Guidehouse

Consultant

• Manage and lead project delivery teams across multiple engagements
• Oversee project scope, timelines, budgets, and resources
• Serve as a trusted advisor to Maryland state agencies and local government clients
• Translate strategy into actionable and sustainable solutions
• Coach, mentor, and provide performance feedback to junior- and mid-level staff
• Drive business development efforts, including RFP responses, proposal development, client presentations, and account planning
• Build and maintain relationships with client stakeholders and internal Guidehouse teams
• Support clients in Health and Human Services and other mission-driven sectors
• Lead fixed-price and time-and-materials projects from initiation through closeout
• Support client engagements, firm growth, and other firm initiatives through travel as needed

Managing Consultant – State and Local Government

Security Engineer

• Manage and control secure configurations of over 200 information systems for a federal client
• Apply NIST 800-128 guidance and applicable federal and organizational policies
• Use Security-Focused Configuration Management (SecCM) to implement and maintain organizational and system security requirements
• Integrate information security configuration management requirements with existing configuration management processes and information systems
• Identify and record configurations affecting system and organizational security posture
• Consider security risks when approving initial configurations
• Analyze security implications of system configuration changes
• Document approved and implemented changes
• Conduct qualitative and quantitative research and analysis to support assignments and deliverables
• Compile research and findings into white papers, reports, presentations, and technical documentation
• Participate in configuration management policy development
• Plan and manage configuration management
• Perform configuration identification and configuration management and IT security audits

IT Security Specialist – Mid, SecCM Specialist

Program Manager

• Support the planning, coordination, execution, and monitoring of scientific research programs and initiatives.
• Analyze scientific, technical, operational, and programmatic information to support leadership decision-making.
• Develop reports, briefings, dashboards, white papers, and other communication materials for program stakeholders.
• Coordinate meetings, working groups, and scientific review activities, including agenda development, meeting documentation, and follow-up actions.
• Track program milestones, deliverables, risks, and action items to ensure alignment with project objectives.
• Monitor program performance and identify opportunities for process improvement and operational efficiencies.
• Conduct literature reviews, environmental scans, and research analyses to support scientific and programmatic priorities.
• Support budget planning, resource tracking, and program reporting activities as required.
• Collaborate with federal staff, scientists, researchers, contractors, and external stakeholders to advance program goals.
• Maintain program documentation, records, and data repositories in accordance with customer requirements.
• Assist with the development and implementation of policies, procedures, and strategic initiatives related to scientific programs.
• Provide ad hoc analytical and administrative support to leadership as needed.

Scientific Program Analyst

Team Lead

• Lead workstreams focused on testing internal controls for business processes
• Identify high-priority processes to test
• Develop tests of design and tests of operating effectiveness
• Develop corrective action plans
• Interface directly with the client
• Oversee the work staff
• Oversee annual updates of standardized business process narratives, risk and control matrices, and process flowcharts

DASA DEC Team Lead

Business Analyst

• Support change management activities for organizational initiatives, ensuring smooth adoption of new processes, systems, and ways of working
• Partner with project teams and business stakeholders to assess change impacts, identify risks, and develop mitigation strategies
• Assist in creating and delivering change management plans, communication plans, training materials, and stakeholder engagement strategies
• Track change readiness, adoption, and feedback; recommend adjustments to improve outcomes
• Help monitor project milestones and provide status updates, documentation, and reporting related to change activities
• Contribute to continuous improvement of change management methodologies, tools, and templates

Change Management Analyst

Data Analyst

• Partner with pharmaceutical, biotech, medical device, and diagnostic clients to deliver product planning, pricing, reimbursement, product commercialization, and regulatory and compliance solutions.
• Manage data management and technical delivery for client work.
• Coach data engineers executing client engagements.
• Develop and improve predictive models for outcomes, efficacy proxies, and forecasting using statistical and machine learning methods.
• Conduct advanced analytics using large datasets, including claims, affiliations, payer, sales, and other sources.
• Build internal tools and automate workflows to accelerate delivery timelines and improve team productivity.
• Document processes, create process maps, and train the business on techniques used.
• Identify opportunities to improve outcomes.
• Analyze complex information, quality check results, and develop structured, data-informed stories.
• Convey technical execution summaries and insight recommendations to stakeholders, including senior management.
• Supervise, coach, and mentor junior-level staff and guide their career development.

