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Intercare Holdings Insurance ServicesPosted 10/20/2026full-timeRemote • Wisconsin • United StatesMid-LevelSenior💰 $85,000 - $120,000 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing client relationships and insurance benefit principles, with a strong focus on customer service and effective communication. Proficient in utilizing Microsoft Office tools and maintaining compliance with health insurance regulations.
Highest-signal resume keywords
5+ Years Experience In Commercial Health InsuranceState Of WI Insurance License-Life And HealthProficiency In Microsoft Office SuiteStrong Verbal And Written Communication SkillsSolid Understanding Of Insurance Benefit Principles
About the role
Key responsibilities & impact- Support the sales and service of the health plan for school districts, municipalities, and counties participating in the WCA GHT throughout Wisconsin
- Proactively manage relationships with clients and agents/brokers
- Manage renewal processes for assigned clients
- Propose appropriate plan designs based on deductibles, copayments, drug tiers, and acceptable design features
- Produce and review utilization reports with clients
- Educate members on benefit claims, eligibility, interpretation, and plan requirements
- Obtain plan documents and amendments for clients
- Respond to member customer service requests, including enrollment questions, claims issues, change requests, and ID cards
- Evaluate department processes and procedures and recommend efficiency improvements
- Assist with initial client implementations, including enrollment forms and employee information sessions
- Respond to RFPs and provide formal presentations to boards and committees when required
- Collect underwriting risk information and discuss it with corporate management to support risk assessment and pricing
- Represent GHT at conferences and trade shows
- Attend GHT Board meetings as requested
- Participate in departmental social events as a GHT representative
- Maintain and grow vendor relationships
- Travel approximately 25–40% within Wisconsin, with overnight stays typically required for conventions and occasionally client meetings
Requirements
What you’ll need- Live in Wisconsin
- 5+ years of experience in the commercial health insurance industry, specific to employee benefits
- Proficiency in the full Microsoft Office suite, including Teams
- Intermediate Excel skills
- Demonstrated ability to maintain strong retention and long-term relationships
- Solid understanding of insurance benefit principles, terminology, eligibility, coordination of benefits, plan documents, health insurance renewal processes, and pooling concepts
- Ability to build and maintain effective working relationships across teams and stakeholders
- Adaptability to evolving technologies and ability to quickly learn new systems and tools
- Commitment to delivering a high level of customer service
- Excellent verbal and written communication skills, including ability to present complex insurance information to large audiences
- Strong confidentiality and discretion
- Effective problem-solving skills
- High accuracy and attention to detail
- Ability to multitask, prioritize, and meet deadlines
- Strong organizational skills
- Active listening skills
- Bachelor’s Degree in Insurance or Finance or equivalent work experience
- State of WI Insurance License-Life and Health designation
- Professional certifications such as HCSA, RHU, or HIA are preferred
Benefits
Comp & perks- Comprehensive medical, dental, and vision benefits
- Company contributions to HSA and FSA plans
- Employer-paid life and disability insurance
- 401(k) with company match
- Paid time off (PTO) and company-paid holidays
- Employee assistance resources
- Supportive culture that values balance and wellbeing
- Full benefits package
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Health Insurance Renewal ProcessesPlan Document ManagementUtilization Report ProductionRisk Assessment And PricingClient Implementation SupportExcel ProficiencyCustomer Service ManagementRFP Response PreparationBenefit Claims EducationCoordination Of Benefits
Soft Skills
Relationship ManagementProblem-Solving SkillsAttention To DetailOrganizational SkillsAdaptability To Evolving Technologies
Tools & Technologies
Microsoft TeamsMicrosoft Excel
Certifications & Qualifications
Bachelor's Degree In Insurance Or FinanceHCSA CertificationRHU CertificationHIA Certification
Industry Keywords
Employee BenefitsInsurance Benefit PrinciplesClient RetentionHealth Plan ManagementWCA GHT