Hunt St

Customer Support

• Respond promptly to guest inquiries and reservations via email, phone, and booking platforms
• Use saved replies and automated messaging systems for consistent communication
• Address guest requests and queries regarding bookings, check-ins, and check-outs
• Update and manage reservation tracking systems across all platforms
• Monitor and process failed payments, cancellations, and booking modifications
• Communicate reservation details and updates accurately and promptly to guests
• Collaborate with housekeeping to ensure readiness for guest check-ins
• Confirm guest details and special requests are updated in the system
• Maintain data accuracy and completeness in the reservations dashboard

Customer Service and Communications Officer

Operations

• Manage the business inbox, emails and day-to-day office administration
• Schedule jobs, crews, materials and supplier deliveries using Tradify or similar job management software
• Track jobs from quote through completion, identify delays or issues early, and keep work on schedule
• Coordinate with customers, builders, suppliers and internal teams on schedules, variations, job updates and requirements
• Follow up outstanding quotes and invoices with the bookkeeper
• Support the transition from Tradify to a custom-built job management platform, including data setup and process documentation
• Develop and maintain SOPs for office and operational processes
• Provide the owner with a weekly overview of jobs, upcoming schedules, outstanding items and potential issues
• Identify and resolve operational issues proactively

Operations Manager

Care Coordinator

• Coordinate scheduling and delivery of home care services in line with client care plans
• Serve as primary point of contact for clients, families, and support workers
• Match clients with suitable caregivers and update schedules as needed
• Manage service delivery coordination and rostering
• Perform data entry and data compliance checking
• Support content updates and marketing tasks as directed
• Follow up on client feedback and help resolve service-related concerns
• Maintain accurate client records, care plans, and documentation
• Collaborate with the care team on service standards, safety protocols, and regulatory compliance
• Provide updates on invoices and accounts receivable
• Assist with onboarding and orientation of new caregivers and staff
• Support internal reporting, documentation, and compliance efforts
• Identify opportunities to improve operational efficiency and client satisfaction
• Perform other duties as directed by the supervisor or director

Service Delivery, Care Coordinator

Full-stack Engineer

• Develop responsive, high-quality front-end features for a mobile ride-sharing application
• Build and maintain editable, production-ready Figma designs reflecting implemented features
• Translate approved designs into clean, consistent, scalable code
• Ensure consistency across layouts, spacing, colours, typography, and UI components
• Improve user journeys and workflows for an intuitive customer experience
• Collaborate with back-end developers to integrate APIs and application features
• Conduct UI reviews and resolve usability issues before release
• Contribute to overall application development and post-launch improvements
• Work closely with the product team to refine user flows and implement high-quality designs
• Help ensure a best-in-class experience across Android and iOS

Part-time Full Stack Developer, Front-End UI/UX Focus

Growth Marketing

• Own the growth strategy focused on increasing recurring subscription revenue
• Identify opportunities to improve acquisition, conversion, retention and revenue
• Develop and test growth channels, strategies and initiatives
• Own paid acquisition strategy and performance
• Manage and optimise paid marketing campaigns
• Test messaging, offers, creative and campaigns
• Own lifecycle marketing across acquisition, activation, engagement, retention and reactivation
• Develop and optimise segmentation, campaigns and automations
• Reactivate former customers and convert existing free audiences
• Analyse lifecycle performance and improve the customer journey
• Establish reporting for growth and marketing metrics
• Analyse acquisition, conversion, subscription revenue and retention data
• Turn data into insights and growth recommendations
• Work with the CTO/development team to improve tracking and measurement
• Build and structure the marketing function from the ground up
• Build and lead a growth/marketing team
• Set priorities, processes and performance expectations
• Develop customer connection, advocacy, referrals, retention and organic growth
• Build community as a commercial growth asset

Head of Growth

Digital Marketing

• Learn the brand, products and customers and bring the brand to life across digital channels
• Co-create and own the 12-month digital marketing strategy with the founder
• Translate brand and commercial goals into a clear digital plan
• Own online sales growth, revenue, conversion rate, average order value and ROAS
• Plan and manage the digital marketing budget and report on performance and return
• Use data and analytics to prioritise activity and optimise the funnel
• Deliver rolling two-month execution plans with weekly reporting and monthly strategy sessions
• Plan, execute and optimise Google Ads and Meta campaigns
• Build and optimise Klaviyo flows and campaigns, including welcome, abandoned cart, post-purchase and win-back
• Segment and personalise marketing to drive retention, repeat purchase and lifetime value
• Manage Shopify merchandising, product launches, landing pages, apps and on-site campaigns
• Drive conversion rate optimisation and maintain an accurate, on-brand customer experience
• Manage social content calendars across Instagram, Facebook and emerging platforms
• Coordinate PR and influencer marketing, including product-launch seeding
• Support on-premise and off-premise trade marketing
• Create web banners, social content and EDM graphics using Canva
• Edit and refine photo and video assets and repurpose user-generated content
• Support Australian product pricing, promotional planning, budget and cost planning
• Act as the marketing AI champion and introduce AI-enabled ways of working

