Jones Lang LaSalle Americas, Inc.

Director

• Collaborate with account leadership and client stakeholders to align on the workplace experience vision and desired outcomes
• Create actionable business plans with goals, strategic initiatives, timelines, resources, and implementation steps
• Execute and monitor business plans with cross-functional teams
• Track KPIs, analyze data, and adjust strategies to improve outcomes
• Manage Experience Services operations, processes, procedures, and systems across the account
• Establish and maintain relationships with vendors, service providers, and consultants
• Monitor industry trends, emerging technologies, and best practices
• Develop and monitor workplace budgets and manage expenses
• Build positive relationships with team members, colleagues, and stakeholders
• Lead and mentor workplace professionals through coaching and professional development
• Develop and implement customer experience and upskilling training plans
• Establish staffing guidelines aligned with client service level agreements and operating days
• Set goals and expectations for direct reports and manage performance
• Seek feedback and improve client and end-user satisfaction
• Anticipate stakeholder needs and resolve problems
• Identify and escalate account-level risks and issues
• Promote teamwork, collaboration, continuous improvement, innovation, and best-practice development

Workplace Experience Director

General

• Perform general building repairs including flooring, carpet/base repairs, drywall, painting, vinyl wallpaper repairs, and ceiling tile cutting, cleaning, and replacement
• Handle door hardware, locks, and closure replacement, troubleshoot door issues, and manage workstation furniture lock replacement and key cutting
• Install whiteboards, artwork, banners, and other wall-hung items
• Perform workstation furniture surface adjustments and panel replacement/repairs
• Assist with furniture rearranging and event set-ups
• Supervise third-party vendors for building repairs
• Process incoming courier packages for client pick-up
• Receive and deliver outgoing courier packages to the dock for processing
• Provide backup support and assist with customer inquiries at the mail centre, including coverage for the Workplace Experience Coordinator
• Perform other general facility duties as assigned by the Senior Facility Manager

Handyperson

Business Development Rep

• Identify, qualify, and nurture new business opportunities
• Work closely with marketing teams and Account Executives on strategic outbound prospecting
• Engage inbound inquiries and assist with transactional and complex sales opportunities
• Source and process leads through calls, emails, and social media engagement
• Respond to inbound prospect requests, qualify leads, and determine fit for JLLT products and services
• Research target accounts and industries and map decision-making units
• Execute outbound campaigns and use prospecting tools to identify new opportunities
• Support Account Executives and senior sales teams on outbound strategies and lead generation
• Use Salesforce.com CRM to track, document, and report prospecting and qualification activities
• Maintain accurate sales pipeline information and performance metrics
• Build understanding of JLLT technology offerings, especially Real Estate Management Services
• Stay informed about industry trends to communicate value effectively to prospects

Business Development Representative

Manager

• Support the implementation and continuous improvement of HSE management systems.
• Ensure compliance with applicable laws, regulations, standards, and internal policies.
• Conduct regular workplace inspections and audits, identify hazards, and initiate risk-reduction measures.
• Document HSE-related activities and prepare reports.
• Design and deliver briefings, training sessions, and workshops on occupational safety, fire protection, first aid, and environmental protection.
• Advise managers and employees on HSE matters and promote a positive HSE culture.
• Systematically investigate occupational accidents, near misses, and environmental incidents.
• Prepare risk assessments, operating instructions, and emergency response plans.
• Contribute to HSE projects, sustainability initiatives, and process improvements.
• Collaborate with Facility Management, HR, Technical Services, employers’ liability insurance associations, authorities, and external experts.
• Maintain a professional HSE network and monitor current developments in the HSE field.

Junior HSE Manager

• Provide essential health & safety and operational support services to Asset Experience Managers across Royal London managed assets
• Support Asset Experience Managers in understanding H&S legislation and implementing compliance measures
• Manage risk actions and maintain risk registers
• Coordinate statutory compliance activities, inspections, risk assessments, audits and incident reporting
• Administer the E-Permits system
• Support expenditure management, invoice approval, debt management and cashflow monitoring
• Monitor helpdesk activities and response times
• Coordinate meter readings, quotes, work orders and contract variations
• Support work orders, contracts, site access and contractor liaison
• Coordinate planned preventative maintenance and track remedial works
• Support EPC management, utility and energy matters, sustainability reporting and data collection
• Maintain property records, compliance registers, documentation, email communications and filing systems
• Coordinate Teams management and document sharing
• Support operational reporting, property transitions, handovers, audits and inspections
• Report to the Asset Experience Services leadership team with matrix support relationships to Asset Experience Managers