Senior Consultant – Life Sciences Data & Analytics

Learning and Development

• Lead ServiceNow projects, including interacting with clients and users to identify and translate functional requirements
• Collaborate with ServiceNow development teams to design, develop, implement, and administer ServiceNow applications
• Translate complex business requirements into technical designs and solutions using ServiceNow
• Capture current-state processes and pain points and design future-state processes
• Maintain frequent engagement with users and stakeholders throughout all project and development phases
• Collaborate with technical teams to develop, configure, and enhance ServiceNow applications
• Stay current with ServiceNow products, features, and industry trends to drive innovation
• Conduct technical assessments and provide recommendations for improving existing ServiceNow implementations
• Build functional work products, including process maps, design documents, and communications
• Support functional product testing and training activities
• Create technical and functional documentation for ServiceNow solutions

ServiceNow Training Specialist

• Lead ServiceNow projects, including interacting with clients and users to identify and translate functional requirements
• Collaborate with ServiceNow development teams to design, develop, implement, and administer ServiceNow applications
• Translate complex business requirements into technical designs and solutions using ServiceNow
• Capture current-state processes and pain points and design future-state processes with stakeholders
• Maintain frequent engagement with users and stakeholders throughout project and development efforts
• Collaborate with technical teams to develop, configure, and enhance ServiceNow applications
• Stay current with ServiceNow products, features, and industry trends
• Conduct technical assessments and provide recommendations for improving ServiceNow implementations
• Build functional work products, including process maps, design documents, and communications
• Support functional product testing and training activities
• Create technical and functional documentation for ServiceNow solutions

Senior ServiceNow Business Analyst

Physician

• Oversee daily operations of project(s) and manage project staff, including onsite Team Members when applicable
• Develop, implement, manage and meet or exceed client and Company operational goals
• Coordinate and conduct interviews and recommend new hires to the Operations Manager
• Train, mentor and support Team Members
• Complete monthly account reviews for each patient account representative
• Ensure Team Member and project compliance with HIPAA standards and client/company standards
• Review client project reports generated by supervised Team Members
• Monitor phone calls, attendance, punctuality and productivity
• Conduct weekly team meetings
• Review and approve monthly client invoices for accuracy
• Identify and communicate trends and issues to the Operations Manager and client
• Work with management to develop policies
• Communicate Team Member non-compliance to the Operations Manager
• Conduct disciplinary counseling and performance improvement plans as required
• Complete annual staff evaluations
• Take supervisor calls when Team Members need assistance with patients
• Complete assigned projects in a timely manner
• Assist staff members with questions in the absence of their Project Supervisor
• Meet or exceed the project's revenue goal
• Work closely with Managing Consultants and Operations Managers on client business processes
• Possible travel

Project Supervisor – Physician PFS

• Support planning and execution across program management, financial management, grants, data and analytics, technology modernization, and operations
• Track project plans, action items, risks, issues, and status updates
• Analyze financial, performance, and other information to identify insights and support decision-making
• Develop client-ready presentations, analyses, dashboards, SOPs, and other deliverables
• Coordinate with stakeholders and support meetings, decisions, and follow-up activities
• Support process improvement, change initiatives, and implementation of new ways of working
• Use Excel, reporting platforms, automation, and AI tools to analyze data and improve processes and reporting
• Manage multiple priorities while maintaining attention to quality, detail, and deadlines
• Contribute to planning, implementation, and improvement of global health programs and initiatives supporting Guidehouse's U.S. Department of State portfolio

Global Health Program Operations Consultant

IT Support

• Lead ServiceNow initiatives focused on IT Service Management (ITSM), including Incident, Problem, Request, and Knowledge Management workflows
• Engage with help desk agents, support teams, and business stakeholders to gather functional requirements and translate them into scalable ServiceNow solutions
• Design, develop, and enhance ServiceNow applications to improve end-user support, streamline triage, and strengthen knowledge practices
• Analyze Service Desk operations to identify gaps, recurring issues, and improvement areas
• Define future-state support processes aligned with ITIL best practices
• Maintain engagement with help desk teams and ServiceNow users to ensure intuitive, efficient, and well-adopted solutions
• Collaborate with technical teams to configure ITSM modules, build knowledge articles, optimize search, and enhance request catalog items
• Recommend enhancements using ServiceNow ITSM, Knowledge Management, and automation capabilities
• Conduct system assessments and provide recommendations focused on ticket routing, SLA management, and self-service
• Develop process flows, knowledge governance plans, user guides, communication materials, and operational documentation
• Support user acceptance testing, knowledge base audits, and training efforts
• Create technical and functional documentation for ServiceNow workflows, configuration changes, and knowledge management processes

