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HopeSourcePosted 10/20/2026full-timeEllensburg • Washington • United StatesMid-LevelSenior💰 $24 - $26 per hourWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates a person-centered, trauma-informed approach to client care while effectively advocating for diverse needs such as financial assistance, housing, and healthcare. Proficient in navigating complex systems and collaborating with various stakeholders to ensure continuity of care.
Highest-signal resume keywords
Client AdvocacyCase ManagementCrisis InterventionBilingual English/SpanishEffective Communication
About the role
Key responsibilities & impact- Provide clients with whole person care through a person-centered, trauma-informed approach
- Serve as a single point of contact for clients within HopeSource
- Connect clients to other systems of care and ensure continuity between internal and external referrals and services
- Streamline client access to services and support uncomplicated, high-quality care
- Advocate and refer clients for financial assistance, legal aid, housing, job placement, education, primary healthcare, mental health, substance treatment, and other needs
- Maintain a broad understanding of available programs, services, and community providers
- Engage in client-focused case conferencing with partner agencies
- Support clients navigating complicated systems and remove barriers where possible
- Advocate for clients until they reach self-sufficiency
- Perform other duties as assigned
Requirements
What you’ll need- Effectively and tactfully handle difficult or sensitive issues using tact and diplomacy
- Demonstrate genuine concern for others
- Anticipate, identify, and understand customers' wants, needs, and concerns
- Effectively communicate and build rapport with individuals with diverse backgrounds
- Use non-verbal communication, in-depth questioning, and active listening skills
- Collaborate with team members and stakeholders
- Competent computer skills with proficiency in Microsoft Office products
- Ability to learn new technical skills
- Ability to use integrated technology platforms and virtual care coordination tools
- Good judgment and problem-solving skills
- Ability to work independently in a fast-paced environment
- Organize and prioritize workload; effective time and task management skills
- Successfully complete tasks with little or no supervision
- Ability to anticipate patient and team member needs
- Bi-lingual English/Spanish preferred
- Resume and statement of interest required
Benefits
Comp & perks- 100% of insurance premiums covered for you for medical, dental, life, and vision
- 60% of medical premiums covered for your dependents
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Case ConferencingProblem-SolvingTime ManagementTechnical Skills LearningMicrosoft Office Proficiency
Soft Skills
Tact and DiplomacyActive ListeningEmpathyCollaborationRapport Building
Tools & Technologies
Integrated Technology PlatformsVirtual Care Coordination Tools
Industry Keywords
Whole Person CareTrauma-Informed ApproachContinuity of CareCommunity ProvidersClient-Focused Services