Operational Specialist

• Serve as the primary point of contact for all EHS requirements and activities
• Manage a team of HSSE professionals and champions
• Communicate EHS needs and results to the Account Central Leadership Team
• Provide technical expertise and strategic leadership across all JLL facilities
• Ensure regulatory compliance and drive development of the organization's EHS culture and training programs
• Lead development and refinement of JLL's EHS culture and training programs
• Provide leadership on regulatory compliance issues across JLL facilities
• Manage EHS oversight, trending factors and indicators for account and client leadership monthly
• Support HSSE Vertical and EHS Americas leaders in rolling out compliance and best management practice programs
• Manage OSHA 301/300 recordkeeping requirements and serve as Account Administrator for the JLL AIMS system
• Lead or support serious safety event investigations, analyze root causes, and implement corrective actions
• Collaborate with JLL EHS managers to share and learn best practices across client accounts

Global HSSE Lead

Project Manager

• Manage and lead retail construction projects from inception to completion within agreed timelines and budgets
• Build relationships with clients, stakeholders, and team members throughout the project lifecycle
• Lead and motivate project teams
• Develop project plans, track progress, and identify and mitigate risks and issues
• Track project finances and provide accurate cost forecasts
• Implement quality control measures to meet project and client standards
• Identify process enhancements and drive continuous improvement initiatives

Project Manager, Retail Construction

Product Designer

• Lead design teams in generating client program requirements and initial test fits
• Lead generation and validation of basic code analysis covering egress, plumbing counts, travel distances and occupancy types
• Accompany brokers, property owners and end users on site visits for new design concepts
• Develop fee proposals based on project scopes and manage fees, profitability and resource staffing allocations
• Support targeted business development within the specified market by tracking, soliciting and selling pre-lease and design services
• Perform site visits and field investigations
• Lead, mentor and develop team members while fostering a collaborative, high-performing studio culture
• Guide team members in developing design and technical drawings
• Review drawings for scope accuracy and technical aspects
• Serve as the primary client contact for design concepts, approvals and execution
• Maintain financial tracking for business health and reporting history
• Assemble pitch decks and strategize customized client pursuits
• Prepare for and participate in client pitches and pursuits
• Generate pricing notes for developed design concepts and solutions
• Partner with studio leads on new business pursuits, client development and revenue-generating opportunities

Design Manager

Technician

• Support the operation, inspection, repair, and maintenance of building systems and facilities across an assigned portfolio
• Perform general building maintenance, including drywall repair, painting, ceiling tile replacement, minor carpentry, door and hardware repairs, and furniture installation
• Complete basic plumbing and electrical repairs, including lighting replacements, faucet repairs, toilet repairs, and unclogging drains
• Respond to tenant service requests and work orders professionally, promptly, and with a customer-focused approach
• Assist with preventive maintenance activities, site inspections, office moves, workspace setup, and corrective maintenance tasks
• Escort vendors and contractors while ensuring compliance with safety and security procedures
• Maintain accurate work order updates, inventory records, and documentation within Corrigo or related systems
• Support emergency response activities and after-hours calls
• Travel regularly between assigned client locations

Maintenance Technician

Supervisor

• Provide full-time on-site electrical supervision services for the JLL PM team

Electrical Site Supervisor

Engineer

• Lead and execute comprehensive commissioning activities across design, pre-construction, construction, and post-construction phases
• Demonstrate commissioning processes and deliverables per ASHRAE, CSA, and LEED requirements
• Develop Commissioning Plans and Specifications
• Implement electrical and EPMS QA/QC inspection programs for complex facility projects
• Conduct site visits, startup witnessing, functional testing, and integrated systems testing
• Use calibrated testing equipment including flow hoods, anemometers, pitot tubes, IR cameras, and Power Quality Meters
• Develop startup and test forms, functional test scripts, and integrated systems test scripts
• Manage execution and witnessing activities
• Prepare, review, and issue commissioning deliverables
• Develop inspection checklists, test scripts, procedures, and project-specific documentation
• Write Standard Operating Procedures and Methods of Procedures
• Compile site-specific Systems Manuals and maintain Issues Logs
• Work with General Contractors, MEP trades, inspectors, authorities having jurisdiction, consultants, and contractors
• Chair commissioning meetings and coordinate cross-functional teams
• Schedule and coordinate JLL and project team members while ensuring contractor compliance
• Protect JLL's contractual position and ensure work meets contracted requirements
• Review commissioning design drawings, specifications, and submittals
• Manage fee allocation, time, productivity, conflict resolution, and quality standards
• Deliver project status reports and analyze contractor schedule updates
• Travel up to 50% across USA client sites, mostly the Eastern Seaboard and Southeastern US