ServiceNow Help Desk Support

• Lead ServiceNow initiatives focused on IT Service Management workflows, including Incident, Problem, Request, and Knowledge Management
• Gather functional requirements from help desk agents, support teams, and business stakeholders and translate them into scalable ServiceNow solutions
• Design, develop, and enhance ServiceNow applications to improve end-user support, triage, and organizational knowledge practices
• Analyze current-state Service Desk operations, identify gaps and recurring issues, and define future-state ITIL-aligned support processes
• Engage continuously with help desk teams and ServiceNow users to ensure solutions are intuitive, efficient, and adopted
• Collaborate with technical teams to configure ITSM modules, build knowledge articles, optimize search, and enhance request catalog items
• Recommend enhancements using ServiceNow ITSM, Knowledge Management, and automation capabilities
• Assess existing ServiceNow implementations and recommend improvements to ticket routing, SLA management, and self-service
• Develop process flows, knowledge governance plans, user guides, communication materials, and operational documentation
• Support user acceptance testing, knowledge base audits, and training for new features and updates
• Create technical and functional documentation for ServiceNow workflows, configuration changes, and knowledge management processes

Help Desk Support

• Lead and support planning and execution across program and financial operations, grants, data and reporting, technology modernization, and business transformation
• Manage projects, workplans, risks, and deliverables to keep work on track
• Analyze financial, performance, and other information to identify insights and develop recommendations that support decision-making
• Develop executive-ready presentations, analyses, dashboards, recommendations, SOPs, and other decision-support materials
• Facilitate stakeholder meetings and working sessions, coordinate inputs, and drive decisions and follow-up activities
• Assess business processes and operational challenges and develop recommendations to improve efficiency, effectiveness, and ways of working
• Use data, reporting platforms, automation, AI, and other technologies to improve analysis, reporting, processes, and operations
• Work across business and technical teams to define needs and support technology-enabled solutions
• Independently manage multiple priorities and deliverables while maintaining attention to quality, detail, and deadlines
• Support Guidehouse’s U.S. Department of State portfolio and contribute to planning, implementation, and improvement of global health programs and initiatives

Senior Consultant – Global Health Program Operations

Medical writer

• Conduct comprehensive initial and follow-up concurrent reviews of medical records
• Identify opportunities to clarify incomplete or conflicting documentation and validate diagnoses
• Prepare compliant written queries for treating physicians following ACDIS/AHIMA guidelines
• Identify principal and secondary diagnoses and significant procedures to assign working MS-DRG
• Establish and update working DRG based on record documentation and expected length of stay
• Use approved query templates and cite relevant clinical indicators
• Apply knowledge of PSI, HAC, SOI/ROM, and present-on-admission status
• Follow hospital procedures for documentation requirements, query escalation, and DRG reconciliation
• Track physician query responses in the medical record
• Maintain productivity and quality performance benchmarks
• Use CDI applications to prioritize worklists, capture review results, and track queries
• Enter required data to support final MS-DRG, SOI, and ROM assignment
• Use electronic coding references, Official Coding Guidelines, and Coding Clinic
• Collaborate with the Coding team on ICD-10 coding, MS-DRG assignment, and queries
• Participate in DRG reconciliation and departmental committees or task forces
• Contribute to a positive collaborative work environment
• Comply with HIPAA and code of conduct policies

Clinical Documentation Integrity Specialist

• Support a team conducting internal control assessments and testing under OMB Circular A-123 requirements
• Evaluate and test business process internal controls
• Perform financial statement audits
• Provide audit readiness support
• Support management control programs
• Conduct entity-level controls, risk management, and fraud risk assessments
• Review deficiencies communicated by auditors
• Track and respond to audit requests
• Develop corrective action plans
• Execute remediation focused on internal controls over financial reporting and management financial statement assertions
• Produce high-impact work products, reports, and other deliverables
• Participate in client-facing discussions and meetings