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International SOSCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing complex travel itineraries, including ticketing, invoicing, and compliance with travel policies. Proficient in utilizing GDS systems, particularly Amadeus, to coordinate travel logistics and ensure effective communication.
Highest-signal resume keywords
GDS System ExpertiseFares And Ticketing ExperienceAmadeus ProficiencyExcellent Communication SkillsAttention To Detail
About the role
Key responsibilities & impact- Create and provide the quickest routes and most cost-effective itineraries
- Establish quotations and proposals for several alternatives
- Coordinate travel for multiple passengers and escorts travelling from different origins and destinations
- Reprice and recalculate exchanges to process reissued tickets
- Establish or order plane, train, and hotel tickets and reservations
- Assist with visa entry requirements advice and forward information to designated partners
- Reply to quotations from the Assistance Center for medical repatriation, evacuation, rotational, and deployment travel
- Invoice all tickets issued and manage back-office services, ticket amendments, and refunds
- Follow internal Assistance Travel Centre operating guidelines
- Monitor, manage, and action queues in Amadeus
- Monitor bookings through completion, including confirmation of airline special requests such as oxygen, wheelchairs, and extra sheets
- Facilitate effective teamwork and clear internal and external communication
- Provide backup for daily work allocations and business staffing; report anomalies to Group or Regional Travel Managers
- Assist with training peers and new hires on travel policies and booking tools
- Undertake project work as requested by the Group Travel Operations Manager
Requirements
What you’ll need- Excellent working knowledge of a GDS system essential, preferably AMADEUS
- Typically over 2 years’ experience in business travel
- Fares and Ticketing experience essential, such as IATA Fares certificates 1 & 2 ideally
- Good worldwide geography knowledge
- Very keen attention to detail
- Excellent written and spoken communication skills
- Additional languages are an advantage
- Flexibility and adaptability
- Capacity to handle a large number of complex travel requests
- Ability to work additional hours in the event of a crisis or major evacuation support requirement
Benefits
Comp & perks- Structured career development track, with opportunities for progression
- 22 days annual leave increasing with service
- UK Bank Holidays
- Option to buy additional annual leave
- A day’s leave for your birthday
- Private health care
- Dental cover
- Pension scheme
- Life insurance
- Paid volunteering day
- Subsidised staff cafeteria
- Free tea, coffee and fruit
- Access to Chiswick Business Park Enjoy Work events
- Flexibility to work from home on Saturdays and late shifts
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Travel CoordinationTicket IssuanceItinerary PlanningVisa Requirements AssistanceInvoice ManagementBooking AmendmentsTravel Policy ComplianceComplex Travel Request HandlingQuotations And ProposalsGeography Knowledge
Soft Skills
FlexibilityAdaptabilityTeamworkTraining And MentoringEffective Communication
Tools & Technologies
Amadeus
Certifications & Qualifications
IATA Fares Certificates 1 & 2
Industry Keywords
Business TravelMedical RepatriationEvacuation TravelDeployment TravelAssistance Travel Centre