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Posted: 10/21/2026Specialist II, Release of Information Operations
Grow TherapyCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Release of Information processes, ensuring compliance with HIPAA and privacy laws while maintaining confidentiality of patient information. Proficient in navigating EMRs and collaborating effectively with teams to enhance customer experiences and improve processes.
Highest-signal resume keywords
Release Of Information ExperienceHIPAA ComplianceEMR NavigationAttention To DetailCollaboration Skills
About the role
Key responsibilities & impact- Process, log, and respond to inbound medical record requests from clients, insurance companies, attorneys, and other valid requesters within required timeframes
- Review and validate request documents, authorizations, subpoenas, and records for production
- Ensure releases are accurate, complete, and compliant with federal and state regulations, HIPAA, and other privacy laws
- Maintain strict confidentiality and safeguard patient information
- Communicate with clients, Grow providers, and requesters to clarify or obtain information, assist with records needs, and provide status updates
- Collaborate with teammates on special projects, including broader chart audits
- Serve as a resource to other Grow teams for ROI or records questions
- Report to the ROI Operations Manager, with day-to-day oversight from the ROI Operations Supervisor
Requirements
What you’ll need- 2+ years of experience in Release of Information or medical records management
- Health information management education and/or credentials are a plus
- Tech savvy and adept at navigating EMRs, systems, tools, and ticketing software
- Team player, adaptable, collaborative, and focused on positive customer experiences
- Great attention to detail and an eye for process improvement
- Experience in mental/behavioral health and/or technology is a plus but not required
- Must be authorized to work lawfully in the United States
- Must not require sponsorship for an immigration-related employment benefit
Benefits
Comp & perks- Comprehensive medical, dental, vision, life, and disability coverage
- No-cost access to therapy through the Grow platform for US employees
- Retirement savings programs
- Equity opportunities
- Flexible time off
- Company-paid holidays
- Company-wide Winter Break
- Up to 18 weeks of paid parental leave
- New child stipend
- Dedicated weekly flexible time for self-care
- Annual wellness and development stipend
- Pre-tax commuter benefits for hub-location employees
- Home workspace support
- Meal benefits for remote and hub-based employees
- Wellness memberships
- Virtual care
- Pet insurance discounts where available
- Global travel assistance
- Travel to company and department offsites 2–3 times per year
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Medical Records ManagementDocument ReviewAuthorization ValidationProcess ImprovementChart Audits
Soft Skills
Team PlayerAdaptabilityCustomer Focus
Tools & Technologies
Ticketing Software
Certifications & Qualifications
Health Information Management Credentials
Industry Keywords
Mental HealthBehavioral HealthPatient Information Safeguarding