading customer vehicles
• Maximize sales opportunities and encourage customer loyalty
• Adapt communication style for email, phone, and in-person interactions
• Pick, prepare, and stage will-call orders and shipping products
• Prepare customer backorders and put away received stock
• Assist with merchandising and showroom replenishment
• Perform inventory counts
• Navigate computer systems for customer-facing and warehouse activities
• Perform housekeeping tasks to maintain branch appearance
• Report to the Store Manager

Branch Sales Associate, Part Time

• Provide solutions and connect with walk-in customers using guidance, knowledge, and a winning attitude
• Maximize sales opportunities, create customer loyalty, and exceed customer expectations
• Manage the entire customer experience, including product selection, accurate order entry, safely picking product, and safely loading customer vehicles
• Adapt communication style to differing audiences via email, phone, or in person
• Pick, prepare, and stage will-call orders and shipping products
• Prepare customer backorders and put away received stock
• Assist with merchandising and showroom replenishment
• Perform inventory counts
• Navigate different computer systems for customer-facing and warehouse activities
• Perform housekeeping tasks to maintain branch appearance standards
• Report to the Store Manager

• Service multiple customer locations
• Receive and stock purchased product in designated customer locations
• Ensure product stocking levels by scanning for ordering purposes as inventory is depleted
• Resolve customer problems promptly to retain and promote customer loyalty
• Follow designated route defined by routing software tools and maintain route guides
• Identify continuous improvement opportunities in productivity, process, and cycle time
• Comply with safety and inspection requirements of customer facilities
• Help create new orders by engaging with customers to identify additional product needs
• Probe for customer needs during each site visit
• Work with sales partners to expand Grainger offerings
• Manage customer inventory through the KeepStock program
• Support assigned customers and provide outstanding customer service

On-Site Service Representative

• Support Grainger’s strategic vision by providing excellent customer service and helping customers manage inventory and operations
• Service multiple customer locations on a designated route
• Receive and stock purchased products at designated customer locations
• Scan orders as inventory is depleted to maintain proper stocking levels
• Ensure customer inventory locations have accurate labeling and quantities
• Resolve customer problems promptly and accurately
• Comply with Grainger and customer-facility safety and inspection requirements
• Meet defined KPIs
• Perform machine break/fix activities at customer sites
• Plan and execute customer inventory projects
• Collect accurate inventory data to support KeepStock implementation
• Assist with staging, labeling, and organizing customer-site products
• Complete product relocation and discontinuation processes
• Travel as required
• Perform assigned branch responsibilities
• Identify additional product needs and generate new orders
• Execute onsite service components of account strategies
• Work with sales partners to improve customer experience and increase business

Branch Sales Associate – Part Time

DC Technician III – 2nd Shift

On-Site Service Representative, Part Time

Junior Support Technician

Branch Sales Associate – Part Time

Onsite Services Crib Associate

Technical Product Support Specialist – Material Handling, Cleaning and Security

Director, Manufacturing Operations

Onsite Services Crib Associate

On-Site Service Representative – Part Time

Field Operations Associate, Fixed-Term Position

Branch Sales Associate, Part Time

Branch Sales Associate, Part Time

On-Site Service Representative

Field Operations Associate II