Digital Marketing Manager

• Develop and execute digital marketing campaigns across relevant channels
• Manage and optimize Google Ads and Meta Ads campaigns
• Develop and manage social media content and publishing
• Coordinate written, visual and short-form video content creation
• Manage website content and updates, including basic SEO
• Conduct keyword, competitor and market research
• Implement SEO strategies to improve organic visibility and traffic
• Build and manage email marketing campaigns and databases
• Track campaign performance and identify improvement opportunities
• Analyze marketing data using Google Analytics and platform reporting
• Prepare regular performance reports and communicate key insights
• Manage marketing calendars, campaigns and deadlines
• Work with external designers, developers and suppliers when required
• Stay current with digital marketing trends, platforms, tools and best practices
• Identify opportunities to improve lead generation, engagement and conversion
• Work closely with the Australian team while managing priorities independently

Digital Marketing Specialist

Executive Assistant

• Manage and respond to emails, including following up with contacts
• Conduct outreach to prospective sponsors, partners, and delegates
• Follow up with existing and prospective contacts
• Maintain and update contact lists using Excel
• Support partnership and sponsorship acquisition activities
• Create speaker banners and accompanying copy for upcoming events
• Track outstanding tasks, follow-ups, and other loose ends
• Provide general executive and administrative support
• Use LinkedIn and other tools to research and connect with relevant contacts
• Take ownership of routine follow-ups and tasks with minimal supervision

Part-Time Executive Assistant – Sales

Administrative Coordinator

• Own the “Ops, Admin & HubSpot” core process end to end
• Check and triage the shared inbox twice daily
• Action all member enquiries and support requests promptly
• Manage member support tickets, including general enquiries, policy changes, cancellations, and payment issues
• Process policy administration using HubSpot and Softsure
• Handle member billing questions and payment-related concerns
• Support banking confirmations and failed payment management
• Maintain HubSpot CRM hygiene across the full member lifecycle
• Manage deal stages and pipelines accurately
• Track banking confirmations and complete required fields
• Identify system, process, or data issues affecting member experience or CRM integrity
• Work closely with the Growth Manager on day-to-day member operations
• Attend and contribute to the weekly L10 team meeting
• Participate in Quarterly Planning
• Identify and suggest process improvements
• Resolve support tickets within agreed turnaround times and maintain clean, current CRM data

Administrative, Customer Coordinator – HubSpot

Artificial Intelligence

• Design and build AI-powered workflows and automations using Microsoft 365, including Copilot, Power Automate, SharePoint, and Excel
• Automate document and data processing workflows, including extracting information from documents and converting it into structured outputs such as spreadsheets and draft quotes
• Develop automated quality and compliance processes that identify exceptions and reduce unnecessary manual reviews
• Help migrate existing workflows from Monday.com into Microsoft 365 and SharePoint-based solutions
• Work directly with team members to understand current processes and identify efficiency improvements
• Build a central dashboard or workspace providing staff access to relevant AI tools, workflows, and processes
• Create SOPs, process documentation, and short how-to guides for newly implemented solutions
• Deliver short Teams-based training sessions for non-technical staff
• Provide ongoing support and assist with ad hoc AI and automation requests
• Continuously identify opportunities to simplify processes, reduce manual work, and improve productivity
• Guide non-technical team members in adopting newly implemented tools and workflows

Part-time AI Automation Specialist

Network Engineer

• Configure, maintain, and troubleshoot LAN/WAN environments, routing protocols, and switching hardware
• Manage enterprise wireless networks, including access point configuration, deployment, performance tuning, and troubleshooting through cloud-based controllers such as Ruckus or similar platforms
• Configure and maintain MikroTik routers, including routing architectures, firewall rules, VPN configurations, and network optimization
• Monitor network performance, bandwidth utilization, and overall network health using network management, monitoring, and diagnostic tools
• Proactively identify and address network bottlenecks, connectivity issues, and potential downtime risks
• Serve as the technical escalation point for complex network connectivity and infrastructure issues
• Coordinate with hardware and technology vendors when troubleshooting or resolving network-related issues
• Maintain accurate network diagrams, configuration backups, documentation, and change logs
• Provide end user support and handle tickets
• Support ongoing improvements to network reliability, security, and performance