Senior Commissioning Engineer

• Manage delivery of facilities services to an assigned portfolio of retail bank branches and cafes
• Act as the primary client contact regarding operations
• Oversee facility managers and their day-to-day operations, performance, upkeep, issues, and escalations
• Monitor vendor management activities, scope changes, and poor-performance documentation
• Ensure adherence to preventive maintenance schedules for HVAC, security systems, point-of-sale equipment, ATMs, and other critical infrastructure
• Develop and implement programs and processes to reduce operating costs and increase operational efficiency
• Ensure compliance with health, safety, food safety, environmental, and risk-management policies
• Support compliance reviews, health inspections, audits, and training programs
• Drive benchmarking, best practices, and continuous improvement initiatives
• Coordinate engagement between facility managers and internal teams and identify JLL subject matter experts
• Develop and manage senior-level client relationships and ensure contract requirements and KPIs are met
• Oversee operating budgets, forecasting, financial reporting, vendor payments, cost savings, and contractual authorities
• Lead recruitment, coaching, mentoring, training, performance reviews, and development planning for facility managers
• Provide strategic direction as a senior member of the facilities leadership team and model JLL's core values

Senior Facilities Manager

• Perform preventive maintenance on HVAC systems, plumbing, electrical systems, and building automation controls according to scheduled maintenance plans while identifying opportunities to improve system efficiency
• Diagnose and repair mechanical, electrical, and plumbing issues using appropriate tools, equipment, and troubleshooting techniques, prioritizing issues based on safety and operational impact
• Conduct routine inspections of building systems, safety equipment, and structural components to identify potential problems before they escalate into costly repairs or safety hazards
• Maintain accurate maintenance logs, work orders, and equipment records using computerized maintenance management systems (CMMS) to track trends and support data-driven decision making
• Coordinate with external contractors and vendors for specialized repairs, installations, and major maintenance projects, ensuring quality standards and cost-effectiveness

Building Maintenance Technician

• Respond to and complete tenant service work orders through the CMMS platform
• Perform scheduled preventive maintenance on building equipment and systems
• Operate and monitor building management systems and implement energy-efficiency improvements
• Conduct inspections of building systems and safety equipment and maintain detailed documentation
• Respond to emergency situations and after-hours BMS alerts on a rotating on-call basis
• Coordinate with external vendors and contractors on repairs and projects
• Support client meetings and special events, including after-hours coverage
• Troubleshoot and diagnose issues across HVAC, electrical, plumbing, and other building systems
• Maintain inventory of equipment, tools, and spare parts and coordinate procurement needs
• Maintain safe, efficient, and sustainable commercial building operations while serving tenants and clients

Operating Engineer

Pricing Analyst

• Partner with Work Dynamics stakeholders, including Sales, Solutions, and Service SMEs, to manage pricing for new business, renewals/expansions, and opportunity assessments
• Manage compilation of client pricing solutions according to RFP/pursuit response requirements
• Develop pricing responses for new business, renewal, and expansion opportunities
• Collaborate with JLL teams and integrate pricing inputs into client deliverables and internal tools
• Compile benchmarking data to support Workplace Management pricing assumptions
• Develop profitability models in pricing tools for fee modeling and deal approval
• Participate in client sessions to validate data and clarify solution development requirements
• Work with Solution Managers and Sales Teams on profitability measurement and fee modeling deliverables
• Complete pricing templates, pricing-related RFP exhibits and schedules, negotiations and contracting materials, and Commercial Review Board documentation
• Assist during transition with pricing assumptions and models
• Promote and maintain process and reporting compliance standards