Benefits Operations Manager
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Posted: 10/21/2026
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Posted: 10/21/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in US benefits administration, including managing complex benefits programs, vendor relationships, and compliance with regulations such as ERISA and ACA. Proven ability to analyze data, improve processes, and communicate effectively with employees and leadership.
Highest-signal resume keywords
US Benefits AdministrationVendor Relationship ManagementData Analysis SkillsERISA ComplianceBenefits Program Evaluation
About the role
Key responsibilities & impact- Own the full day-to-day administration of US health benefits, including medical, dental, vision, life, FSA/HSA, 401(k), EAP, enrollments, qualified life events, terminations, COBRA, eligibility changes, and employee escalations
- Own benefits ticket intake, resolution, escalation, and trend analysis
- Manage relationships with brokers, carriers, administrators, and benefits vendors, including performance, service levels, escalations, and ongoing improvement
- Partner with the Chief of Staff to develop and evolve HighLevel’s global benefits philosophy
- Evaluate benefits programs across countries and employee populations for competitiveness, consistency, cost, and employee experience
- Lead a year-round global benefits education program
- Build, launch, and manage employee perks and well-being programs
- Design intuitive, accessible benefits programs, communications, and service experiences
- Maintain benefits documentation, controls, ownership, and source-of-truth records
- Continuously improve benefits programs, vendors, processes, systems, and employee experience using data, feedback, and performance trends
- Translate complex benefits topics into recommendations for leaders and guidance for employees
Requirements
What you’ll need- 8+ years of progressive experience in US benefits administration and operations
- Experience owning complex benefits programs, renewals, vendor relationships, and employee escalations
- Strong knowledge of US health and welfare benefits, ERISA, ACA, COBRA, Section 125, HSA/FSA administration, and 401(k) operations
- Ability to evaluate complex issues, identify root causes, weigh tradeoffs, and make practical recommendations
- Experience managing brokers, carriers, and benefits vendors
- Experience partnering with Finance, Payroll, Legal, People Operations, and People Technology
- Experience improving benefits processes, controls, integrations, and service models
- Strong spreadsheet and data-analysis skills
- Ability to interpret cost, utilization, enrollment accuracy, invoice variance, ticket trends, and vendor performance
- Ability to translate complex benefits information into clear guidance for employees and recommendations for leaders
- Exceptional judgment and confidentiality when handling sensitive benefits, health, and employee information
- Ability to operate independently in a fast-moving, globally distributed environment
- Ability to build processes and infrastructure from the ground up and continuously improve programs
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Benefits Program ManagementHSA/FSA Administration401(k) OperationsComplex Issue EvaluationSpreadsheet Proficiency
Soft Skills
Exceptional JudgmentConfidentialityIndependent OperationClear Communication
Industry Keywords
Health BenefitsCOBRAEmployee ExperienceBenefits Education ProgramPerformance Trends