Network Administrator

• Manage Zendesk enquiries covering products, accounts, delivery issues, returns, refunds and replacements
• Handle WooCommerce order corrections and maintain accurate customer records
• Provide accurate customer support and follow issues through to resolution
• Build product-level demand forecasts and replenishment plans
• Forecast purchasing expenditure and landed costs across currencies
• Manage purchase orders and routine replenishment within agreed budgets
• Coordinate ordering from established brands and manufacturing partners, primarily in the US
• Monitor production schedules, supplier updates and shipping deadlines
• Coordinate freight forwarders, customs brokers and third-party fulfilment warehouses across countries
• Track shipments through receipt and resolve discrepancies
• Keep WooCommerce and warehouse inventory aligned
• Add and update products in WordPress and WooCommerce
• Prepare Metorik reports and monitor operational KPIs
• Identify recurring problems, recommend improvements and flag risks
• Create and maintain a searchable company knowledge base and document management system
• Establish folder structures, naming conventions, document ownership, permissions and version control
• Maintain and improve SOPs in Confluence
• Manage calendars, scheduling and inboxes for the three-person leadership team
• Triage messages, draft replies and turn correspondence into actionable tasks
• Organise Todoist priorities, owners and deadlines and follow up on commitments
• Prepare meeting agendas, record decisions, assign actions and follow up deadlines
• Research and coordinate travel, bookings, itineraries and appointments across time zones
• Compare suppliers, obtain quotes and place approved orders
• Track deliveries, receipts, returns, refunds, subscriptions, renewals and warranties
• Handle ad hoc business and personal administration with care and discretion

Senior E-commerce Customer Service, Operations Coordinator

Bookkeeper

• Manage incoming emails, filing, and correspondence organisation
• Send invoices and attachments to Xero and maintain financial records
• Reconcile daily banking transactions and resolve unmatched transactions
• Enter employee hours and provide payroll guidance
• Obtain hours and schedules for payroll processing
• Maintain Xero bank rules, contacts, supplier/customer details, ABNs, GST status, and contractor records
• Calculate weekly fuel levies and process accounts payable and weekly bills
• Reconcile kilometres, schedules, manifest numbers, contractor names, and job entries
• Produce billing-hours spreadsheets and generate weekly Xero invoices
• Process employee wages, superannuation, PAYG tax, and loan schedules
• Communicate with drivers and contractors to obtain PODs and resolve discrepancies
• Complete BAS reconciliations and lodge monthly BAS statements
• Calculate diesel fuel rebates and monitor PAYG and IAS obligations
• Manage WorkCover remuneration and premium requirements
• Complete TAR reporting to the ATO via Xero
• Maintain MyTrucking job schedules, customer information, portals, reports, fuel levies, rate schedules, templates, and vehicle records
• Push completed MyTrucking jobs to Xero as draft invoices and issue finalised invoices
• Maintain award conditions, payroll categories, allowances, penalty rates, and compliance documentation
• Monitor superannuation clearing house submissions and resolve errors
• Maintain chart of accounts, Xero settings, manual journals, loan schedules, OneDrive records, payment arrangements, and purchase-order information
• Provide administrative and operational support to management

Bookkeeper, Administrative Officer

Administrative Assistant

• Maintain accurate fleet and asset records across multiple business entities
• Review daily pre-starts, identify missing submissions, and record reported defects or issues
• Reconcile fleet card transactions against Fuellox fuel usage and asset records
• Investigate unusual or inconsistent fuel transactions and escalate discrepancies
• Maintain the asset register, including registrations, locations, operators, status, and maintenance information
• Track outstanding repairs, documentation, and fleet-related requirements
• Prepare regular fleet reports covering fuel usage, pre-starts, defects, repairs, and items requiring management attention
• Enter and update project information in Procore
• Review contractor uploads, including site photos and progress claims, for completeness
• Follow up missing certificates, documentation, or supporting information
• Enter supplier invoices into Xero and Procore with correct entity, project, cost code, and supplier allocation
• Raise purchase orders based on approved purchasing instructions
• Match supplier invoices against purchase orders and delivery documentation, checking quantities, pricing, GST, and supporting records
• Raise customer invoices based on approved billing information
• Match customer payments and remittance information against outstanding invoices
• Identify and escalate invoice, payment, documentation, or allocation discrepancies
• Check, record, report, follow up, and escalate issues without approving payments or invoices or making operational decisions

Administrative Assistant – Fleet and Asset Operations

Graphics Designer

• Create apparel, footwear, bags, headwear, and accessories designs, graphics, and production artwork
• Develop detailed tech packs including measurements, specifications, materials, colours, and artwork
• Prepare clear, accurate files for factory production
• Make revisions based on samples, feedback, and production requirements
• Ensure designs follow the client’s brand direction and quality standards
• Manage assigned projects and deliverables within agreed timelines
• Keep design files and product specifications organised and up to date
• Collaborate with manufacturing partners to bring new designs to market